Cancelling Vodafone Contract does it have to be written

You do have to write; here's the response I got when I asked what the process was. I sent the letter recorded delivery and had phone confirmation of receipt a week letter when they phoned me up to offer me a cheaper rental on renewal which I declined.

"Thank you for contacting the Vodafone Customer Service regarding the cancellation of your phone contract. I’m sorry to learn that you wish to leave Vodafone. To cancel your account, you will need to send us a 30-day written notice including the following information:


Name
Account number
Mobile number
Payment Method
Signature

You can send your notice to the address mentioned below:

Vodafone Disconnection Department
Vodafone Ltd
PO Box 549
Banbury
Oxon
OX17 3ZJ

You can also fax it to us on 087 0161 6500.

Your cancellation request will be processed within 30 days from the day we receive your notice.

I want to tell you that you will be charged monthly rental until your account is cancelled.

If you are worried about the monthly bills you can also transfer your mobile number to Pay As You Talk and retain your existing mobile number. You will be able to use your same SIM card and phone. If you wish to transfer your number to Pay As You Talk, just mention this option in your written request.

Did you know that you can retain your existing mobile number and transfer it to another service provider? To transfer your number to another network you’ll need a PAC (Port Authorisation Code). Once the PAC is requested, it will be posted to you within 7 working days. It will be valid for 30 days from the date of issue.

When you receive it, you’ll need to advise your new service provider about the PAC, who’ll process it and provide you with a port date. As soon as your number ports to your new service provider your account with Vodafone will close.

If your PAC hasn’t been used your account with Vodafone will remain active until you instruct us further. You will then need to resend the cancellation request in writing to the above mentioned address or request the PAC if expired.

You’ll receive your final bill about 3 weeks after your number ports out and I would advise you not to cancel your Direct Debit until your final bill has been paid.

To get the PAC all you need to do is call 191 free from your phone or 08700 700191 from any fixed-line phone (Monday to Friday between 08:00 and 20:00, Saturday between 09:00 and 18:00, Sunday between 09:00 and 17:00) and select option 4 then 3."

Hi,

I am in the process of cancelling my contract with VF, (charging £1 per day for VF Live and other concerns!). I phoned them up and they said in writing or an email. So I sent an email yesterday morning to porting.out@vodafone.co.uk. By yesterday afternoon I had my PAC by return of email. So its off to T-Mobile this weekend for a new ohine and contract (Web'N'Walk 35).

No phone call from Vodafone as yet, cant see that they can match the T-Mobile Flex-T, webnWalk deals anyway, not with the free Evening and weekend calls.

As mentioned, you CAN email your cancellation request. Simply send an email via the routine contact form.