Tesco refused to refund compatible ink cartridge

BrightKandle wrote: »

Hi,

I brought a Tesco compatible ink cartridge fro my HP Printer; however when I put the cartridge in the printer said it did not recognise the cartridge, so I went back to Tesco and I was informed that as I had opened the cartridge I could not get a refund or exchange.

I asked to speak to the Manager and he told me the same, however after some debating he agreed to offer me a refund on the basis that I bring him in some proof that I own the printer that I brought the cartridge for!! Luckily I brought it from Tesco and have the receipt so will take this in when I next go. I will be writing a complaint to the head office however I just needed some advice as when I told the manager that they should display a notice to say that these ink cartridges where exempt from refund/exhange due to being faulty then they should have a sign up.

The uptight manager told me that they did not need to display any such sign and that I should read up on my rights if I wasn't happy! I found this very insulting hence the complaint I will be writing to the Head Office. I was also informed by the customer service advisor prior to the manager coming that they get so many returns for the compatible cartridges for the printers as they don't seem to work.

If Tesco know there is a problem they should stop selling these items, it really annoys me when these corporate companies try to take advantage of consumers. I hate to think how many accepted the reason and lost money, mine cost me £22!

Anyway I just wanted to know if the manager was right and that they don’t need to display a notice to say what items are not eligible for a refund if faulty?

How is ownership of the printer relevant in any way to whether the ink cartridge is faulty or not? The manager was clearly talking
out of the back of his head. What shopkeeper worth their salt knowingly sells faulty items but does not even bother to warn customers that the said items are faulty??
If a shop sells any item that is faulty, they are responsible for putting that fault right - for an ink cartridge, repair isn't an option, so it's either a replacement (that works!) or a refund.