IPSOS not paying

celyn_2 · 7 August 2013 at 4:06PM

Hi
I have been doing IPSOS surveys for a while and never had any problems until now.

I successfully completed an online survey for them on insurance quotes on 30th April for which I was supposed to be paid £15 in vouchers. I have never received them. I have sent them at least 20 messages. At first I was told someone would get back to me, but now I am just being ignored.

Has anyone else had this problem, and also is there another way of trying to get through to them as messages don't seem to work?

Thanks

Cybi-Ping · 7 August 2013 at 6:45PM

Are you 100% sure this was a survey direct with ipsos? They're usually really quick to pay what they owe. Is there a chance it was a ipsos survey through another panel?

cally6008 · 7 August 2013 at 8:38PM

Did you keep the survey invite email ?

celyn_2 · 10 August 2013 at 3:38PM

Hi
Yes, definitely IPSOS. I have the original email and used this to reply to them. Initially they answered me saying sorry but there was a delay in issuing the vouchers and I would receive them soon. They never appeared and now IPSOS can't even be bothered to reply to my emails.

It's very disappointing, as I have no trouble before. I looked for a phone number for them, but couldn't find anything?

christilee95 · 11 August 2013 at 11:11AM

I did a survey on my mobile about women's razors and only just got my £5 amazon voucher....it took about 2 months to get the email

Scudlink · 14 August 2013 at 9:52PM

celyn wrote: »

Hi
I have been doing IPSOS surveys for a while and never had any problems until now.

I successfully completed an online survey for them on insurance quotes on 30th April for which I was supposed to be paid £15 in vouchers. I have never received them. I have sent them at least 20 messages. At first I was told someone would get back to me, but now I am just being ignored.

Has anyone else had this problem, and also is there another way of trying to get through to them as messages don't seem to work?

Thanks

I'm having EXACTLY the same problem as you with this same car insurance survey. It's nearly a week since they last responded to my last email. In the meantime I've suspended doing any surveys with IPSOS. I will be happy to update if I receive any response from them.

jules888 · 17 August 2013 at 7:09AM

christilee95 wrote: »

I did a survey on my mobile about women's razors and only just got my £5 amazon voucher....it took about 2 months to get the email

Dont do £5 Amazon vouchers anymore.£10s the smallest.

Cybi-Ping · 17 August 2013 at 9:19AM

jules888 wrote: »

Dont do £5 Amazon vouchers anymore.£10s the smallest.

I received a £5 Amazon e-voucher this week, they haven't stopped doing them.

jules888 · 17 August 2013 at 10:33AM

When i go on website,only shows £10 Amazon vouchers for 1380 points.I have 1325 points so not far to go.I used to be able to get £5 vouchers then said upping to £10 vouchers.Maybe my accounts different i dont know.

Bextow · 17 August 2013 at 12:27PM

Mine is the same, only £10 value vouchers too.

jules888 · 18 August 2013 at 8:19AM

Bextow wrote: »

Mine is the same, only £10 value vouchers too.

I"m not the only one then.

IPSOS not paying

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