Natwest Technical Issues

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Comments

  • littlepinky84
    littlepinky84 Posts: 283 Forumite
    fallen121 wrote: »
    Can't get into RBS online today, seems to be the same issue.

    Anyone else here use RBS Digital??


    I got onto RBS this am and WTC/CTC were not there. but after 8 it was
    I don't suffer from insanity, I enjoy every minute :whistle:
  • AccyAlly
    AccyAlly Posts: 53 Forumite
    First Anniversary Combo Breaker
    terra_ferma wrote: »
    I really feel for those people who are experiencing hardship, I don't bank with them luckily, but it could have been any bank I suppose.

    I too feel sorry for all these people who bank with Natwest who it is affecting - however have a thought for us who don't bank with Natwest but are still waiting for wages which should have been paid yesterday. (We cannot go into Natwest as we don't bank with them!)

    For Natwest customers if the system rectifies itself today their accounts may be back up and running, however for others like us the next BACS run will be Monday....so that will be four days without money...and counting!

    I have cancelled direct debits and luckily those companies have been ok and we hopefully won't get charged by our bank - as if we did - our bank wouldn't refund the monies and I'm sure there is no way we could claim compensation from Natwest!

    I also feel sorry for the small businesses who may be struggling already and this could push them further over the edge.....
    GC Jan '17 £237.54/£350
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  • stclair
    stclair Posts: 6,844 Forumite
    Name Dropper First Anniversary First Post
    Newdawn00 wrote: »
    My husband is saying that if it isn't fixed by say sunday (I have trouble thinking anything will be solved over a weekend) he will have to get a payday loan to tide us over until next friday. The interest on those things are phenomonal! I can't imagine being able to pay that back.


    You can withdraw upto £300.00 cash if you go into a branch.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • BrettMorganxD
    BrettMorganxD Posts: 2,048 Forumite
    stclair wrote: »
    You can withdraw upto £300.00 cash if you go into a branch.

    will the cash be there but not showing
  • Newdawn00
    Newdawn00 Posts: 32 Forumite
    BrettMorganxD wrote: »
    will the cash be there but not showing

    Thats what concerns me. If it is the case that the balance hasnt changed but money is there then thats one thing but if this 'glitch' has stopped money going in will they still let us have it? I can't get into my branch for about another 2 hours. I am dreading going down there for one in case they say no and then I will be stuck and 2 because I broke down on the phone and don't want o get upset in front of a full bank if I can help it.
  • BBoo_2
    BBoo_2 Posts: 11 Forumite
    Becci_Barnes wrote: »
    Will NatWest compensate non-NatWest Customers who have been affected by this? Some people have their wages paid from NatWest and haven't been paid - NatWest say they will compensate their Customers but what about charges incurred by others who cannot pay their bills?

    I work for the Financial Ombudsman Service and under the dispute resolution rules normally non customer's of banks cannot complain to/about that bank. The only exception is if the complaint is about a payment service, such as a transfer being made incorrectly etc.

    This one is tricky as it is a result of a technical error which has meant transfers cannot be made. I'm tempted to say non customers won't be able to complain to them but they may be a bit forgiving - who knows.

    We'll have to wait and see!
  • huckster
    huckster Posts: 4,821 Forumite
    First Anniversary Name Dropper First Post
    Is this a technical glitch or is there another financial problem affecting RBS group ?

    I suppose we may or may not find out.

    It was only fairly recently that Alastair Darling admitted that RBS were hours from going bust at the time of the 2008 financial crisis. This is when they were bailed out. If you see David Cameron and George Osborne running around central London, you will know it is not a technical glitch.

    Anyway, luckily I took money out before the problem occurred and have enough food in the cupboard.

    I feel sorry for those people who will be attending various events over the weekend e.g Hackney Festival, IOW festival and any weddings etc. If they can get money from a NatWest branch, then they will ok for spending money, but if they can't, they won't be happy.
    The comments I post are personal opinion. Always refer to official information sources before relying on internet forums. If you have a problem with any organisation, enter into their official complaints process at the earliest opportunity, as sometimes complaints have to be started within a certain time frame.
  • scattykat
    scattykat Posts: 93 Forumite
    BrettMorganxD wrote: »
    will the cash be there but not showing

    Not sure but even if you have zero balance you can gets funds out. They will just retake it once it's sorted
  • pop_gun
    pop_gun Posts: 371 Forumite
    First Anniversary Combo Breaker First Post
    edited 22 June 2012 at 11:36AM
    Can a bank run be prevented by a technicial glitch which stops people from transfering money out of their accounts?
  • stclair
    stclair Posts: 6,844 Forumite
    Name Dropper First Anniversary First Post
    Newdawn00 wrote: »
    Thats what concerns me. If it is the case that the balance hasnt changed but money is there then thats one thing but if this 'glitch' has stopped money going in will they still let us have it? I can't get into my branch for about another 2 hours. I am dreading going down there for one in case they say no and then I will be stuck and 2 because I broke down on the phone and don't want o get upset in front of a full bank if I can help it.

    The money is being given to you on trust...
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
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