9 flights .co.uk
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An example of some quality customer service here:
Yasmin
Hello Guest, my name is Yasmin, how may I help you?
Guest
Hi there, my name is XXXXXXX and I booked a flight with yourselves yesterday
ref XXXXXX
Just wanted to confirm everything is ok with the order
Yasmin
ya tel me wat you want to know
wait plss i wil let you know
Guest
was it recieved ok? And when will the e-ticket be sent out? Cheers
Yasmin
yes it is confirmed
have you paid the amount
Guest
i put my credit card details in so i hope so hehe
Yasmin
XXXXXXXXX
these are your details
Guest
That's the one
When will the e-ticket come through?
Yasmin
through online u will get it
but original one u will get from airport
through online u will get your ticket number
anything else
Guest
and what dates are these due to arrive?
Yasmin
ur ticket
Guest
yes
Yasmin
it will take sum time
Guest
ok, just wanted to make sure everything is in order as it is the first time i have booked with 9flights
when is the 2nd email due to arrive with ticket numbers and confirmation? as i only have 1 email so far
Yasmin
for that you have to wait for sumtime you will get that, if no then get back to me
Guest
how long is "sumtime", the first email said 24 hours
Yasmin
sumtime i will take 1 or 2 hours but sumtime 1 or 2 days also
Guest
ok I will await the confirmation, thanks
Yasmin
can you jst wait for 2 mins plss
Guest
ok
Yasmin
may be today evening u will get that
Guest
ok many thanks
"sumtime"0 -
Jesus christ, who are they employing?0
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I know, it's madness! It is legit though surprisingly0
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Have had a bad experience with this. Made live booking via skyscraper site. Instead of getting eticket in 24 hours receive call centre message stating that 9 flights have not matched booking with airline and i need to pay extra charges despite making a real time booking. Their receipt states "Please note this booking is Non Refundable and Non Changeble" This is their spelling not mine. Anyone else had a problem?0
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yes something like this happened to me too its not that reliable.0
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I was prepared to give them the benefit of the doubt till I saw that they were coping with the adverse publicity by having staff spam the forum ('kate01' and 'sabastin'), instead of coming on here openly and explaining themselves. That does look shoddy.0
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Biggles, yes, i agree with you there, especially about kate01. joined this morning and only 1 post (joined at 04:30 ish our time - probably dinnertime in India). and just a few spelling & grammar errors.......... lol[FONT="]I used to be a Travel Agent [/FONT]Used to be a travel agent for 23 Years, but now out of the industry. However I will help with what i can.0
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Well, the spam posts have gone.
I would just like to add that Crystal Travel are extremely well-known and have been around for twenty years or so. Sometimes smaller agents sell air tickets using the registration details from larger ones, including Crystal Travel. A small agency might be unprofessional in terms of customer service and knowing how long it takes for a ticket to be processed (and of course unable to spell properly), yet still deliver the tickets as promised, perhaps at a lower price than that charged by better-established operators.0 -
Hi,
Ya i have the same opinion as you, Crystal Travel is in the travel arena from around 25 years. Now they are Providing great prices and deals for you all Air Travel needs. They have a website crystaltravel.co.uk where u can go and have a live chat with their agents.0 -
This company is a joke and the post above is proof! Seriously guys try harder :P
Anyway my flight in December was cancelled due to the snow at Heathrow and I'm still battling for a refund (as promised) but losing hope. Are Trading standards the best people to get in contact with?0
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