harveys furniture head office telephone number

I bought a Three and Two seater recliner about 8 months ago from the Greatwestern road store. I was told it was real leather by the sales person so we got it delivered out.. A few weeks ago the leather started to rip and burst and the recliners pop out at the slighters movement on the floor.. I have a 11 month old little girl who has a brain condition therefor if it was to come out and hit her on the head would be very serious. I had an inspecter out thismorning who basicaly told me that it was unrepairable and much to my surprise it isnt even real leather its Vinal and basicaly if we get another it will just do the same thing. So i called the store and spoke with the manager regarding being miss sold the suite as it isnt real leather, i was told i was wrong they would never have told me that and very cheeky.. I called customer services who were of no help at all so i called the number that you had provided and spoke with the receptionisnt who said she would get a manager to phone me back within48 hours after telling her this wasnt good enough and that i had already contacted Trading Standers as well as asking for the Chairman of the Companys name to write a complaint directly to him, I have just had someone called Mike call me within half an hour to say go down to the Greatwestern Store and chose a new Suite just now which will be delivered out for three. So everyone keep digging your heals in and you will get somewhere. I work for a well known Retail Company's head office and believe me when you start to mention the Chairman of the company you are sure to get what you want x x

thank you for posting this email address. We have just had and still having problems with an order from Harveys (we at least have part of the order now), and customer service have been useless!! Will try this to see how far I get.

I have a similar tale to Ash 13.we bought 2 and 3 seater leather effect sofas from their Bolton store which were delivered in April 2010. this summer a small split appeared on one of the seats which quickly spread. we sent in a claim under the 3 year insurance we had been sold to Guardsman insurance who sent an independent accessor to look at the sofa on September 16th , The splits had multiplied by this time and he said the vinyl had parted company with the lining and he would send his report to Guardsman. After hearing nothing for 2 months I contacted themand was told spare parts had been ordered but nothing further had happened so they would get it sorted. On Friday I received a letter turning down the claim on the grounds that it was n't a sudden accidental tear but a fault in the fabric so was n't covered.I shall now follow your advice and try to contact Harvey's head office and ask for the chairman's name.I shall keep you posted .If i have no joy i shall get onto The Guardian's consumer editors or even someone like Dom Littlewood on the BBC

OMG I am really worried now! I have come across so much information about Harvey's Furniture I fear that my husband and I have made on gigantic mistake!

We ordered our suite on 12 September 2011 and paid our deposit, two weeks before we moved into our new home on 23 September. The store person who took our order told us that it would take about 6 weeks to get the suite. When she actually placed the order it became 11 weeks. However, she put a note on the system to say 'required urgently'. Luckily we have a copy of that!

After chasing up our order I discovered that somewhere between us placing our order with the store and the store sending the order to 'whoever?- some idiot put a note on our order to say that we didn't require the goods until 28 November. Apparently WE asked them to do this. Yeah right! We love sitting on garden chairs in our lounge - it's so much fun.

After a lot of complaining to Customer Services we 'supposedly' (never got this in writing - or an apology for THEIR !!!! up!) had this error removed from our order. But then - suddenly their was going to be a further two week delay on our delivery. Making it 13 weeks - almost 14 now since we ordered it!

I have had to chase this order so many times it's untrue. We have only ever had one person call us back and it was the store we ordered it from who said that they 'weren't responsible for delays'.

We have been fed so much 'rubbish' that it's untrue. We have received a bucket full of 'Sorries' but no further information. Customer Services are a total waste of time - they just NEVER seek out the information for you or return your calls.

After ringing Trading Standards we sent Harvey's Complaints Dept a recorded delivery letter and it took them 3 weeks to reply which said no more than their Customer Services.. Sorry for the delay!

We have now been told (after my having to chase them AGAIN) our suite is on a crate that came into their depot yesterday (13th December) and that our delivery will take place on 23 December. Needless to say we have got to pay the balance £1k before they will deliver it. I am so scared that once they have the balance we will not see this suite and we have no other funds available to buy anything else once we have paid them! Couldn't sleep last night for worrying about it! We will naturally pay via Credit Card but that isn't the point!

I can only hope that they do deliver but from what I have read and from watching the BBC Watchdog Video online - I have NO FAITH in Harvery's and I suspect, from what I have read, our troubles are not over yet!


BEWARE - get EVERYTHING in WRITING - they deny EVERYTHING!