Payday loan company has cleared my account, what do I do?

I don't know if they are governed under FOS rules, but I am sure that a financial institution cannot leave you destitute when trying to recover a debt. You best give them a call to find out your rights.

Here's their website
http://www.financial-ombudsman.org.uk/


AMD

A new card will still be linked to the same bank account. Just stopping the old card does not end a payment authority. You will find that your agreement does allow them do take the money if you do not adhere to the terms of the agreement. I would get onto CAB and try to speak to a debt councillor as things are only going to get worse.

SORRY THIS IS A REAL LONG ONE BUT WANTED TO EXPLAIN MY CIRCUMSTANCES SO YOU CAN UNDERSTAND WHAT LEAD ME TO KNOW THIS INFORMATION.:mad:
I had a similar problem with Payday Loan Companies. I had 3 ongoing loans through different companies. I'd either been rolling the loans over or paying them off, then letting myself down weeks later by having another loan, when I got short again.
Unfortunately, I lost my job though, only 4 weeks before Christmas As you can imagine this was a complete nightmare. I had Christmas (2 Teenage kids size Christmas, that is) to worry about, together with the worry that the prospect of me finding another job quickly being very low (especially as it was November 2009 and we were still in the grips of the Recession). I was only owed 2 weeks pay in 2 weeks time, and did not know if I would be able to claim any benefits as I had been sacked (whole other story). I contacted the Loan companies (in plenty of time) by e-mail to advise I couldn't pay them all of their money when I got paid in Mid December as I was no longer employed. I offered each company the chance of discussing a Payment Plan with me and enquired how to set something up. I received acknowledgement e-mails from all 3 companies. No mention was made of the Payment Plan though, so I e-mailed them all again. On doing this I recevied e-mails from 2 of them advising me that I could roll over the loan if I wished. (Surely this should not have been offered to me as I was no longer working and they were basically offering me more credit on my old details of being in 'Full Time Employment', knowing I had no income to pay it back anyway). I e-mailed both advising I did not want to roll over my loan. I was simply asking if the account could be frozen, so that no more charges could be applied to the account, (for such things as letters being sent etc.) as long as I agreed to pay a set amount each month, and stuck by that. Hearing nothing for 3 days and now being only 2 days off the payment day on all 3 loans, I was now starting to really panic. I sent numerous e-mails and called numerous times and was simply passed from pillar to post. To simplify and put into Layman terms the extent of the calls were 'Please pay up then get lost, you are no longer of any use to us as you cannot have a loan because you are unemployed. We don't need to go out of our way to be nice to you any more as you cannot earn us any commission now'.
As for the 3rd company they had only sent that automated reply to my first e-mail and nothing more, no matter how many times I e-mailed them. I tried to call them constantly, but could not get an answer. Eventually at 4:45 on the evening before the money was due, I finally got a very unsympathetic advisor on the phone, who thought nothing of making very heavy sighing noises every time I paused. The girl eventually replied 'Well you did take out the loan though.' This became her favourite quote throughout the call. I agree wholeheartedly with what she said but all I wanted to do was to set up a Payment Plan, but nobody wanted to know. I eventually had to ask for a Manager/ Supervisor. I was advised she was not available as she was in a meeting!!! I requested a call back reiterating the importance of making the Manager aware of the urgency on this matter. The website stated they closed at 6pm, so we had just under 1 hour and 15 minutes left before they closed. Anyway cutting a very long story short they did not call back. I tried to call them back again at 5:30pm, but could not get a reply at all. 6pm came and went and I realised I was wasting my time.
As for the other 2 companies, neither would budge. I was simply advised over the phone and by e-mail that I would have to pay the full amount back (They weren't even mentioning the Rollover now). As a last resort, I spoke to my bank and they advised me that Debit Card payments could not be stopped and therefore I would need to speak to the companies again and get them to agree not to apply for the money as there was no other way around it. They explained that the CVV (3 numbers on back of card) was the authorisation to take the money. If they have this number then you must have given it to them, therefore they are legally entitled to take the money you agreed with them from your bank account. Also they advised that as I did legally owe the company the money and as they hadn't actually agreed any new payment plan the original contract I had with them was legally binding, therefore they hadn't actually done anything wrong in the eyes of the law, by taking the £200 from my account.
As you can guess by now, I did not manage to get anywhere in relation to sorting things out with the companies and as you can perhaps guess I woke up on payday to find my bank account £200 exactly light. It was the 3rd company (who had made no contact), who had taken it. As you can imagine I was absolutely fuming. Tried to contact company, but usual problems in getting an answer. Sent e-mail after e-mail. Eventually received a reply (surprisingly or unsurprisingly actually, this was an advisors direct e-mail address, so I was able to communicate straight back to her - now that they had my money they were willing to talk. This e-mail basically said 'Look you owed us the money, we took it back SIMPLE!!! (Although perhaps not as direct as that) They said they knew they had received the 1st e-mail but that they had no record of any other contact with me - SURPRISE, SURPRISE!!! So no e-mails, no angry phone call with request for Manager callback. (I requested they listen into calls around time I was on call. They advised me only a small percentage of calls are actually recorded, and as I had no idea of which advisor I had spoken to - apparently nobody had been into my account in the last 2 months - they could not search for the Call.) No matter what I said to this lady about proof of e-mails etc. she just was not willing to help. I also asked her about the amount of £200, when I didn't even owe £200. I had borrowed £150, the costs were £37.50 (£25 per £100), so what was the other £12.50 for. The advisor told me it was an administration fee-when I asked her what this was for and where/ when had I been informed about this, I was told all information was in the Terms & Conditions; (I searched through later and there was no mention of an admin fee anywhere of £12.50). I went into the Bank this time instead of ringing the call Centre and luckily got an advisor who was an experienced advisor. I explained what had happened and also explained there were 2 more companies who might do the same thing.me they hadn't actually broken any laws. Therefore by ignoring my e-mails there had been no new
At this point I was obviously upset about the £200 (this was over a third of what had been in my bank so did not leave me with much for Christmas and to live on, but I was also concerned about the other 2 companies. They had not taken anything out that day but they sometimes did do it a day later. I decided to go into the bank, as I was in town that afternoon, and I wondered if they could give me any different advice from their call centre. Luckily I managed to get an advisor who I know had been there for years and was very experienced. She explained first of all that unfortunately there was no way I could get the £200 back that had already been taken, as that had already been authorised to be taken from my account. She did say though that as for the other companies, there was a way of stopping them taking any more money (even though I had taken the other couple of hundred out by now to protect it from being taken). She told me to cancel my current Debit card. She told me to just ring the Lost/ Stolen line and tell them I had lost it. Obviously you couldn't give them the real reason for wanting to cancel the card because they may be unwilling to cancel it because of this. So you are perhaps best to say it had been lost. A new one would then be sent out with different numbers on the front and also a different CVV altogether as well. Therefore when the company apply for any money, they put in the old Debit card details and get an 'Authorisation Declined' message. Obviously you will have the inconvenience of no Debit card for a few days but you are generally only talking an average of 3 - 5 working days with most banks. But surely that is better than losing all of your money if in the same situation as me. It is not that I was even trying to avoid paying the money back I simply wanted to agree a payment plan. I have since had many more problems with the other 2 companies I still owe money to (as I still am not working), and am now receiving Debt Collector letters with further charges on there each time. I am in discussion with them as I have told them both that I am not willing to pay these charges as I asked for a Paymant Plan from the start, and was ignored. They want their little (or rather big in most cases!) piece of the pie though and aren't willing to work for nothing so will not back down on the charges. I won't bore you with that though.
Another question I wanted to ask you by the way Sazzle-cuz, I do not understand why you have had to pay back £1015 if you only borrowed £255. I have been dealing with Payday Loan companies for a couple of years now and know what most are like. There is no way there can be such high interest/ charges for that amount surely. Have you asked THL about this. Also speak to them and the other Payday Loan company who you applied to and who you think supplied THL with your Debit card details because it is illegal for any company to keep your Debit card details on record without your prior permission. It is also illegal for any company to have given out your personal details - if this is the case. Your Bank are at fault though if they paid out on a request from a cancelled Debit or Credit Card. Without the correct CVV number there can be no authorisation to take any money from your bank account. Don't get your hopes up off course, but I am quite sure that somebody is at fault here and that this money should never have been paid out in the first place. You are entitled to a refund either from THL themselves as they have get hold of your Debit card details illegally, or the bank for paying out on a Debit Card request without the correct CVV and Card number. I wouldn't hold your breath if THL have got to give you a refund though, as these Payday Loan companies are well known for being dodgy and for fighting dirty.
FIGHT THEM THOUGH. DON'T GIVE UP!!!

At the end of the day £1000 or so is not much. Can you ask your mum and dad or a sympathetic relative to help you out until you get yourself straight? It's only money and it's not worth losing sleep over.