Barclaycard refund

Hi All

I have just checked my Barclaycard account online and see they have refunded my PPI insurance directly to my account, whereas I requested a refund directly to my bank. I know I should not moan as it's to the tune of £3087 which clears the debt, however the account was not in default despite me telling them I am struggling to pay, but I really wanted the money to clear some other priority debts first.

Can anyone tell me is this striclty legal what they have done as they put me in a muddle with the money in the first place.

Help please.

Thanks
Putty

Comments

  • LeeSouthEast
    LeeSouthEast Posts: 3,822
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    This isn't a definitive answer, but I've seen the same question a hundred times and iirc the answer is "yes they can". :(

    Still, it's one debt cleared which is good, right? :)
    Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
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  • mark55man
    mark55man Posts: 7,905
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    Not sure if they can or they can't, but as they have - could you now use the barclaycard for your normal spending and use the equivalent amount of money to pay your pressing debts. this would soon get you back up to £3k or so

    or if you need the cash more quickly at cost of 3% do a balance transfer to the offending cards - I know that would really grate giving them that money £100, but I imagine a whole world of pain in trying to reverse the payment. and £100 might be worth it for you in terms of money saved on other debts

    you could also try and bargain, say look you think they made a mistake, but if they reduced the 3% fee you wouldn't take it any further, or if they would give you a preferential rate on any balance
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  • putty71
    putty71 Posts: 252 Forumite
    Hi

    I cannot deny it's good to clear a debt, the problem is that I will quickly use it to clear other debts:o
  • putty71
    putty71 Posts: 252 Forumite
    Has anyone else had this problem?
  • di3004
    di3004 Posts: 42,579 Forumite
    Hi there......:D
    Not sure if you've checked this link out yet, but worth checking on here as well to give you some ideas on this.;)
    http://forums.moneysavingexpert.com/showthread.html?t=1596473
    This is how the FOS works out refunds.
    The one and only "Dizzy Di" :D
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