Problem with 'Great British Discounts'

GotNoRhythm · 25 September 2012 at 10:57AM

Hi all, not sure if I've put this in the right place....

I signed up to the 'Great British Discounts' offer via Raileasy - free £20 prepaid Mastercard for signing up to Great British Discounts ('No obligation, keep the card even if you cancel')

I booked train tickets to visit friends at the beginning of August and sent off for the card. I received the card yesterday, registered it, but there is no credit on the card!! I have tried calling Great British Discounts customer service department but the two phone numbers I have for them didn't work. One phone number (which came on a letter with the card) was too short to be a recognised phone number, and the freephone number on their website just 'flatlines'...

Is the company in trouble??

Has anyone else had any problems (or success) with getting a £20 card from them?

Many thanks,
Sarah

MrsSweet · 6 October 2012 at 5:37PM

Hi Sarah,

I did the same deal via Littlewooods.

Literally just received and registered my Mastercard - no credit!

I've no idea what's going on and there's just something not quite right about the whole thing.

I did manage to contact them by phone within about a week of signing up (joined 24.08.12) to cancel my membership but never received the confirmation email for the cancellation as I was promised.

I emailed them a week or so later and did have an email reply confirming my cancellation but now none of my emails will go through which were enquiring about the Mastercard - they just keep bouncing back.

I've Googled the company to find out if it is a scam but this is the only post I've found anywhere abour the whole thing.

Have you had any more luck?

Aimee72 · 7 October 2012 at 4:30PM

Hi sarah,

I had a similar problem with the same prepaid card, but I'm happy to say i was able to get in touch with company and they were able to sort it out for me :j. I got hold of there customer service dept at 08000 394053 and explained the problem with receiving my card with no credit, they explained that they had experienced a issue with some of the cards and were working on it. they also provided me with an email address which i will pass on to you.
You should contact customerservice@greatbritishdiscounts.co.uk

Hope this of help to you

regards
Aimee

MrsSweet · 8 October 2012 at 10:47PM

Aimee72 wrote: »

Hi sarah,

I had a similar problem with the same prepaid card, but I'm happy to say i was able to get in touch with company and they were able to sort it out for me :j. I got hold of there customer service dept at 08000 394053 and explained the problem with receiving my card with no credit, they explained that they had experienced a issue with some of the cards and were working on it. they also provided me with an email address which i will pass on to you.
You should contact [EMAIL="customerservice@greatbritishdiscounts.co.uk"]customerservice@greatbritishdiscounts.co.uk[/EMAIL]

Hope this of help to you

regards
Aimee

Thanks Aimee but this is the email address I've been using all along. The email gets 'delayed' for a few days adn then gets returned to me as undeliverable.

Thank you though

MrsSweet · 10 October 2012 at 10:37AM

Just thought I'd update......rang GBD today and was told the money takes 24 hours to credit (why they don't tell you that on the letter I don't know!) and I've checked the account today and the £20 was showing. I've successfully used the card to pay for petrol...so all is absolutely fine

KGB73 · 6 November 2012 at 1:45PM

I have to say, I am now more than a little nervous as to IF I will receive a card with credit on and IF the Company keeps taking furture payments of £14.99 on the fact that like some, i won't be able to cancel the account!
Please, if there is someone out there who has just recently signed, feed back would be great!
Many thanks:(

sadiej_2 · 7 November 2012 at 10:08PM

I've just had the ad flash up on my PC after placing an order with VERY. They are offering £50 surely a scam?

KGB73 · 8 November 2012 at 9:27AM

I have managed to receive a reply from great British Discounts using the address above (I was just trying it out). However, i still haven't got a membership form which I believe you then have to post to them! What a farse..I'll keep posting as the mystery unravels!

Clare01_2 · 10 November 2012 at 1:58AM

MrsSweet wrote: »

Thanks Aimee but this is the email address I've been using all along. The email gets 'delayed' for a few days adn then gets returned to me as undeliverable.

Thank you though

I am having the same problem - I am really worried (& feel quite daft that I subscribed in the first place, but I use the Very site quite a lot & trusted the site!). Am I:embarasse right to be concerned that I have inputted my debit card details to this company & is it a Scam? I have never felt so stupid & am now panicking that my bank account will be depleted by this company!!:(:(:(

voodood · 11 November 2012 at 2:10PM

i signed up for this but then turns out i need to send them a print out of my bill (Very btw) and a form in the post.
slight issue i dont have a printer and no i dont know how to cancel this anyone please help

ttlac12 · 11 November 2012 at 3:09PM

Hi there
I signed up for this card through ISME filled in all the info and then recieved and email to follow a link to register my email but it doesnt allow me to go to the link also how can you send a receipt of the items purchased if its through a catalogue and how do you cancel if you cant go to their email adress or numbers ?? help !!!! is it a scam they have all my card details

Problem with 'Great British Discounts'

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