B&Q paint sale

suzukibabe · 1 March 2008 at 4:10PM

B&Q have a massive paint sale at the moment, Crown colours of the world, 2.5l for £2.50, also savings on B&Q paints.

giddy-aunt · 6 March 2008 at 12:32PM

I have just returned from B and Q. I went there last week about the paint offer and the employees did not know of such offer.
I then emailed B and Q from the website and got a response....you have to get the EAN number of your chosen paint-lots of Crown colours of the world--take it to your local store-pay for it when ordering-then B and Q telephone you up when it has arrived in the store.
This is not availible online and when you search for your local store, it states that it is out of stock.
I have just ordered 8 tins,and still looking at what other paints I could do with.
Great Buy!

Afitos · 6 March 2008 at 4:30PM

Hi Sorry I am probably being stupid but where do I get the number from?

When I order the paint in store will they know about the price?

Is it all crown paint?

Thanks so much for this we have two houses to paint!

Poppycat · 6 March 2008 at 4:34PM

I bought two large tubs of B&Q emulsion yesterday for £9.99 but it wasnt on offer and didn't see any such offer at my store, wonder if this is nationwide offer

Thanks anyway

billionairelizzie · 6 March 2008 at 4:58PM

hi... just spoke to B&Q customer services the paint is deffo £2.50 and this is how you get it.. confirmed with CS £2.50 for 2.5 litres matt paint,
Go to customer services/paint ordering department and get them to search 'Crown Matt - colours of the world' (guess it would help if you got a colour chart and pre-selected before) CS said they had a lot of colours, but as a guide and if B & Q are not playing then quote this number: EAN501031479922 it's from the range but will take them into the promotion, no limit on what you order but you need to pay with oder deliver at the moment is within the week for my area... great find OP thanks i know what my OH will be doing over easter:rotfl: :rotfl: :rotfl: :rotfl: :T

giddy-aunt · 6 March 2008 at 5:03PM

Afitos wrote: »

Hi Sorry I am probably being stupid but where do I get the number from?

When I order the paint in store will they know about the price?

Is it all crown paint?

Thanks so much for this we have two houses to paint!

Ok hi and what I did was
press here
You will notice a number under each of the paints. This is called an EAN number.
Take the EAN number of the paint to the customer services-who will probable say,"wow thats cheap-Im going online tonight!"
You need to double check that the price right. Mine was
Order whatever you need
It is all Crown colours of the world that are apparently discontinued-so get enough to do the job-AND MORE-for touchups..
Originally the gal in B and Q said that these were £18.00.
Hope this helps and the link works!!

giddy-aunt · 16 March 2008 at 12:44AM

This sale has stopped as I have just tried the link-
I have ordered a few tins of paint-hope they telephone me soon from B and Q to say that they are in my local shop-ordered on 6th Feb-said it would take 7 days-Ill give them until Wednesday before I fone.

trishaa · 16 March 2008 at 2:22AM

what a shame, was a good offer

giddy-aunt · 4 April 2008 at 4:47PM

Well its been 28 days since ordering this paint via online sale-was advised to go to customer services with the EAN number.
Told it would be 7 days-then 14 days-then oh...yip 28 days delivery to your nominated store.
OK I have more patience-just-so today the 28 day mark-so here I go and telephone my store with the the questions-WHERES MY PAINT?
I have paid for this and you have had my money for a month.
OH..UM....we will telephone you back now.
They did. Crown have discontinued this paint...yeah I know that...and they have none in stock-oh really-so no one foned me up at any point to let me know that there was no paint.
I am not amused.
I am just a bit peeved off that no one telephoned me-no one has contacted me whatsoever-taken my money oh yes-and haven't honoured their side.

This seems to have happened to me a few times now-once with Tesco Direct-Freemans and B and Q.
The customer service gal I spoke to did say that its got to be human error-humph.
Anyone know what I can do next.
Thanks

saintscouple · 4 April 2008 at 5:01PM

By filling in this form your complaint will go to head office, who will email the store manager. The store manager then has to resolve the situation and email back with head office on how this was resolved.

To be honest, if the paint is dicontinued and no other store has stock they can transfer, there's not a lot they can do.

Apart from why don't they offer to mix the paint themselves to that colour, along with a refund of what you've paid

giddy-aunt · 4 April 2008 at 5:20PM

saintscouple wrote: »

By filling in this form your complaint will go to head office, who will email the store manager. The store manager then has to resolve the situation and email back with head office on how this was resolved.

To be honest, if the paint is dicontinued and no other store has stock they can transfer, there's not a lot they can do.

Apart from why don't they offer to mix the paint themselves to that colour, along with a refund of what you've paid

Thank you ...Ill do that right now.
Let you know what happens.
What annoys me is that they had my money for that length of time.
Will let you know what happens....cheers again.

B&Q paint sale

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