Can't sign up for Santander online banking? Look here

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  • todaysteaser
    todaysteaser Posts: 30 Forumite
    Santander rang me as I ended my last email by stating how frustrated I was, they explained the surcode - surname code, and when to use it also £15 deposited to my account for my trouble, but guess what it still wont work. oh well.
  • innovate
    innovate Posts: 16,217
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    edited 21 May 2013 at 4:54PM
    surname code? did you understand what one of those is? can you share with us what it is?

    EDIT: Google finds some references, but it makes me none the wiser. And what's it got to do with online banking registration remains a mystery to me. I certainly can't recall that I needed to provide such a code, or that there were any messages about such a code. It sounds a bit like Santander-internal jargon to me, and you should have been paid a lot more than £15 for enduring talk about it!

    http://www.hmrc.gov.uk/manuals/tcmanual/tcm0314400.htm
    http://forums.moneysavingexpert.com/showthread.php?t=2820510

    May be PM ses6jwg (Sant employee) if you are still not having any fun registering?
  • matttye
    matttye Posts: 4,828
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    No idea what a surcode is but I got my details on Saturday and registered fine with them.
    What will your verse be?

    R.I.P Robin Williams.
  • SnowTiger
    SnowTiger Posts: 4,458
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    matttye wrote: »
    They are 14!

    4757 14

    I'm just repeating what the guy in customer services told me, but if the first four digits are on cards over a year old it's obviously not that new :p

    The guy was probably just giving you some techno babble. My cards begin 4757 14.

    Santander's process for signing up for online access is a bit long-winded and takes quite a long time. IIRC they send you two codes by post.
  • matttye
    matttye Posts: 4,828
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    SnowTiger wrote: »
    The guy was probably just giving you some techno babble. My cards begin 4757 14.

    Santander's process for signing up for online access is a bit long-winded and takes quite a long time. IIRC they send you two codes by post.

    They sent a user ID and password in one letter and a security number in another (days later).
    What will your verse be?

    R.I.P Robin Williams.
  • todaysteaser
    todaysteaser Posts: 30 Forumite
    Finally got it, trial and error. A surcode is your account number followed by the 1st 3 letters of your surname, this allows transfer of funds from other banks to Santander account. It was like winning the lottery when it finally worked lol.
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