City Financial Loan Brokers....SCAM or NOT ?

Just a word of warning that the much maligned company "City Financial Ltd" of Stockport has popped up with a new trading style "neptuneloans". They have very kindly relieved my wife of £75 today.

Alarm bells started to ring when I got home and saw their website, which is incredibly poorly worded, and is a cheap Wordpress template. As soon as I realised what had happened, we tried to call, but lo and behold there is no answer on the customer service number, and our account is "locked" by the shysters that process the "application".

We will, of course, send a recorded letter requesting that they do not act for us in any way and requesting a full refund. I note that they now have an FCA Interim Permission (Number 0658579) to offer consumer credit. I have already discussed the matter with the FCA Consumer Helpline, and they have suggested that City/Neptune may be in breach of the Financial Services (Distance Selling) Regulations 2004, specifically with regard to refunds. I would therefore urge all that have fallen victim to this to contact the FCA Consumer Helpline.

If you have lost money through the following company:

City Financial UK
Unit 5, Milton Court
Horsfield Way
Bredbury Park Industrial Estate
Bredbury
Stockport
SK6 2TD.
Tel: 0161 4065914 or 0161 4065910

Please contact: Action Fraud Greater Manchester Police on 0300 123 2040 they will help you.

I can't believe some of the sarcastic comments on here. Some people should get off their high horse. Obviously people come to this site and others like it for help and advice, not to be belittled by someone.

I for one was scammed by this so called company around 2 years ago. Yes my credit rating was poor, not by any fault of my own. You can have a bad credit rating just by not having had any credit before, so don't tar everyone with the same brush.

I received a call from City Financial regarding an on-line application that I did. Yes they were very convincing. When you have been turned down by numerous other loan companies and banks its very easy to lose your common sense when someone at the other of the phone finally says 'yes you have a loan, its guaranteed'. At no point in the conversation on the phone did they explain that they were a credit broker. The £75 was for 'admin fees', which clearly I should have thought something was fishy but like I said previously, its easy to lose common sense when someone dangles a carrot in front of you. Anyway, it was only when I read through their T&C's that the penny dropped. I phoned them up relentlessly and finally got through to someone who was very rude and said that I wasn't entitled to my money back. I sent a letter (recorded deliver) explaining that I was never told they were a brokerage company and wanted a refund of my brokerage fee. I did get a cheque through the post around a week later, less the £5 admin fee.

Word of advice don't phone them. Its a waste of your time and money and will only fuel their tea time chit chat at your expense. Send a recorded letter with the date on, keep a copy for yourself, if you hear nothing back from them then get in touch with the financial ombudsman, these are very helpful and will take over everything for you.

Wish everyone all the luck in getting their money back from these scum bags. I still can't believe that its happening even now after two years or so ago when I was duped.**
the owner of the company. I checked on the consumer credit register. did a quick Google search of him and he's had a few businesses which have either gone bust or shut down, just type in jonathan smith city financial and look at a website called company check. This is his alleged email address, which I'm sure some of you would like to leave him a little message?

For your information, I dragged up this old thread as I know it is still happening