Sgl no 2 account on direct debit???

Beware - I cancelled my policy after the three months to find that they still took the payment which then left my account overdrawn - when i phoned to ask why they informed me that only my husbands had been cancelled. so if you do phone to cancel insure that if its a joint policy you cancel both!

they have said they will refund the amount but it will take 3 - 10 working days and that I should send copies of bank statements with Charges which they will then refund - I will post again to let you know how successful I am!!!!!

I came across this thread which prompted me to investigate my own bank statements as I too had regular debits SGL NO 2 and I had previously had car insurance through Swinton. I thought it was a transfer I had set up to another account. I investigated and found that I had supposedly received a letter advising that an Amount would be debited from my current account to Swinton every month for a personal accident policy. I phoned Swinton who advised they would cancel the policy and make a transfer of the funds to my account. This did not happen so I phoned Swinton again to be told that a refund had not been set up but now it was. We received another letter (addressed to my wife who has never spoken to Swinton) advising that they would again debit our account. I phoned Swinton who advised I just needed to stop the DD with my bank. I went online but found that there was not a DD set up so nothing to cancel. Next I find that a DD was later set up and the funds left our account. I phoned Swinton but was told they could not speak to me because it was in my wife's name. I told them that she had not solicited this she had never spoken to them and she could not phone them unless late evening or early morning when they were not open. I am collecting my wife from work early this afternoon so that she can call them. Much expense and time wasted because Swinton sent out unsolicited letters - beware of any dealings with them!:mad: