TMTI VIP Cancellation?

Coolhandluke · 4 June 2007 at 6:20PM

Whats the best way of cancelling my TMTI VIP package before the first 30 days are up.
The company web site is unavailable and theres no answer when phoned.

g33za · 4 June 2007 at 8:42PM

cancel the direct debit they setup before the first one is due... did u get a pin number through the post?

Coolhandluke · 4 June 2007 at 9:18PM

No DD has been set up yet but i will keep checking.
Noticed on a previous post that don't set up the DD until the day that the first payment is due so to make a bit arkward to cancel.
What do you mean by PIN number?

g33za · 4 June 2007 at 11:03PM

they are supposed to send a pin number so you can use their services, i never got that pin number and to this date they never setup a direct debit... its been over a month now. I'm pretty sure they cant setup a direct debit and take it on the same day.. but i could be wrong.

Pink_Glitter · 1 July 2007 at 10:02PM

Help! I was automatically signed up to this TMTI rubbish when I bought a phone from e2save.

I cancelled it from the website a few days before direct debit (that I had never even authorised anyway) was due and I checked on my online account to cancel it but it was not there.
Yet they have taken £14.03 from my bank account by a direct debit they must have set up on the day. Extremely annoyed.

What are my rights as I have never even authorised this direct debit in the first place. Any advice greatfully received.

mobilejunkie · 2 July 2007 at 9:08AM

I always cancel it by calling TMT and never had a problem. You're covered by the direct debit guarantee so complain to the bank AND call TMT. I've actually found them helpful and the service occasionally worthwhile and always take the free month where it's offered.

Pink_Glitter · 2 July 2007 at 10:58AM

I phoned today and they are going to refund the money but it takes 10-14 days. Slightly annoyed as I never even agreed to service in first place. Bank says as long as companies have your account and sort code numbers they can set up direct debits. I gave my details to e2save for Orange not for TMTI.

Be very wary is all I can say and check your bank statements thoroughly, I'm glad I did!

g33za · 2 July 2007 at 12:56PM

Pink_Glitter wrote: »

I phoned today and they are going to refund the money but it takes 10-14 days. Slightly annoyed as I never even agreed to service in first place. Bank says as long as companies have your account and sort code numbers they can set up direct debits. I gave my details to e2save for Orange not for TMTI.

Be very wary is all I can say and check your bank statements thoroughly, I'm glad I did!

Just out of interest, did TMTI send you a PIN to access their services?

Pink_Glitter · 2 July 2007 at 10:03PM

Yes they did send a PIN as that's how I accessed their online service to cancel it but they still took the money afterwards.

antoniomontana · 20 December 2007 at 10:32AM

contracts with e2save come with both e2save phonecare (insurance i think)and TMTI VIP tech support free for a month, obviously i'd like to cancel them but theres no instructions on who to contact, does anyone know where I can phone/write/email to get both these cancelled?

mcmanlyn · 20 December 2007 at 11:13AM

ring e2save they'll cancel it.

TMTI VIP Cancellation?

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