GalaHotels.com has anyone used this site?

I booked a room at Holiday Inn York for last weekend (24 Oct) on 6 October through Gala after carrying out a web search of available deals. The Gala booking system seemed OK with a security padlock and they were very efficient giving confirmation straightaway. I became a little concerned when I rang the hotel direct and discovered that the confirmation number given was not recognised by the Holiday Inn system and even more concerned when I read this forum!

I spoke to my card company who put a watch on transactions for me but nothing untoward has subsequently occured.

Gala responded to a query from me very quickly, explaining that they booked through a third party (Holiday Inns say this is quite common) and after a couple of more days I received confirmation that my booking was accepted at the hotel.

After using the hotel everything worked well. Given that the stay was at the start of the half term holiday it was almost impossible to find a room with only a couple of weeks to go and Gala were the only company offering anything acceptable. Their rate given was 60% of the standard Holiday Inn rate (the same as was being offered a month or so earlier by a Holiday Inn special deal) so after a few days of self generated concern and some extra telephone calls I was pleased with the deal.

Unfortunately I am now receiving numerous emails from the company trying to get me to book more rooms that I do not want through them, which always puts me off. Apart from this my experience was one of value.

Hope this is of use.

Well, I think they are good enough. I made a reservation thru them and they send me the voucher immediately, I call them to ask if there are anything else to do, the person I speak, was very nice and this is something I like, personal care, they don't just send automatic mails, I don't know It felt me better.

I never had a problem at the hotel, It was a good experience and I'm now thinking to use their site again.

btw yes the firm is based in Turkey, but the prices are real and on the phone they are not insisting so it is relaxing. :T:T

I booked a hotel in Barcelona using this site on Friday. It is now Tuesday and no confirmation email has been received. Should I be worried?

I'm traveling for my job and I did many bookings from Galahotels.com and i didn't feel any regret about my bookings. Especially my last booking was for our family vacation in Barcelona, we were six people and it cost much more cheaper than the other booking web sites that I ever used. And the customer service is so friendly, they helped me all my bookings.Ans they also send voucher immediatly, so you don't need to worry about anything. Thanks Gala Hotel.

I booked a London Hotel through this website last night (22/01/12) at a very competitive price. At 08.45am this morning, I received an email advising unfortunately they are unable to process my booking and offered me alternatives involving additional costs. The alternatives did not suit me so I requested a refund. I am advised that this will take between 7-9 days.

I will revert back to the forum after 3rd February 2012 and let you know how I have got on. I much say I am a bit anxious after reading someone else's post that they are still waiting after 5 weeks.