British Gas GRRRRRR

Gerrard_8_lfc wrote: »

National grid would have shut your gas off and would not do this on the instruction of an agent. The agent for safety reasons has to report any Possible gas leaks or they would find themselfs out a job.

National Grid would not of shut your gas off if he or she did not find a high reading of carbon monoxide in your house.

I'm sorry but you are wrong! The British Gas Helpline told me that they were going to get ALL of my gas supply shut off. This was because I was having ongoing problems with my gas fire which kept turning itself off(it was only a few months old). British Gas engineers were visiting me on a weekly basis, changing a bit here and a bit there, scratching their heads and admitting that they didn't know what the problem was. At least 5 engineers had confirmed that there was no safety risk at all becuase the fire had several safety features which shut the whole thing down - there was NO chance of a leak on the appliance.

The Helpline staff chose to get my supply shut off (twice in 2 weeks) simply because they were being unpleasant t**** ! They knew darn well that there was no safety problem but just didn't want to send an engineer out yet again. They even told me to throw a bucket of water over my Rayburn, open all the doors and windows and stand in the garden until the engineers arrived (9.30 pm, January night, -2 C.

I understand that safety is paramount but they really did know that there was no leak - enough of their own engineers had reported back. When the Emergency people came, they laughed and said BG were always doing this, they confirmed that there was no risk at all, left the supply on, had a cup of coffee and went !

A month later (and 5 more engineer visits which solved nothing) I lost my rag and phoned Baxi. Baxi fixed the problem in 7 minutes (and that included writing the report ticket!

British Gas are FAR from perfect.