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Orange-horror itemised phone bill from Canada
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In my iPhone, the part of the app data consumption list with the total usage above it probably shows only around 10% of the apps. They are in alphabetical order, so the App Store will be the one of the first in the list. It seems that your daughter is updating apps when not on wifi which is rather unnecessary and foolish unless she is on an unlimited data tariff. I'm guessing that the usage figures for other apps will likewise show further wasteful use of data at £8,000 per gigabyte.lulubelle41 wrote: »I am not reluctant to reveal anything.
It's screen shot of the phone. I can't see the system services let alone go into the breakdown. But was is plain is that all the viewable apps were turned OFF.
As mentioned, the phone is in Canada. I work during the day (well not today) and my daughter does the same in Canada. There is what's called a time difference which makes it difficult to communicate on a one-to-one.
Please get the full list of what each app has used and also the System Services at the bottom.0 -
As far as I'm aware if it is an EU provider they have to text you when near the limit and you then have to confirm you agree to go over the limit even when outside the EU.One might think that your daughter wrongly assumed that there was £40 cap in place.
I amn't even sure that the information on Ofcom website is correct as I believe the cap applies to EU only, but I can be wrong.
It's unbelievable that people go abroad with iPhones (and other smartphones) without doing the most basic research first.
EDIT .....link
http://europa.eu/rapid/press-release_MEMO-12-316_en.htmIt's not just about the money0 -
It's unbelievable that people go abroad with iPhones (and other smartphones) without doing the most basic research first.
I totally agree, but the words door, horse and bolt spring to mind.
But, to my mind, what I was charged was totally and utterly unfounded, unexplainable by Orange or their counterpart AT&T and the fact that they credited £27k+ was staggering and to think that I didn't even put up a fight - yet.0 -
I hope you're right. I suggest that you subscribe to Which's Legal Service for £50/year for unlimited access to their consumer solicitors who probably wrote the above page. They might be able to help you with this problem and advise further, which could be money well spent given the large amount by which you're out of pocket.lulubelle41 wrote: »I believe that misleading omissions can be used by an individual. If you read The Unfair Trading Regulations 2008 (rather than Trading Standards) you might find that the former is related to consumers - I note below the link.
http://www.which.co.uk/consumer-rights/regulation/consumer-protection-from-unfair-trading-regulations-20080 -
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Is it not the same for inside EU?As far as I'm aware if it is an EU provider they have to text you when near the limit and you then have to confirm you agree to go over the limit even when outside the EU.
If you google for 'roaming cap' all the information seems to be on EU only.
The above mentioned Ofcom's webpage is probably the only place where 'worldwide' word is used.
I searched this page for 'world' and have not found anything.EDIT .....link
http://europa.eu/rapid/press-release_MEMO-12-316_en.htm
If I am right (I am not sure) and there is no any worldwide cap actually, "misleading omission" is a red herring and £50 on Which subscription will be a waste of money, although it might be possible suing Ofcom for publishing incorrect misleading information (?).0 -
The full legislation is Regulation (EU) No 531/2012 of the European Parliament and of the Council of 13 June 2012 on roaming on public mobile communications networks within the Union. See Article 15(6).0
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As per ....I searched this page for 'world' and have not found anything.To help avoid "bill shock" from 1st July 2012, people travelling outside the EU will get a warning text message, email or pop-up window when they are nearing €50 of data downloads, or their pre-agreed levelIt's not just about the money0 -
See also
"If the visited network operator in the visited country outside the Union does not allow the roaming provider to monitor its customers’ usage on a real-time basis, the roaming provider should not be obliged to provide the maximum financial or volume limits for safeguarding customers."0 -
FYI Orange does have real time billing for Data how do you think the EU cap works !
The OP might want to take the following up with Orange.
I would consider that this amount of data to be fraudulent and should have been flagged and warned somewhere in Oranges Fraud HUR report.
Also I would expect Rogers (AT&T) to have Near Real Time Roaming Data Exchange NRTRDE agreement with Orange (would be shocked if they didn't) Which means that instead of waiting a week or two for the TAP files (how operators charge and bill each other) then the files are received within 4 hours normally less. So another question is if they had this information then why wasn't it stopped sooner ?
Just my opinion. Obviously operators are there to make money so can understand why it wasn't capped/blocked sooner0
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