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Martin Lewis: Why are energy standing charges so high? What can be done
This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it. Read Martin's Martin Lewis: Why are energy standing charges so high? What can be done Blog.
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Heat pumps now have their own forum board
Hi all As a result of feedback from Forumites and Ambassadors, we've created a new board within the Energy section for all things heat pump related. Find it here: https://forums.moneysavingexpert.com/categories/heat-pumps If you have any comments about this change, please let us know over on the 'Site Feedback' board.
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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Economy 10 suppliers July 2023
Trying to (manually) compare E10 suppliers in July 2023 to see if worth switching. I’ve got a 2nd generation smart meter, and keen to stick with E10, 16% peak, 84% off peak use (E7 would likely see a substantial swing from off peak to peak). So far, I’ve got: EDF - peak .4544 off peak .1535 standing .4969 Ovo - peak .3199…
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is it true that there is a plus or minus c3% tolerance in usage measurement by smart meters?
Saw a headline in the Daily Mail, article is behind their paywall. Headline suggests smart meters don't necessarily measure usage accurately, and there is a tolerance of plus or minus 3%, is that right, or have the Mail got their facts wrong? Is this tolerance any worse or better than the existing non smart meters? I am…
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Octopus energy, their cumulative meter total on your account doesn't match smart actual meter
I'm posting this as I've discovered this on 2 separate accounts now. Octopus have a cumulative meter reading on your account. Obviously the idea is that you get billed on the units used between readings. However, on 2 accounts I've noticed that this bears no relation to if you physically check the cumulative total on the…
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British gas/Scottish power
Right, I have been with Scottish power for 2 1/2 years, this feburary British gas took it upon themselves to switch me from my current provider, I only found out when had email saying sorry your leaving from Scottish power, so got on the phone and said I haven't made a switch what's going on, Scottish power said no worries…
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Renting a studio- gas leak??
Hello, sorry if this is in the wrong section I’m new here but just need some advice im renting my first studio flat and smelt a strong gas smell when I woke up this morning so I gave the emergancy gas line a ring and they sent someone out to check it out. They confirmed it was a small gas leak, and have capped my supply…
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OVO ONE YEAR FIX (LOYALTY)
There are two one year fix’s quoted in ‘Martins’ table…..as a long standing OVO customer the one I am attracted to is the ‘loyalty’ one….slightly cheaper than the other, but importantly allows for changing to another fix (in house) without fees….however when logging in I only seem to find the simple single one year fix and…
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British Gas DDM increase
HELP! My B.Gas electricity usage is pretty static, not using electric for heating or cooking. At the end of February I was £107 in credit with a monthly DDM of £35. Yesterday I received an email from B.Gas stating that from May my DDM was increasing to £90 per month! So I asked B.Gas why? I have spoken to two 'customer…
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How Long to Wait When Meter Usage Data Not Being Sent?
I've only had my smart meter for a few months, but I've noticed no data has been sent to my supplier (or seen on Loop/Hugo or n3rgy/Guy Lipman site) since around 3am yesterday morning (so over 30 hours ago). This is for both gas (EDF) and electricity (Octopus). Usage data is showing on my IHD for both. At what point should…
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Removed gas meter but still on gas tariffs
Hi, the property does not have gas usage and paid Eon to remove the gas meter. The property uses electricity only. It took a very long time for them to get an appointment and remove it. They inactive the meter and do not charge gas anymore. However, the tariff still has both electricity and gas rates. When we changed the…
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Electricity Bill Estimate vs Actual discrepancy?
I hadn't taken a meter reading for quite a while due to cancer and not being in the property. I received a bill for £950 based on estimated readings over 7months. I paid £450 and a few days later submitted a meter reading of 337 units more than the actual reading. This, spread over the last months of estimated reading…
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Has anyone had this situation
Hi all, We live in a ground floor maisonette and tried to get a smart meter installed but when the engineer came out he said he wouldn't be able to do anything as our electric supply was connected with the property above us and if he tried doing anything without seeing that everything in the above property was properly…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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EDF Smart Meters Problem in Sending or Reading Data
On the EDF website Smart Hub I can see daily readings for gas and leccy, bar charts and everything. However, there is a message which says readings haven't been read since 12th March (leccy, had to give their my own reading) and 12th April (gas). So they are getting the data but are not able to process it in order to…
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MSE Guide - Electric vehicle energy tariffs
Hi all, We have new Electric vehicle energy tariffs guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
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Octopus - Monthly Direct Debit Query.
I have recently been migrated to Octopus, no major issues to date. However, a small concern is niggling me. I pay my bill by monthly direct debit in full, upon receipt of the bill. My last bill arrived late March, and was paid in early April via DD.I On April 01 new tariffs were introduced, and in line with consumer…
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People's Energy - Share holder claim
so , i have received an email which a previous thread has confirmed was sent from a legitimate source with reference to People's Energy .."According to our records, you became a customer of People's Energy after the Data Breach. We are now writing to you (and other Former Customers who became customers after the Data…
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Octopus Energy failing to refund credit balance
At the start of April I submitted a meter reading and requested a refund of my credit balance still leaving a £100 credit balance. Octopus stated I will receive it in 7 days. Octopus Energy have failed to refund after 3 weeks and just say it is processing. In the meantime they have taken a further £100. Did Ofgem not…
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Issue with British Gas bill under old billing system, can't get it fixed on new billing system!
For context my parents do not speak English and aren't very tech literate, so I often times can only help them with bills (e.g. pay or dispute) once they themselves know the issue exists and check their emails. They had a bill for November 2023 that they only told me about in January 2024 from British Gas, but they said it…
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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Removal of gas meter
I am getting a ASHP installed in the next few months so will no longer need the gas supply. I am currently with Octopus for Electricity and EDF for Gas. Octopus currently remove gas meters for no charge, where as EDF charge £80. My EDF account is currently £170 in credit, last bill was for £38 at the start of April and am…