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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Pharmacy First hey fever tablets not received, refusing redelivery or refund
Context: * I ordered some hey fever tables on 10/04/2024 using a link from MSE with a debit card. * As the package had not been received, I contacted for an update on 21/04 and was told it was marked delivered by Royal Mail on 15/04 and was told to check with my household and neighbours. * I was in all day on the 15th and…
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Partial refund advice
Hi I am potentially seeking a refund for a product that I purchased about 10 months ago. It broke after 5 months and went for repair and has now broken again. To cut a long story short I suspect they may be difficult with me asking for a refund, they've already advised that only a repair or partial refund is on the cards.…
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Refund from Online Retailer
Hi, I was just wondering if you could offer some advice or point me in the right direction please? My son made a purchase online but changed his mind once he had received the goods.He received them on the Friday and emailed the company on the Monday requesting a refund.Initially the company tried to claim "all sales were…
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Retailer and manufacturer not honouring 5 year parts and labour guarantee on appliance
I purchased a Montpellier fridge which was delivered in August 2020. The fridge was sold with a 5 year parts and labour guarantee. After just over 3.5 years of use, the fridge has stopped working. I contacted the manufacturer to come check. They sent an engineer who assessed and due to a gas leak for unknown/non-obvious…
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Return of furniture. Must I pay carriage?
Hello. Apologies for the long post but I find it's better than annoying everyone by drip-feeding or obliging you to ask me questions, so here goes: I am a disabled old age pensioner lady with a medical condition that has caused me to become very heavy especially in the hips and legs. (Through no fault of my own, I would…
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Brook + Wilde Mattress has become faulty; Independent assessment?
Hello! I bought a mattress from Brook + Wilde in June 2021 which developed a fault. Raised
this with the company in November 2022. Company confirmed there
was a manufacturing fault and a replacement was received January
2023 (this fault was determined by brook + wilde based purely on photos I sent). I believe the same…
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Argos, click and collect. Distance sale or not?
I won’t get into all the details at the moment, and will try to keep it short and precise. If an iPhone was purchased online on the argos website, paid for in full at that time and then just collected from the store the following day, would that be classed as a distance sale? Should I be provided a refund if it was within…
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FAULTY GOODS NOT FIT FOR PURPOSE AFTER ONLY 2 WEEKS USE!!
I had a problem with a slimline dishwasher which was not yet 2 years old, after spending over £100 on repair engineers who could not find a problem I decided to cut my losses and buy a new one. AO.com delivered and installed my new machine on 2/4/24. it worked perfectly for nearly 2 weeks and then the same problem happened…
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Consumer Rights help
I recently contacted the company I purchased my bathroom cabinet from back in 2018 (Diego corner bathroom cabinet). As the shaving power unit within the cabinet had stopped working. We use this primarily to charge our electric toothbrushes. The lights and sensors still operate, as do the de-mister on the mirrored door.…
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Rejecting faulty car on PCP in negative equity
We are 18 mths into a 4 year PCP. We bought an electric vehicle from a well known manufacturer. All was fine. Within the last few months however we are experiencing serious not fit for purpose, safety issues. It's been in and out of the dealership - 5 times in 3 months with faulty door locking mechanism. Doors that won't…
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Wowcher deals
I'm new to Wowcher so when I paid for all the items in my basket, I was surprised to receive a voucher for each item which I had to pay for again, is this how it works. Do Wowcher take your money and pass it on or is it just taken to confirm your order before they send it to the supplier. Not sure if I have now paid twice…
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Full Refund Inc. Shipping On Out of Stock Item?
Hi, I recently bought a couple of items online. I was emailed by the company to say one of the items was out of stock and I could either order an alternative or have a refund. I requested a refund and received one but not for the full amount including shipping, just for the cost of the item. The online store sells items…
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Amazon vs manufacturer warranty..
Hi i I bought a wifi mesh router from Amazon and it has failed after 34 months. The manufacturer offers a warranty of 36 months but Amazon are only offering a 24 month warranty and as I am outside of that period, will not offer replacement or refund, suggesting I deal with the manufacturer directly. The manufacturer (Asus)…
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Mis-Sold Terminal Card Machine (The Red Wood Group)
I wouldn't recommended The Red Wood Group have just done so many errors.
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Can I ask for refund of college course fee over an undisclosed requirement?
I've signed up for a part time art course in a local college. I've just had an email letting me know materials to bring to the first class and with a 'health and safety sheet' attached. When I read the sheet, it was a page of Covid era rules, about social distancing and hand sanitising. The problem is that it is…
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Dentist won’t refund my deposit, even though I cancelled with in the time
My dentist policy on their website specifically states, “Patients are required to give at least 48 business hours’ notice to cancel an appointment. Deposits are fully refundable with sufficient notice as stated above.” I fall in line of this as I am cancelling 5days before the scheduled appointment and they are making up…
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How Strictly Worded Does a Pre-Court Letter Have to Be
I am on the point of submitting a Claim in the Small Claims Court (not MCOL) but I want to be sure that it doesn't get thrown out because my email to the Defendant is not worded exactly like the template letter I was sent by the CAB. I have formally and explicitly rejected the product after 30 days, as being mis-sold,…
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Shark Vacuum Model IWI1511UK
Bought a Detect Pro cordless model direct from Shark 15/11/2023. Its had light use as also have another vac for upstairs. I've noticed a build up of dust and debris in an inaccessible part of the cannister. Shark customer services say it doesnt affect suction but it looks unpleasant and I'm concerned it could turn mouldy.…
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Small claims victory - Advise needed - When to send the Bailiffs
Hi All My first post. I recently made a successful online small claim against a sizeable car hire company. They failed to offer a defence and a CCJ has been issued against them by the County Court stating that they must pay me the full amount. This was 10 weeks ago and nothing has been acknowledged or any money yet…
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Faulty office chair consumer rights
Purchased an office chair in October 2019. In June 2020, I contacted the retailer because the piston wouldn’t keep the chair up. They said I could return the product to a store before October 2020 and receive a full refund. I explained I was unable to get to store currently and may not be able to then either due to being…