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Martin Lewis: Why are energy standing charges so high? What can be done
This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it. Read Martin's Martin Lewis: Why are energy standing charges so high? What can be done Blog.
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Heat pumps now have their own forum board
Hi all As a result of feedback from Forumites and Ambassadors, we've created a new board within the Energy section for all things heat pump related. Find it here: https://forums.moneysavingexpert.com/categories/heat-pumps If you have any comments about this change, please let us know over on the 'Site Feedback' board.
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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Electricity/Storage Heater
Hi I’ve just moved into my first property, and for the first few days my electricity has been extortionate (barely used anything) so I looked into and turned off my storage heaters at the fuse box. I’ll then turn these on along with the switch at the wall for a couple of hours a day to heat water. Am I doing the right…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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British Gas messing up Bills
Hi, this is my first post here. I was wondering if anyone could help me. On Friday 8th July at around 10pm I received an electronic Gas and Electric bill from British Gas. The bill said I owed them £1224 and it needed to be paid by 4th August. This is the first time I have ever been contacted about been in debt but it has…
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Demand Flexibility Service - think BG hasn't removed me?
I've had an email from Octopus saying that I'm signed up for another DFS, other than theirs and that I can only have one. I moved suppliers (BG to Octopus) last year, circa beginning October. I did sign up to BG's Sunday saving sessions but I would have assumed, that having left BG, my DFS with them would lapse. Question:…
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Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
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The heating can go off right?
Oh if I were living on my own without the various pets and humans that demand heat the ASHP would be off lol.
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Octopus Energy
How come Octopus Energy rate so highly for customer service.
They advertise that they are one of the very few companies who provide an email
address that you can contact them on directly but what’s the point. I’ve sent
them 3 emails in the last two weeks and still await a reply or even an
acknowledgement – I’ve tried…
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Stuck between Shell and Octopus
I'm a Shell energy customer that's being migrated to octopus. They haven't yet told me I've been fully migrated, and to not take any action. However, this weekend the Shell energy app says it's not available any longer, and to download the octopus one. However when I do, I have no account details to use for octopus.…
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EDF March V6 - Fix or stay on price cap?
I currently have nearly £600 in credit. I got an email saying they are going to reduce my direct debit from £180 to £128. When is the best time to ask for credit back? Martin says if it’s 18% below the price cap it’s worth considering. My eye is on keeping it cheap for next winter. They estimate me to be £139 a month. Do…
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2 bed terraced house in North West - average annual kwh for comparison website?
My son is leaving home and is going to rent a 2 bed terraced house with his girlfriend. What kwh do you think is the average to use on a comparison website? The house is in Liverpool if that makes a difference with suppliers.
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Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
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OVO still refuse to change my 3-rates meter - next steps?
Hello, I'm using OVO (ex-SSE) Superdeal 3-rates tariff (electric heating only: day rate, night rate, stored heat rate) and I find it being extremely expensive but they can't offer me a different tariff because I'm using very old type of meter (with 3 rates), and they can't replace the existing meter with a smart meter as…
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Octopus saving sessions
And it is on You have to opt in to take part !!
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GDPR rules for energy bills older than 7 years
Hi, I'm in the middle of a case with the energy ombudsman and my old supplier, EON, where we have evidence of a broken meter. However, they only have bills dating back to 2017, but they were supplying me since 2000. Does anyone have any experience here on how I can get hold of archive bills from 2000-2017? Thanks, M
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Debt arising from supplier's failure to install prepayment meter
Hi all, Someone I am working with has around £5000 debt on her gas account with British Gas. On moving into her property around 4 years ago she had a credit meter but requested that a prepayment meter be installed as she found those easier for budgeting. Unfortunately this was during covid, and no appointment was made to…
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Help or advice for my dads situation
My dad had a stroke in September. Since then I have been overseeing his bills and medical side. He is in a 1 bed, 55+ year old council flat block which is all electric. He is now paying £280 per month which is split into 2 as follows: The heating is on a separate circuit to the rest of the property and he pays a monthly…
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Flux from April?
It's tariff change time approaching again. Has anyone who stayed on Flux over winter had an email telling them what the new prices will be from 1st April? Just wondering if it'll be worth switching back from Agile...
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Smart Meter not connecting
I have an EV and switched to Octopus to sign up for their low overnight tariff for charging. They have fitted a smart meter, but it cannot be read remotely and as a result I have been prevented from using this tariff. How can I overcome this problem?
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April price cap change - new contract
My energy tariff runs out at the end of March, should I wait until April to look at a new tariff or are the April prices already baked in?
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Gas card snapped off in meter
Hi all, I'm supporting a client who has their gas supply capped as their payment card has snapped off in the meter which means they can't top-up. They've accumulated a bit of debt from standing charges, but it is at a manageable level. Does anyone know who would be responsible for fixing this? My guy says it is the…