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Praise, Vent & Warnings sticky
Please keep in mind the MSE Forum rules, notably that: * We cannot accept active calls to boycott organisations. * If a post is reported to the Forum Team as being defamatory, we’ll follow a legal process set out in Section 5 of the Defamation Act 2013. 📢 Here are some threads from this board which you might useful: *…
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Marks and Spencer partial refund online returns
Has anyone had issues with M & S where return online orders, via Post Office, arrive with them but only get partial refund ( with message online that M&S awaiting other items definitely returned in same order/in one return bag) - so not refunded. NB.Customer needs to check online system or wouldn’t know some refunds in…
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"Do you mind if I ask you why"
I had a call from British Gas today and the person had evidently practiced doing their spiel about a free quote for a boiler without a pause, so I had to wait til they'd finished.I then said "Sorry, I'm not interested".They responded with "Do you mind if I ask you why?".So I replied "Yes, I do mind.".They paused a moment…
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Pre-recorded cold calls with questions and pauses for replies
Not sure if it's cold-call season, but I had a cold call today which comprised someone introducing themselves and then pausing for a reply, so I replied.They then asked me something and I replied.But by the 3rd one I realised I was talking to a recording, so I just said "Potato." when it paused for a reply.After a couple…
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Wine Escape / Cherry Tree Productions
We were meant to be attending a Wine Escape tonight but were warned that it may be a scam, so did some digging. We contacted the hotel that was supposed to be hosting the event tonight (Harbour Hotel, St Ives) and they knew nothing about it. We have also been told that other hotels in the area (The Penventon, Redruth) also…
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Is Trustpilot a scam ?
They have been calling one of our companies for years to take a premium service with them and have been bombarding us with sales calls to the point one of our staff pretty much told them to !!!!!! off or they would be reported to offcom for unsolicited calls. This happened last week and we see today over 800 reviews have…
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Report 'sorry for unusually high call volumes' recorded messages
I have just tried to use this reporting facility, but it is limited to certain sectors, specifically it does not include the Citizen Advice Bureau's Consumer Advice Line.....lol! This response is endemic for soooo many organisations, some going as far as saying that they are doing everything they can to deal with your call…
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Optician Prescription Duration - Am I being ripped off?
Hi all Until fairly recently, I was a member of the Boots Contact Lens Reward Scheme. This entitles customers to several benefits (lenses posted monthly, free after care and lens checks, etc.). However, as my lenses were stock-piling (and you can only postpone delivery a limited number of times), I find it more convenient…
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Appliances Direct - When It Gets It Wrong, It Blames You, The Customer
Appliance Direct – My Worst Nightmare Realised Appliances Direct failed to fulfil my original delivery. On its second attempt to
fulfil the original delivery it duplicated items. It has failed twice to collect the duplicate items - despite
me agreeing dates and timeslots. It has been a shambles from the start with numerous…
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Royal Mail Huge Reduction in Compensation for parcels
Be aware that from the Royal Mail price increases on 2nd April, Signed For (Recorded) delivery compensation is reducing from £50 to £20, meaning that items worth between £20 and £50 cannot be sent by that service and be covered for loss in the post. Royal Mail has not made this widely known and it is an underhand change…
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Medichecks so called advanced blood tests are not of that
Since its unrealistic to ask your GP and the NHS for a very comprehensive blood panel I've been wanting to purchase the "Ultimate sports performance test" from medichecks they state "Our ultimate blood test for men and women gives you our most comprehensive health check, including advanced profiles for your hormone health,…
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bounce back loan debt recovery
Hi there. So I've been contacted by Moorcroft Debt recovery for a bounce back loan taken out during covid lockdown. As short as I can be. The loan was taken out to fund a new work from home business that I had been researching for approximately 3 years. In the end the venture failed, and I took advice to declare…
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Scam - Vehicle Information
Beware, you think you are on DVLA but this scam takes an initial 50p from your account, then £5.95 every month. I've been in touch with my bank but very difficult to get through to banks at this time. I've been googling and there are many, many posts about this scam. Angry with myself for falling for it, but easy to do…
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Has you been scammed by musicMagpie when trying to sell them your phone?
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Beware ! Another scam email [purporting to be] from screwfix
Beware pay £1 for postage. Accepting membership charge every 2 weeks !
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Council tax 2024/2025
Hi I'm baffled, I dont understand how Enfield council can now scrap the 100%discount for people who are disabled or unemployed. Everyone who's of working age has to pay 50%even if you are disabled etc, these benefits are for peoples day to day needs to be able to live a decent life,it shouldn't be to prop up a failing…
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Admiral car insurance - liars and and double dealers.
My car was hit by an Admiral policy holder while it was parked outside my house. Their car became entangled in my rear bumper and they had no choice but to knock at my door and admit fault. Several days later, Admiral contacted me to arrange for repair. Their repair company (Steer from Ayr) took my car away. A couple of…
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Ipsos Knowledge Panel, won't stop sending junk mail
first time receive this addressed to the occupier at m address, i returned it to them in their envelope telling them clearly, i am opted out of direct marketing etc. and not to send me their spam. today I received the third spam letter from them. I've told them clearly and in no uncertain terms I do not want their garbage…
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Bitplus Capital .......think I have been scammed
Hello MSE Forum, I just wanted to ask advice on this and also to warn people who might be looking at this company. Basically, last year after seeing an interview about a celebrity doing well with Bitcoin, I considered trying it but I am a utter novice and wanted to be careful. I deposited a small amount £250 and after a…
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Praise for excellent help and service from EVE at EE
I had a problem with my mobile reception when away from home. I was worried about missing an important call or being unable to make a call. When I contacted EE (late afternoon) Eve was very understanding and thorough. She checked things out and arranged to telephone me the next morning at 8 o'clock. At exactly 8 o'clock…
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Epson cashback promotions
I am desperate to know if anyone else is having issues getting their cashback from Epson, please. I bought a new printer in November from Argos, registered it, sent them my online receipt and put in my claim for my £20 cashback. They then informed me that I needed to resend my receipt, which I did. It is still showing on…