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TFL have taken my money - but have no record
Hi all, I attempted to buy a yearly travel ticket with TFL on Sunday night at the princely cost of £1,800, and was greeted with error messages (something about addresses and telephone numbers, which are in fact accurate). After a while I gave up. It seems, though, that they've taken my money yet have no record of it. My…
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argos
bought a bush smart tv from argos last October, its broke but cant find the receipt and I paid with cash, have I got any rights to take it back because they say I cant do anything about it
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Faulty Canon DSLR - Err 70 - EOS 600D
On 12 June 2013 (so a little less than 14 months ago) I bought a Canon EOS 600D DSLR camera from Argos. This camera is now displaying an 'Err 70' fault, which is not allowing the camera to function. I have Googled the fault code, having looked at both the official Canon support site and at photography forums. This is a…
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Let down by tradesman ... where to go from here?
Will try to keep this short: - Chose a firm to do some work to the exterior of the house. Strip and re-paint all woodwork. Soffits, fascias, windows, doors etc.. Accepted quote and booked date back in April for them to start first week of September - They start pretty much as agreed and do approx. 2 weeks work, most of the…
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No Running Water!
Dear All, I hope you can offer me some advice! I live in a rented apartment with an apartment block and recently the whole building had no running water for over 3 days due to a pipe failing - the block is run by a management company who I informed i would not be staying in the apartment without running water and i would…
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Extension On Terrace House
Hi we have a small terrace house that we would dearly love to extend, as we really like the house and can not afford to move to something bigger that offers as much. The extension we are considering would build on top of the kitchen, which is currently a single story, and make it the full height of the house. We would also…
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Are we entitled to a part refund?
Long story short..... Our wedding was booked, we signed the usual contract agreement, paid in full, on the day we turn up to find that they had two marquees out in the grounds for a Shakespeare festival that was going on the same weekend as our wedding! We were not informed that this was going on at all by the staff of our…
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Topshop broken shoes
I've owned a pair of topshop shoes for 3 weeks and having only worn them twice the stitching has come away meaning the strap is no longer connected. I've been in to my local store but the unhelpful assistant said there was nothing she could do because I'd worn them. I have the receipt and it's valid until 23/8 so I…
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Are wowcher responsible for my refund?
Hi everyone I have recently received hair extensions via wowcher what I felt were not described properly. I have contacted Couger hair extensions (look them up, they have awful reviews), who said that I cannot have a refund. They have not been opened, so are the allowed to do this? I am just wondering what my rights are…
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MSE Blog: How I put my consumer rights to use
"My budget Android smartphone has been on the blink recently, and as my Sim-only contract comes to an end soon, I decided to look around for a new phone..." Read MSE Sam's full blog: How I put my consumer rights to use Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it…
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Damage to cotbed by teething toddler
Back at the end of 2012 we bought Kub nursery furniture for our soon to be born baby. A few months ago when our now toddler was teething she started chewing on the ends of the cotbed (i.e. the parts that aren't protected by the plastic teething rails). This has caused quite a bit of damage where the veneer has been chewed…
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Glasgow 2014 tshirt- terrible!
Hi all, I bought a netball tshirt from Glasgow 2014 (had a fantastic time, by the way). One wash, and it has totally faded. It had bright blue piping, now it's a dull purple. As I don't have the receipt anymore (I know, but I paid cash and didn't think I'd need it) the company has told me they can't refund, even though the…
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Advice on courier company dispute
Hello all :) I'd really appreciate some advice on how best to resolve an issue with Virgin Mobile, Yodel, and possibly a dead person. (And yes, I do know about Yodel's awful reputation...*sigh*. If I'd known they were going to deliver the parcel, I'd never have ordered online!) Sorry about the long backstory -there are…
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Breach of data protection
I'm not sure if this is the best place to post this query. Vodafone has allowed someone to access my information on line and request my bills even though they have confirmed they have a note on my account explicitly saying that no one is to set up an online account unless they speak with me verbally prior to confirm. This…
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Flybe refusing to pay delayed flight compensation until a supreme court decision?
Not sure what to make of this? I've included the full email below: "Thank you for your e-mail dated the 30th July 2014, regarding your flight with us on the 14th December 2011. I am sorry to hear of the delay that you encountered on your flight. I have looked in to your booking and can see that flight BE428 on the 14th…
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Item mis-described in online advert
Morning all I purchased a new Samsung washer drier from AO, it was delivered on the 12/08/2014, unfortunately when I came to install it under the 600mm work top in my kitchen I found the washer drier to be larger then stated on AO's website...... The web page states a depth of 650mm however the actual size including hoses,…
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Sainsburys Health and Safety
Hi everyone. I am very annoyed with Sainsburys! Weve been shopping at Crystal Palace Sainsburys yesterday. While waiting for a cab in a bottom car park our 2yr old hurt her leg with the sharp edges from what is left fro the seating area (in a cab bay/waiting area). Weve been talking to other customers and its been going…
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Effect on warranty of rubber-soling leather-soled shoes
The problem: I generally don't like to buy leather-soled shoes for the simple reason that the sole wears through so quickly (3 to 5 months for me) and replacing it costs at least half the price of the actual shoes. Note that I have tried many tricks to increase the longevity but ultimately I don't have a car so I walk…
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PC World refuse to change camera
Hi All Very briefly. I bought a camera on the 18th July 2014 from my local PC World. Following the guide and charging up the battery I discovered that the LCD screen on the back of the camera was not working. Unfortunately the following day at 06:30 I flew off on holiday so was not able to return the camera to the store…
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John Lewis order stolen in transit, JL won't do nothing about it?!
3 weeks ago i place and order of two iPad airs, totalling the sum of £1278, i select the quickest delivery option as its for a birthday present for someone. Chose next day delivery. was given the morning slot, i go to drop the nephew of to school, come back, and little brother has just signed for delivery just minutes…