-
Rights to refund on undelivered items
On Saturday I went online and bought a watch from H Samuel. I purchased the watch with the express delivery option and was told I should expect delivery on Wednesday (regular delivery was following Saturday). We got to Wednesday and nothing. Not a word from the retailer. The website still my item is being packed and made…
-
Claim under the consumer rights act
I’m looking for some advice in relation to a claim I’ve made under the Consumer Rights Act 2015 in relation to a fridge freezer. I bought a fridge freezer in January 2020, cost of £849. A fault became apparent in 2023 and in March 2024 it had deteriorated to the extent it was not possible to use it as intended.…
-
Car has been written off - what are my rights regarding valuation and Coparts?
My car has been written off in a non-fault accident. The Insurer (Ticker) is refusing to offer a value until the car is taken away by Coparts. My understanding is that I don't have to release the car until a valuation is agreed, but the claims handler isn't having any of it. What are my rights, please? I don't trust…
-
14 days cooling off electric rewire
Hi all On Wednesday I signed terms and conditions contract with a electrical company to rewire my property. They had no agreed a specific date to start exactly other than in 2 weeks roughly. I paid them 50% already for the quote. Due to certain reasons I won't go into I had to cancel this job yesterday (thursday) no work…
-
Argos Home Delivery
On 23
January 2024 I ordered online an Apple Watch to be delivered to my home address
as a Valentines gift to my husband. The parcel was delivered by Yodel and I sent Argos POD’s. I paid for the watch using my Argos card. As it was a
Valentines gift I didn’t open the box until a week later and found not an Apple
Watch…
-
Damaged shower screen - time elapsed query
Hi all, I bought a glass shower screen from an online retailer in early January, as part of a larger order to refurbish our bathroom. Paid on my credit card and have since paid off the balance. I inspected the delivered boxes, and confirmed that they were undamaged, but did not unseal and go through everything…
-
Contract phone not delivered - what are my rights?
Hi MSE Forum Hope you are all well!! Got a weird one that I am hoping you can support with. Long winded and weird one. On Wednesday this week I ordered an expensive phone. There was a short delay for delivery so it was not forecast to arrive until the 12th of April next week. This date was fine as I was working in the…
-
Potential faulty catalytic converter
Hi all, Last September I had a new Catalytic converter fitted as the old one was corroded. Ever since then the cars engine warning light keeps coming on and off, with fault codes reading a Catalytic converter issue. I have asked the mechanic who fitted it to put in a warranty claim as I'm not happy that the part isn't…
-
New TV - safest place to purchase
About to buy our first new TV for a few years and we’re out of London now so ‘local’ retailers are limited. I’ve narrowed down to a couple of ‘full price’ models but also looking at clearance stock. If I go for the ‘full price’ option I can get from Richer Sounds (6yrs warranty), John Lewis (5yrs warranty) or Samsung…
-
Golf club subscriptions
Hi, I've paid in advance for next year's golf su scriptions, they don't start till the 1st May 2024, I now can't play, can I get my money back as I it has not started yet, thank you
-
Isis Solar - Free Panels - something fishy going on?
We were one of the many households that jumped on the ISIS Solar bandwagon back in 2011 and had free solar panels installed. We are just coming to sell our house, and I've found out that ISIS Solar have gone out of business, so in theory ownership of the panels should revert back to me. However, I've been doing some…
-
Amazon closed my account, I am totally perplexed and can't speak to a human or chatbot
I realise (having looked at threads on this site and others) that there is no consumer right to have an Amazon account but my husband and I have both been told that our Amazon accounts have been terminated due to misuse of services. We are totally perplexed as to why and I don't recall seeing an email which they said I…
-
Paying for poorly fitting new dentures
Dentures were fitted on top of newly extracted teeth. upon the anesthetic wearing off it was apparent that they are crooked with teeth on one side too short to enable chewing. My private dentist is now charging me for making a second set. Should they be charging me when the original one was badly made? Surely if there is a…
-
Sumup text receipt
I keep getting text receipts from sumup for purchases I havent made, no one is using my bank details as the money for these purchases don't come out of my account, is it just a case of wrong phone number?
-
Expensive Jacket from Outlet Store - Faulty
Hello All, Would like to engage on your expert views. I purchased a jacket from an outlet 2 weeks ago, however I have discovered the threading coming loose at the cuffs and on one cuff the lining has now come loose so there is a hole. The T+Cs for the outlet purchase is only exchanges or credit notes for returns within 20…
-
Foreign object in supermarket food - who to report to?
After some advice. I don't want to go into specifics here but I found a large item within a food product this evening, which was purchased from a major UK retailer. Can anyone tell me my best route on reporting this to a higher power, beyond the retailer? This is not my first bad experience with said retailer but…
-
Car issues
About 10 months ago I purchased a car off a private seller off Facebook market place. After two weeks it had an engine management light with an issue. I tried to contact the seller but they said they could not help. Following trying to repair the car, the garages discovered the car had been remapped. This was not disclosed…
-
Advice re invoice for "extra works"
Dear All, Would be grateful for your advice regarding a log burner installation. The Surveyor/Engineer came to the house and priced up the log burner and the mantel etc. We also asked about having our TV mounted above the mantel and associated wiring done etc and he agreed to all this. The works took place and the…
-
Muscles com subscription charge scam or just misleading?
Hi we had a call from our bank last week to say they had detected unusual activity on our account. It was a legit call but what we found really worried us. Turns out a company by the name of musclescom had been taking a monthly subscription charge (which looked like just a debit charge) for the last couple of months…
-
Company did not provide good paid by bank transfer
Please could you give me some advice on how I can reclaim money paid to a company via bank transfer because they haven’t provided the goods. Theres also an issue with the way the company was set up. Company A was liquidated - whole process took 2 years. Company A appeared to be a reputable business but lost money…