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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Leaking newly installed aluminium sliding doors
We are having an extension built which is being covered by a contractor except for two aluminium sliding doors which we directly purchased. The doors are Origin, which I wanted because of reputation and because they come with an extended warranty. - We purchased supply and fit from a ‘Origin premium partner’ - They were…
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Purchased stolen car without known it was
I am
wondering if there are any wise individuals among you who could offer some
comforting words or advice for my current situation? Unfortunately,
I'm going through quite a distressing process. Not only am I dealing with
health issues, but I also bought a car recently, only to later find out it was
a stolen vehicle with…
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Virgin media Digging up roads & pavements with no notice
Hi, quick question please. Virgin Media (or rather their contractors) have closed the road outside my house while they are digging it up and laying cables of some sort. They are working from 7.20 am until 20:00. I DO understand that this is probably a good time to close roads, but they are working from very early until…
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Faulty carpet fitting
Pay weekly flooring installed my carpet after a couple of times cancelling. The installer came knowing there was a join but didn’t have the equipment to do it and said he’d come back next week (this is beginning of Jan) he has cancelled numerous times since (around 7 times, incl me not chasing for a month as I was sick of…
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Amazon Music App Fault
Hi, has anyone else had a problem with the Amazon Music App, it's coming up to 2 years since I reported it to Amazon. Since then, I have had numerous emails from them asking me to check and report on the app, taking screenshots etc and frankly I am now bored of it. I asked for my money back and listed every purchase I had…
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Total Fitness - Adding extra onto months notice
Hi, I've trawled through the archives to find something similar but haven't managed to come up with anything - apologies if it's something that's been raised before. In brief, I've had a contract with Total Fitness for a few years and decided to cancel (various and largely unimportant reasons). I gave written notice on the…
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Refund for a Duravit Bath
Hello, I would really appreciate some help and advice please. I am remodeling a bathroom in my home and I chose a lovely big Duravit bath to fit into it. Unfortunately, despite the fact it is a very large bathroom, my internal staircase is small and has very bad access and the bath simply will not get upstairs. The workmen…
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Who is liable for return costs for a non complete order?
I recently bought three bluray discs from Zavvi on a "3 for £30" promo. Only two of them were shipped to me, the other is out of stock. Since they could not complete the order (and the movie i wanted the most happened to be the one not sent to me) I have asked to cancel the sale. They have stated I should return back via…
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Phone went in for warranty repair and the repair center damaged the phone voiding the warranty
Spoke to google and they pointed me to EE as the warranty handler as bluetooth was not working but still within warranty. Google Pixel 6 pro handed into EE Store Device checked over by EE employee and was i was handed a repair receipt confirmation. On there it clearly states that the device is "General condition: Good: no…
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What are my rights when I receive a wrong item?
On March 13th 2024, I ordered online from a uk seller's website some clothes for my wife: a pair of trousers and some tops. Total cost ~£180, paid with credit card. The order arrived on the 18th, and we opened it on the 20th, to find the trousers (~£40) were the wrong colour and didn't match the tops. I sent an email to…
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LG Dishwasher water too cold
I have a 10 month old LG dishwasher that keeps displaying error code BE , ive phoned LG and did everything suggested but no joy , the LG engineer came out and said hed seen the issue before , its because the water is less than 5 degrees, the engineer s have reported this to lG who wont accept responsibility. So ive…
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Missold windows Anglian claiming breach of contract.
On 23 Sep 2023, I had an Anglian sales rep come to my house to give me a quote to replace the windows of my house. He arrived promptly in the morning and took roughly 8 hours to run through options and take some rough measurements for each window. My intention originally was to just get a quote to see how much it would…
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Rogue trade
Hi i need some advise here. I contracted a local tradesman to renovate my bathroom and agreed on a start date and finish date and price. Work started on the day but a lot delayed and has been delayed everyday since. I noticed quite a few things were being done poorly and when asked why the answer was this is how it’s done…
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Refused refund, where do I go next
I hope someone can support me with a tricky situation. I bought a luxury watch online from a very well established retailer. When it arrived the outer layer of manufacturer packaging was marked, a little torn and not for the same watch model as I ordered. I wanted everything to be pristine, this was a large purchase for…
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COURT WITNESS STATEMENTS
In the middle of going to the small claims court and I emailed my witness statement to the defendant's solicitor, it was due on the 23rd Feb before 4.pm, i sent it at 1.35pm. I received a receipted reply on her behalf as she was off that day, however she contacted me on the Monday to say the witness statements are not…
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Sold my car - dealer hasn't paid finance HELP
Hi I've sold my car through motorway.co.uk (absolutely useless by the way) the dealer collected the car on 24th February to date still has not cleared my outstanding finance. Dealer States that it has been paid on more than one occasion- yet the finance company have confirmed it hasn't. Dealer seems to have now stopped…
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Etihad
Hi Has anyone taken small claims action against Etihad Airlines., if so, which address did you serve papers to please.?
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Faulty Carpet Fitting
Hi, First time doing this, and purely looking for advise/assistance, so lets go with trying to explain everything. We signed a rental agreement with Pay Weekly Carpets back in March, and need to know where we stand with paying this agreement, when they originally fitted the carpet incorrectly in April, and we have been…
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Getting a refund. Escalation
I bought a printer cartridge from Brother on line store on 13 March 2024. However it became clear the issue wasn't the toner but the printer. So I needed to return the cartridge (£52) unopened, unused, in original packaging. According to the Brother website I was well within the time period and all I needed to do was…
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Legal rights to return faulty alternator under warranty without receipt, with bank statement
Full story: friend of mine offers to change my car's dead alternator; buys alternator from GSF car parts, replaces it, only for it to fail within the week. Goes back with receipt for FIRST alternator, they make him purchase a new alternator in-store (same brand, WAE...) before first one can be sent off for testing. First…