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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Haier Washing Machine 5 Year Warranty - No support from retailer or manufacturer
I purchased a Haier washing machine from Amazon December 2021 and immediately registered the 5 year parts and labour warranty. Fast forward to now and the device was making unusual noises and arranged a call out from a Haier engineer who informed that the device was faulty and needed to be replaced. The fault was that bad,…
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Argos double-charging (legal?)
My elderly parents recently placed an order with Argos online. It wasn't until they received their bank statement 16 days later that they realised they'd been double-charged. We've tried contacting Argos several times by phone and online chat but we're getting nowhere. It's now been a month since they were double-charged.…
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Double Glazing guarantee
We have a large double glazed unit in our lounge which has developed condensation between the glass which appears to be covered by the guarantee. However, the guarantee also appears to only provide for replacement of the unit and leaves responsibility for fitting to me. Given the size of the unit the cost of doing this…
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EE Refusing to honour agreed price
I switched to EE broadband and it appears their sales rep misquoted me. Although they agree it is their error they are refusing to honour the price quoted. All they are offering is a one of £50 credit (I will be £240 worse off by the end of the contract) or to release me from the contract which will end up costing me more…
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Taking British Gas to small claims court
We had a new boiler installation from British Gas that was incomplete and doesn't comply with current building regulations. No carbon monoxide monitor was fitted, no power flush was conducted and no magna filter was installed, the work wasn't completed in good time either. The boiler loses pressure every few days and some…
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Director of liquidated company is using the email mailing list for their new company
So I was signed up to the email newsletter of a company which became insolvent. The company was liquidated and the director has now set up a new and very similar company (almost identical name). The new company has just sent me a newsletter announcing their return, but I'm wondering if they are legally allowed to use my…
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Can't contact with the company I bought product from
Hello everyone, I wanted to share my recent experience with purchasing a Kugoo scooter directly from the manufacturer's website. After just two months of use, the battery malfunctioned. Concerned, I reached out to their customer service team via email multiple times, but unfortunately, I have not received any response from…
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Currys- Washing Machine- first one damaged an replacement not installed fully
Our new washing machine was found to be damaged after the new one had been removed. We had 3 days without a machine. The new one arrived and was installed but the men were unable to complete the task as they couldn't fit the door/ align hinges. They informed us that 'someone else' would have to do this...needless to say…
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Hotpoint
Has anyone had any issues with getting a refund from Hotpoint for faulty goods? It feels like they’re doing everything they can to not give me a refund and I don’t know where else to turn
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Muscles com subscription charge scam or just misleading?
Hi we had a call from our bank last week to say they had detected unusual activity on our account. It was a legit call but what we found really worried us. Turns out a company by the name of musclescom had been taking a monthly subscription charge (which looked like just a debit charge) for the last couple of months…
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McCarthy Stone Building Issues
Hi, I am currently in the process of a formal complaint with McCarthy Stone over a leak that has already been repaired twice, but is still not fixed. It is over 4 months since being reported to their Buildings Team again, and was raised as a formal complaint over a month ago. Has anyone else had a similar experience of…
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PCP terms & conditions -the legal stuuf
On a 36 month PCP the end day of the lease coinsides with the end of manufactures warranty and is the day the car is due a service ( 18000 or 12 months which ever is the soonest) the T& Cs say the car should be returned without dashboard lights deplayed. Am I legally bound to have the car serviced for a 3rd time…
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Lenovo Laptop from Curry's
I bought a Lenovo laptop from Curry's last year so that I could use it downstairs while fitting my kitchen. Viewing plans, guides etc. I have a desktop upstairs. I hardly used it but noticed that even when powered off correctly it was losing all battery charge within a week & showing the average screen time as 23hrs a day.…
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2 recalls on brand new car now towed away
I bought a brand new electric citroen in Feb from dealer few issues last 2 weeks then had rac out to fix on Thursday 2 hours later it went again and had to be towed away by Rac. Now found out there are 2 recalls on the car (1 is safety and the other software). What rights do I have if I don't want the car back? Took my…
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Sold my car privately - buyer threatening court
Hello All, I recently sold my 2012 car with 83k miles for just under £9k. I’ll cut to the issue now but go into further detail below. He’s now stating that my ad was fraudulent as it was listed in excellent condition but since driving home major faults have appeared that he claims I knew about. He sent me a long list as…
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Royal Mail have delivered my Parcel to the Wrong Address
On the 15/03/2024 at 7:47pm the Royal Mail delivered my parcel what I order to the wrong address I live in a 2nd Floor Flat in a block looking at the photo I knew that my parcel had been delivered outside the block I live in but to another block on the Cul de sac of the estate according to Royal Mail Map and the Photo…
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New car electrical failure
Morning all, We bought a brand new car in November last year from a main dealer, so approximately 4 months old. It has only done a few hundred miles. My wife was driving it on Sunday when it suffered a complete electrical failure. Power steering shut off, engine shut off and there was a horrible grinding noise from…
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Where do I stand?
I purchased a caravan on a butlins site a little over a year ago. I passed all money laundering checks, paid a considerable amount of money, signed contracts and had them witnessed by a member of butlins staff. I've kept all my payments, etc up to date. Now, ive received an email from the caravan park manager demanding…
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Get out of Yopa Contract
I've been in a dispute with Yopa to not pay the amount they say I owe them. I've been to Property Ombudsman and they got a £75 discount offere due to the poor service. I had an agent promise me a sale and many viewings and without going into long detailed evidence no of this happened, including lack of contact. I also…
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Meta Quest 3 Headset Warranty
Hi, I'm just after opinions to know if I am right on this or not. I bought a Meta Quest Headset from Amazon.co.uk in Jan this year (so 2 months back). It turned out to be faulty, so was swapped out by META for a "Refurb" unit. This unit also turned out faulty, and they have now dispatched another "Refurb" unit. On the…