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Royal mail signed for package
I sent a package first class signed for to a friend but postie didn't even knock door and just put it in letterbox. My friend was in and waiting. The tracking number says it was signed. Can prove it wasn't his signature. Is this legal? Can I claim compensation? Royal mail lost the original parcel sent by standard mail so…
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Item missing from Amazon Order
A few days ago I ordered a watch costing £255 from Amazon. It was sold by the manufacturer and fulfilled by Amazon. It was delivered the next day and because it was a relatively high value item I had to give the delivery driver a passcode. I opened it immediately on receipt and the watch was missing from inside the product…
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Company claims item missing from return - what are my rights?
Hello all, In short, a company are claiming that an item was missing from a returns parcel. What are my rights? Long version… The week before last, my mobility scooter broke. I ordered a new motor from the manufacturer to attempt a home fix. The motor was delivered on 16/11. The fix didn’t work so I arranged with the…
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Royal Mail
Looking for some help and advice, I ordered a ipad from Very it was reported as delivered by roil mail signed for on the 4th November i was in work at the time, The picture left by royal mail was just a street not my door and there was no parcel in the picture. The signature was just a line not a signature, I checked with…
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Van on contract hire and faults
I leased a brand new Vauxhall Movano van in October 2021 to work as a courier. The van was fine until approx 20k miles and the anti pollution light came on. Took to franchise dealer and they changed a part. For the next year and a half I have had the van back to the garage 7 times for the same anti pollution light albeit…
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App for Dashcam taken off App Store
Hello, I bought a Halfords-branded dashcam (from Halfords online store) just under 18 months ago. It worked reasonably well for a while despite the app being a bit buggy. I recently went to open the app in order to download some footage to discover I could no longer use said app because it had been removed from the App…
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Currys False Advertising
I recently made two purchases online with Currys. My main motivation was the fact it had been advertised as 'available to collect in store' that day. Its now three days later and when checking in store they don't have it and can't say when they will get it in. I suspect they have been leaving up the collect in store…
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META Fraud
I have a small business that occasionally advertises on META (facebook and Instagram) A scammer set up a fake page under my business and created an ad that took nearly £500 from my bank account. I reported straight away to META. They told me that as my card was used without my authorisation I would be refunded . They…
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Company has broken ‘final response’ agreement.
Hi, wondering if someone here can help. i have had a complaint in play recently with a company, they have issued a final response with an agreement term, that they would reimburse me a amount on a particular time and day. they have now broken this agreement on two occasions, and have not paid me when they said so. do I now…
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Clutch repair problem
Hi All, My car had a clutch change. It began to slip almost straightaway. Took it back he did an adjustment, it improved. But soon went back to slipping. I messaged the garage a number of times and all messages were ignored over a couple of months. I then sent a much firmer email mentioning legal obligations etc and he…
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Tesco’s complaints
If you need to complain to Tesco’s customer support about faulty products don’t bother with emails as it is not monitored. Don’t bother with ringing either just send them a msg on WhatsApp, you may get a bot at first then connected to a real person. They will ask you a few details eg product bar code, etc. I sent a picture…
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Mc delivery
Not sure of I am the only one ,but I ordered food from mc delivery and the driver didn't even come to my address. I tried to call but he cut me off everytime. I called uber and they said they can't do anything about iit.i messaged the driver to let him know I was outside waiting but had no response. McDonald's just say to…
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Deposit Refund
Hi All Can someone please advise next steps i should take that can help me get my large deposit back I spoke to Trading Standards who advised i am entitled to get it back as the company had broke the contract, they sent me a link to fill out a letter to send to them. Letter sent via email 09-11-23 (late), i informed them…
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Timex refund
I bought a Timex watch online in March, but it broke within 3 months. I contacted Timex who sent a prepaid label for me to return it so they could decide if it was faulty. Over a month later, they admitted it was faulty and asked me to choose a replacement watch. All similar watches have been out of stock constantly. I…
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Damaged Luggage - Quick question
Hi My daughter had her suitcase damaged on the return from holiday. Flying into Stansted there's no one to report on site to and you have to fill out an online form, which she did with photos. They have agreed to replace the case, but are saying they do not pay out cash for her to replace but will provide her with a…
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Parcel delivered to wrong address, 10 miles away.
I ordered a camera lens from a company and put my home address down as the delivery address required. On the day before it was due for delivery I received notification it was being delivered to supermarket delivery point, about 10 miles from my home. The delivery company said I had changed the address, when I had not. I…
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Lenovo PC dead after 15 months- advice
In August 2022 I bought a Lenovo PC from Very. I use the PC on average once a week, I don’t work from home and only use it for hobbies, emails etc. Fast forward to November 2023, I was using it and it just went ‘ping’ (like the sound a bulb makes when it blows) and turned off. Now that’s it, kaput. We’ve tried changing the…
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Wowcher Refund
Looking for advice of whom I should contact please in relation to not being able to get a refund. I purchased a rattan garden furniture love bed sofa set from Wowcher, on 06th April 2020. The Wowcher was redeemed with the Merchant, and delivery date was updated to show that the product would be delivered on or by…
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Comhensation claim from Jet2
Hi, I have a claim in with Jet2 for expenses including duty free that was that taken off us as we had to enter the country due to a delay. I had food, internet and duty free with a total of about £150. They have agreed to pay if i can provide the original receipts. The problem is I don't have have them, the duty free one…
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Marston Recovery making threats. Who are they!?
Hi, Im a landlord, and have a new tenant thats moved in last week. Yesterday she came over to see me extremely concerned and upset, she opened the mailbox and saw the below letter: A few comments: - Because this was the first time she opened the mailbox, we're not sure when this letter was actually delivered! Its not…