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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Restocking Fee Charged by Installer for Cancelled Air Conditioner Installation
I'm seeking some advice regarding a situation I've encountered with an installer regarding the cancellation of air conditioner installation services. I recently placed an order for the installation of air conditioners in my home and paid 50% deposit upfront. However, I have since discovered that I need approval from the…
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Right to reject approved used car from main dealer
Hello Everyone, I'm seeking advice regarding my rights to reject a vehicle I purchased. I bought an approved used car from a well-regarded dealer in the South of England. At the time of purchase, I noticed several defects and promptly informed the dealership. These included an engine rattle, issues with the battery not…
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Consumer rights delays to building materials
I ordered wooden cladding in February this year. The estimated time for delivery was 6-8 weeks. Having waited 10 weeks for delivery, my most recent conversation with them I was told to expect at least another 8 weeks, due to supplier delays. What are my consumer rights here? I've been told that a) they consider the…
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Booking/Admin fee refund?
I recently bought tickets to a concert. That concert was then cancelled. So my refund is being processed. However the refund is not for the full amount, they dont seem to be willing to refund the "admin" fee. This seems really wrong to me. Is this right?
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MusicMagpie not paid
Hi all i sold some media to MM they emailed me on the 12/04/24 telling me they received it and I will be paid the next working day (which I assumed would be Monday 15/04/24) when I check my account it still says we have received your items once checked payment will be processed i sent an email on the 15/04/24 to MM and…
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Moneyclaim
Currently I have a case outstanding as the claimant. I paid an initial £455 and followed instructions. The defendant refused to go to mediation, the case now escalated to small claims I now need to pay a further £300+ why is this I’ve had little for my initial £455 are these refundable if I win?
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Goldsmiths lost my watch
Help! Goldsmiths sent away my (rather expensive) watch for a service and have lost it. It was a present and holds sentimental value. The brand no longer do that watch and the nearest ‘like for like’ is triple the price. Where do I stand?
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Kitchen Knives 25yr Guarantee
Bought a set of good Richardson Sheffield knives which came with 25 yr guarantee dropped one of the knives today on a tile floor and the tip of it snapped/broke off, will it be covered or would that be classed as outside of the t&c
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Broken dishwasher 9 months old
Hi I purchased a dishwasher from currys August 23 and its had numerous intermittent faults then it developed a major fault 4 weeks ago so booked in with a engineer because its under warranty. Took the day off work and the company rang me an hour after engineer was supposed to be arriving and said he was sick and…
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Ill father paying for EE phone contracts not in use
My father is seriously ill, and has dementia, and is sadly now in palliative care. I've discovered he's paying two monthly phone contracts with EE - for a phone he doesn't have and I think hasn't had for years. What are his rights in this situation? Am I able to ask EE for a refund? It feels like they should know these…
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Ticketmaster refund
I bought a ticket for Eagles/Steely Dan in Manchester but Ticketmaster are refusing to refund after Steely Dan cancelled. I bought the ticket through the Steely Dan website which eventually lead me to Ticketmaster. Ticketmaster are saying that they are not going to refund because Steely Dan were the support. I complained…
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Four year old Volvo leaking
My 4.5 year old Volvo has developed water ingress from the sunroof. The dealership are repairing the failed seal. Should I really have to pay the full cost of the replacement? I did not expect a top of the range XC60 to develop such a fault so soon in its life! Many thanks for any advice on this.
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Rights to refund on undelivered items
On Saturday I went online and bought a watch from H Samuel. I purchased the watch with the express delivery option and was told I should expect delivery on Wednesday (regular delivery was following Saturday). We got to Wednesday and nothing. Not a word from the retailer. The website still my item is being packed and made…
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Claim under the consumer rights act
I’m looking for some advice in relation to a claim I’ve made under the Consumer Rights Act 2015 in relation to a fridge freezer. I bought a fridge freezer in January 2020, cost of £849. A fault became apparent in 2023 and in March 2024 it had deteriorated to the extent it was not possible to use it as intended.…
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Faulty Dyson Airwrap
Help !!!! I'm at my wits end so have resorted to asking on here to see if anyone can help me with this ongoing saga. :s I purchased the Dyson Airwrap on 3/11/22 for £480 from QVC which had a 1 years warranty. I have barely used it and recently it started to cut out when being used. I resorted to trouble shooting as…
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Car has been written off - what are my rights regarding valuation and Coparts?
My car has been written off in a non-fault accident. The Insurer (Ticker) is refusing to offer a value until the car is taken away by Coparts. My understanding is that I don't have to release the car until a valuation is agreed, but the claims handler isn't having any of it. What are my rights, please? I don't trust…
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14 days cooling off electric rewire
Hi all On Wednesday I signed terms and conditions contract with a electrical company to rewire my property. They had no agreed a specific date to start exactly other than in 2 weeks roughly. I paid them 50% already for the quote. Due to certain reasons I won't go into I had to cancel this job yesterday (thursday) no work…
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Argos Home Delivery
On 23
January 2024 I ordered online an Apple Watch to be delivered to my home address
as a Valentines gift to my husband. The parcel was delivered by Yodel and I sent Argos POD’s. I paid for the watch using my Argos card. As it was a
Valentines gift I didn’t open the box until a week later and found not an Apple
Watch…
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Damaged shower screen - time elapsed query
Hi all, I bought a glass shower screen from an online retailer in early January, as part of a larger order to refurbish our bathroom. Paid on my credit card and have since paid off the balance. I inspected the delivered boxes, and confirmed that they were undamaged, but did not unseal and go through everything…
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Contract phone not delivered - what are my rights?
Hi MSE Forum Hope you are all well!! Got a weird one that I am hoping you can support with. Long winded and weird one. On Wednesday this week I ordered an expensive phone. There was a short delay for delivery so it was not forecast to arrive until the 12th of April next week. This date was fine as I was working in the…