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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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New TV - safest place to purchase
About to buy our first new TV for a few years and we’re out of London now so ‘local’ retailers are limited. I’ve narrowed down to a couple of ‘full price’ models but also looking at clearance stock. If I go for the ‘full price’ option I can get from Richer Sounds (6yrs warranty), John Lewis (5yrs warranty) or Samsung…
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FPN for Littering Offence
Hello, I am looking for advice regarding a letter I received from Newham Council regarding a littering offence. On the 28th March 2023, I received a letter from the Waste Enforcement Team for Newham Council quoting the Police and Criminal Evidence Act 1984 – Interview under Caution under the Environmental Protection 1990…
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Overstock duplicate order refund
The short version is that I placed a triplicate order on Overstock for an item that costs £500 with shipping and duty because their website was playing up and they refused to stop the second and third shipments and are now telling me I'll have to pay the original and return shipping. I'm now wondering whether to refuse…
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Vehicle distance sale rule
After some advice, please. Purchased a vehicle from a dealer on 30/03/2024, the vehicle was listed on Auto Trader and their website. Agreed a deal with my part exchange and to have the vehicle delivered all via email - deposit paid over the phone balance to be paid on delivery. The vehicle in question has a rattle coming…
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Section 75 - advice needed for house build
Hello MoneySavingExperts! I am currently deep in a very fortunate and very stressful project to self build a new family home. Before you ask, the answers to all of your grand design bingo questions are "yes". My wife is pregnant. The build has been delayed until after baby is due. We have fallen out with one contractor.…
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What’s my chances?
Our hoover washing machine was purchased eighteen months ago from curry’s, unfortunately it’s starting to leak and making a loud rattling noise. Do we have any repair rights either with curry’s or hoover. Unlike me I don’t think I activated the 10 year guarantee. I did phone an independent repair guy and he informed me…
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Contract phone not delivered - what are my rights?
Hi MSE Forum Hope you are all well!! Got a weird one that I am hoping you can support with. Long winded and weird one. On Wednesday this week I ordered an expensive phone. There was a short delay for delivery so it was not forecast to arrive until the 12th of April next week. This date was fine as I was working in the…
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Constant problems with Dacia Duster bought from new
We have had our car from new for 3 and a half years. It has done 22,000 miles and after a recent diagnostics test due to the warning lights coming on we have been informed it needs a new engine. We have a full service history with the dealership we bought it with cash from. Additionally last September we had to have the…
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Unexpected extra charge for hotel breakfast on booking.com
We used booking.com to book a hotel for 4 (2 adults, 2 children) with breakfast. Booking.com sent us an order confirmation which said there was about 6 euros city tax to pay at the hotel but didn't show any other charges. On arrival the hotel said it only included 2 breakfasts, and we had to pay for 2 children's breakfasts…
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B&Q Damaged Goods
I received a delivery of flat packed bedroom units from B&Q about 6 weeks ago. On opening the boxes several parts of the units had damages. It was obvious that the damage was caused during manufacture not during transport. I contacted B&Q the same day & sent them pictures of the damages. Despite several emails & several…
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chair different to expected
someone i know bought a recliner chair from a shop that didnt have one to try out but had the sofa to check for comfort but when the recliner was delivered it was uncomfortable with wooden slats, is there any comeback for a refund?
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Expensive Jacket from Outlet Store - Faulty
Hello All, Would like to engage on your expert views. I purchased a jacket from an outlet 2 weeks ago, however I have discovered the threading coming loose at the cuffs and on one cuff the lining has now come loose so there is a hole. The T+Cs for the outlet purchase is only exchanges or credit notes for returns within 20…
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Music Magpie - unfortunately, this order has been confirmed as fraud
Evening all, I am after some advice please. I sold my wife's Samsung Galaxy S20 5G to Music Magpie but they are refusing to pay me now. I sent the phone off and used the QR code they provided, a week passed and I heard nothing so I chased. They come back to say they have not received the item and to provide the tracking…
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Scam help
I’ve been really stupid and feel,like an idiot. A friend was buy concert tickets from someone on Facebook. She showed screenshots to my friend of the tickets and said the transfer would be done through ticketmaster. The person was selling 4 tickets. My friend wanted 2 and I said I’d have the other 2. I sent my friend £310…
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Taking Ltd Company to court
Currently in the process of taking a Ltd. company to court The company currently has over 20 vehicles for sale with an average value of £10,000Can they close the company and transfer the vehicles to a new company, can anything be done to prevent this. I currently have the company monitored va Companies House for any change…
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Consumer rights - trying to return a rug
Hi, We bought a large rug from an online seller recently but the colours were stronger than the pictures showed and it didn't fit our room. There was a promise that we could return the rug if it wasn't suitable so we started the process. The rug cost just under £500 and they provided a label for the return that would…
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Does anyone have an e-mail address for Asda Customer Service please?
Hi, I am wondering if anyone has an e-mail address for Asda customer services please? I have a complaint, following the refusal of a refund, and really don't see why I should have to call them - I'd like to put in writing and send photo's (which their refund system didn't allow me to do). I found an e-mail and messaged…
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Refund or replacement
I have a branded nailgun which is 11 months old purchased from.Amazon , yesterday it decided to fail it apparently has a 3 year warrenty .However, when another tool failed after only a few months I was offered a full refund. The problem I had was because the power tool is part of a specific set 1 battery fits all I have to…
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Mum's receiving somebody else's mail - possible identity fraud
My elderly mother has started receiving letters addressed to somebody else - "Mr Smith". She has never heard of Mr Smith and has lived in her house for over 25 years - nothing has ever come for him prior to six months ago. There have been three letters from Barclaycard complaining about missed payments on his (substantial)…
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Faulty Car Purchased Feb 2022, What Are My Rights?
I purchased a Ford Kugu from a Ford Dealership last February. In June (4 months after purchase), the engine warning light came on, and I could not drive the car. I took the car back to the dealership where I purchased the vehicle, and they said there was a misfire in a couple of cylinders, put it down to a wiring fault,…