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Smart meter data update frequency
I had a smart meter installed 10 days ago (Octopus) and everything has been working OK, until today. All lights (WAN, MESH, HAN, GAS etc) are flashing every five seconds, so it looks like the comms hub is working as it should. However, if I go into the Loop Home app, it says the last update was 09:00 today. Weirder still,…
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Edf billing frequency change
Hi I got an email stating about my bill and if had taken money out of my energy account. I was on a tarrif that takes the money every 6 months which I have accrued over that time. I was recently billed in September so I was shocked to see this bill come in. I checked my emails but nothing to say about monthly bills or any…
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Great British Insulation scheme
Hi All I applied about 2 months via British Gas as my house 1960s has no cavity wall insulation and minimal loft insulation Only issue is my house has no EPC rating , so not sure if it will need one before going ahead ? Company called Dyson Energy Services have contacted me and I need to get back to them as missed their…
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Potential discount for prepayment meter customers
"Households face paying extra on energy bills to cover customers' bad debts under plans by the industry regulator... Under the proposals, households using prepayment meters would not be charged the extra sum, which works out at £1.33 per month. These consumers pay as they go, meaning they cannot build up debt in the same…
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British Gas fix WARNING!
Hi, I've had an offer from BG to fix my electric before the price rise in Jan. Martin said 1% above "what I pay now" is worth thinking about so I had a look at the BG offer and got a quote. The results of the quote for my address (I was logged in) were: This is the tariff you currently have with us. SC 49.966p/day Elec…
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EDF Essentials changes to fixes today (16 Dec 23) ... 31 Jan 25 and 31 Jan 27
16th December 2023 - slight reduction in Eastern E7 fix offers The EDF online dashboard is today showing a change to the 31 January 2025 and 31 January 2027 fixes. 31 Jan 25 day rate 35.54p night rate 15.99p SC 44.01p 31 Jan 27 day rate 35.70p night rate 16.06p SC 44.01p Notes: This is the first time I've seen a difference…
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First time buyer, no previous energy usage. Where can I get comparisons without previous usage info?
Hi, my daughter has just bought her first flat. It has storage heaters and the previous owner was on the Simpler economy 7 tariff with Ovo Energy. She has no previous energy usage to input and I’m finding it difficult to find a way of comparing tariffs without it. It’s a 1 bed flat, she’ll be out most of each day. Is there…
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E.on Next Smart Prepayment meters
My son’s gas and electricity are both supplied by E.on Next through standard prepayment meters and he has an online login with 2 separate accounts. We have contacted E.on on numerous occasions to try to arrange for smart prepayment meters to be fitted but all with no success. We were originally told that this would be…
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Complex Meter - RTS shutdown
Hi I have what is classified as a complex meter set up originally designed by Scottish power for homes off the gas grid. I have 2 MPANs - 2 separate electricity supplies. 1 is 24x7, the other is off-peak to supply boiler only. My electric heating system is designed to only work with this set up. I.e it requires 2 power…
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National Grid incoming supply house fuse upgrade questions
Hi All With a view that in the future we may be looking at getting an EV. What are peoples experiences with the process of and the ins & outs of getting an incoming supply fuse upgrade? Although we're fortunate in being able to live in a fairly low usage household, our existing supply fuse is only 60A. I'm expecting that…
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So Energy - Broken Company?
I've had some horrendous experiences with So Energy for the last few years , although previous years were okay. I'll summarise my experience. 1. Aug'22 - Installed gas and electric smart meters with an IHD device. Everything seemed to be working okay. 2. They were unable to produce any monthly bills for 10 months while…
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Good energy problems
Hi, we have been contacted by Good Energy saying we must repay FIT payment back for last 3 years. £1300. We moved in to home Dec 2020 and solar panels were included in house sale. Previous owners had bought themselves out of their greendeal contract and owned them. We have provided proof of ownership to Good Energy again…
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No bills for energy since Symbio went bust
Anyone else got no bills since Symbio went? From my records they went bust October 2021 and I have lots of emails from Eon Next and nothing since.
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Eon Smart Meters
I had new Smart Gas and Electricity Meter fitted by Eon on the 4th March 2022. The engineer could not get the smart gas meter to work and it is still not working to this day. I have been back in touch with Eon many times to get resolved. This time they are asking for a photo of the defective meter (which I have done twice)…
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EOn Next - renewable electricity change ?
Just reread my Jan price change summary letter from EOn Next - and noticed the PS - which says from 1 Feb 2024 - "Next Flex, will no longer come with 100% renewable electricity as standard". It tells you to go to a "terms" webpage - which says there was a new renewables clause added from Nov - but the download button…
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octopus bill
hi all, as i'm new with octopus i'm still learning there system ive done my readings and payment (dd) on the 1st cpl of days later bill issued everything is fine then a cpl of days ago i noticed my balance had been re updated with a new update from the bill and dd cleared, now another new bill has been issued with a new…
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Not hitting the amount specified on cap - most articles aimed at cap-only considerations
Hi all I spent a total of £1391 this year on gas and electricity. About 500 below the cap and 600 below next year's, despite estimates decreasing for next year. Most articles on MSE are centred around the gap. My problem is , I want to get cheaper gas and electric but all the articles are around the cap, which isn't…
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Difficulty Retrieving a Payment
Hi All, We were with Budget energy but left them in January of this year. In October my partner went to make a top-up on our meter and inadvertently used the old Budget card (£20 payment). They realsised their error after completing the top-up but did not think it would go through as we are not with Budget. However, the…
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EDF 91% price hike
I switched to EDF in November 2023 to get their 8.57p off peak rate on their economy 7 tariff. From January 1 2024 this will increase to 16.67p - that's a 91% increase! Over the last couple of years I've invested in a home energy storage system and storage heaters to help reduce my reliance on gas and reduce emissions. The…
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Edf beat the peak again tmrw
Did the peak tonight then got another email for tmrw half five to half 6 this time.