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Warranty Postage Costs
In 2013, I purchased a camera accessory from the eBay outlet of a Chinese company called Yongnuo. The second time I used it, the item failed. It was within warranty so I emailed the retailer ...no reply. I sent several emails to their European office ...no reply. I contacted their main office in China & they advised…
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wrong goods despatched
Hi I ordered a vanity unit and sink which was delivered however on checking the 2 boxes that came I have found out they are both sinks - so no actual unit. Unfortunately it was delivered just over a month ago. I have phoned the company who said they will get back to me but as yet no call back and from the tone of the call…
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Freedom of Information/Data Protection Act
Hi everyone, I am just wondering if you could advise me of my next steps. A company that - as far as I am concerned - owes me money, is 'fobbing me off' constantly. I keep asking them to investigate, and keep getting told 'we are investigating' but nothing is ever done. Subsequently, I asked under the Freedom of…
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Small claims court help
can someone help please me and my spouse split up after 5-6 years together when we met she had credit cards i think it was 2 but not sure i am sure she liked using them but me personally i don't use them it can all get a bit much very fast. anyway over the years my ex kept saying she would cut them up but never did and as…
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Junior Rugby league Kit issues
Hi I won't beat about the bush and just give you the facts required. I have ordered 12 junior rugby kits in the shop these were paid for £300 cash + £304 on debit card paid on 7th Feb. These were promised within 3 weeks of paying. However since I have paid in full they have started asking questions about the kit and the…
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Internet payment
1st post please go easy. I applied for a fishing rod licence on line, at a website which looked official. Unfortunately I did not have a close look at the site. To my dismay I paid for a rod licence only to discover that £20 of the £47 fee was a administrative charge. As soon as I realised this I tried to contact the…
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Do I need a Solicitor For Non-Receipt of Goods?
Hi there We have paid for 5 doors on a debit card (silly I know but I had used the company previously, last year, and received the doors promptly so had no reason not to trust them. After 11 weeks we have still not received the doors and although I have been made numerous promises, I have now been trying to contact them…
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DSR's dont apply ?
Seems a bid dodgy to me, Expansys B grade items state on all there B grade items ... http://www.expansys.com/b-stock-globalsat-tr-206-talkie-tracker-256684/ http://www.expansys.com/b-stock-synology-dx213-diskstation-2-bay-nas-drive-3-5-256685/
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Wedding contract nightmare! Really stressed out, HELP!!
Hello everyone, Thanks in advance for taking the time to read this and hopefully experts can shed some light on where I stand with regards to my wedding venue contract! I’m having issues with my Wedding Venue and am totally lost and don’t know where I stand. We signed a contract for our wedding venue back in July 2013 and…
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faulty automatic watch
I need some advice. I purchased a rotary automatic watch in November 2013 from earnest Jones. However over Christmas it developed a fault where it would randomly stop and start even when fully wound. I went back to the store and they returned it to rotary where it had a full service but as it had to go back to Switzerland…
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Help... John Lewis and Indesit
Hi mses,,, I ordered a cooker from John lewis and it duly was delivered, however once it was connected we found that it was not the correct model (they looked the same). After speaking to John lewis they tell me that indesit have delivered the wrong appliance (really), and that the appliance that was on the website is no…
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Sales of goods act - dvd
Hey all, i'm just wondering if someone can shed light on these two things (buying online); 1. Buy sealed box set, watch half of them over a period of 5 months and notice that the later discs have scratches. Entitled to full refund, repair, replace? 2. Buy new game, don't check the condition (ie seal) upon receipt and only…
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CEX's red tape with faulty goods
I've done a quick search and was unable to find another thread. In a nutshell, I bought a used mobile phone from CEX on Friday and found it to be defective on Saturday morning. Attempted to return it today, 17/2 and the rude and unhelpful staff say that they have to "test it first", I invited them to just look at it as one…
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Casio watch - strap broken no replacement
Hi I'm after a bit of advice. A couple of years ago I bought a casio watch with a 'built in' plastic strap. As I expected that strap has now broken. No problem you would think, just replace it. Unfortunately the fitting is not standard. However you would think Casio would be able to provide a replacement. They can't. I…
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SCS furniture scam
Went to SCS as it had a nice looking Tamla settee for on display at £799. However, on show was the 3 seater power recliner at £1399 (price showing £799) So of course, you try out the recliner and it's great. The assistant doesn't tell you that's not the one your getting until I asked. "Oh, errmm, no, if you want the power…
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Problems returning items to Ralph Lauren
I ordered some items from Ralph Lauren on the 17th January 2014 (in the sale plus with MSE blagged reduction code), which I received on the 28th January. A couple of the items were not suitable, so I emailed customer assistance as there was no returns label which the returns policy said there would be. I heard nothing…
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Excuse to return wrong size mattress?
I bought a mattress for my bed (sized "king") from an online retailer, but turns out that it's 10 cm too small. * UK king size = 150 x 200 cm <- the mattress * Continental king size = 160 x 200 cm <- my bed It's unused, and I checked their returns policy, but it costs £60 to return with their own courier (about 200 miles…
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Faulty microwave.... but no box or receipt
Hi everyone, I bought a microwave from Asda (in store) on 28/12/13 and it has stopped working. As I threw away the box and have lost the receipt, I had given up hope - but understand that the box/receipt would not be needed under the Sales of Goods Act perhaps? If anyone can advise, I'd be really grateful. Thanks.
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Mail Order Co. refusing to accept return of faulty X-Box
My son's partner purchased X-Box as a gift for my grandson from mail order company in October but it was found to be faulty when powered up on Xmas Day. Mail Order company says that because item was not reported/returned within their terms (28 days), the X-Box must be sent for repair and gave a location in Czech Republic…
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Hairdresser rights question
Hi there Just wondering what my rights, if any, in the following situation: Had a hair colour, cut and blow dry. During the drying my eyes were closed due to the hair blowing around. It was a shock to get a hit on the top of my head and the hairdryer in my face. I accept the drop of the hairdryer was an accident, however…