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Significant Wizz Air Alteration - advice on re-routing on alternative airline
Hi all, My girlfriend and I had flights book with Wizz from Gatwick to Catania (Sicily) on the Sunday 31st March - Sunday 7th April. Wizz notified us that the schedule had changed to departing late on Wednesday 3rd April, returning early Saturday 6th April, basically turning our 1 week holiday into 2 full days! Our hotel,…
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Jet2 claim rejected
Hi everyone, I’m interested in any advice please. We’ve had a claim rejected by Jet2 and I am considering appointing no win no fee support. They’ve confirmed that they are still willing to take it on, which tells me I’m probably entitled. The key facts are: - Our flight from Lanzarote to Manchester was delayed by 3hrs and…
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BA flight cancelled less than 24 hours but compensation denied
Hi all I had a BA flight booked on Friday departing 1255 to Vienna. I received a message the night before around 1900 saying my flight had been cancelled and offered to book me on the next flight departing 1525. I accepted this and after doing some research, saw I should be entitled to some compensation for the cancelled…
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Flight cancelled 5hrs before departure - Ryanair saying it was more than 14 days?
Hi everyone, I would like to lodge a compensation claim with Ryanair after our flight from Krakow to Leeds Bradford Airport was cancelled on the morning of departure. We received notice of the cancellation by email as we were preparing to check out from our hotel. Everyone on the same flight must have found out at the same…
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Missed connection D2 v BA
Booked Man-LHR with 5 hr layover and onward flight LHR-StLucia a few months after booking D2 provided new flight times. Now we only had 1 hr to make the connection at a different terminal at LHR. Destination 2 assured us it was enough time when we phoned. first flight was delayed, missed our connecting flight. BA gave us…
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Flight delay and cancellation compensation, BA ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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BA expenses repayment
Hi All Back on late Nov we had a flight with a connection at LHR with BA. There was a delay with take off due to weather issues at LHR and then a passenger had to get off due to their disabled son having isssues, which increased the delay further as they had to take out all the luggage. We missed our connecting flight and…
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Refused Flight Delay Compensation
We put in a flight delay claim after our flight with BA from Miami direct to LHR was cancelled. BA provided us with overnight accommodation and some food that evening of the cancelled flight but nothing more the following day. We had to pay for our own breakfast and lunch that following day, which wasn't cheap even though…
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No compensation?
We were awake at 5am to catch a 10.00 flight, and found an email saying that the flight was cancelled because of ATC reasons, but we had been booked onto the next flight at 11.15. Flight is from London to a European destination. Assuming that the 11.15 flight takes off roughly on time, I think we are not due any…
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Easyjet refusing compensation after 14 hour delay in arrival
My wife & daughter were on an evening Easyjet flight from Madeira to Manchester that was diverted to Santiago in Spain due to a man being unwell who then died. They spent about 2 hours on the aircraft while the man lay dead in the aisle waiting for medical people and then forensic police to check him over. Finally he was…
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BA refused boarding and now refuse compensation
We were due to travel to London Heathrow then onto Venice from Manchester on the 25/08/23. When we arrived at the airport the flight was delayed by 3 hours. As the delay extended we realised we would miss our connection (With BA booked as package with cruise), BA must have noticed this also as when we finally got to the…
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Final destination
KLM cancelled my return flight to Bristol and were unable to offer an alternative flight until the day after I was due to fly. I accepted an alternative flight to Birmingham, which arrived in Birmingham 30 mins later than my original flight was planned for Bristol. I had to arrange collection from Birmingham and transport…
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Flight delay and cancellation compensation, Tui/Thomson ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Travel agent has issued us county court case over refunded flights
Hi my elderly parents booked flights to India via a London based Travel agent in early 2020 flying with Gulf Air to India. The cost of the return flights was £890 in total. Then covid happened and the airline subsequently cancelled their return flight due for April 2020. The airline rescheduled twice more in May and June…
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Proving our delayed Lufthansa flight (LH1163) was their fault?
Short version: we were told via the flight crew announcement
that the 3+ hour delay was due to insufficient staff. I logged a flight delay
claim but Lufthansa customer services are telling me it was due to ‘adverse
weather’ and twice rejected my claim. Longer version: My family and I were returning from Portugal on Tuesday…
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Lufthansa Flight Delayed
We experienced a delay of over 5 hours on our Lufthansa flight for four people from Frankfurt to Punta Cana on August 16th, 23. If you are looking to obtain compensation from Lufthansa, it may not be worth your time. Typically, after a 6-month delay, they will respond with a standard message stating they will not pay due…
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Flight Cancellation Compensation - ADR Reply 'in 1-week' but it has been 5 months
Details: * First flight Manchester - Lisbon direct: 1st June 10:45AM, due to arrive 1st June 13:40pm (£306.90) * 15th May - Informed flight was cancelled - offered full refund, or change flights for free -> On 30th May received conifrmation of new flights: (Indirect) - MAN - Geneva 2nd June at 11:00am, arriving Geneva…
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Airline Agreed but not yet paid compensation - Corendon Airlines
Back in September Corendon Airline agreed to pay compensation for delayed flights from July. They said it would be paid into my bank within 6-8 weeks. It is now 4 months and still nothing. They are ignoring all my emails & when I called they gave me a separate email address to use and they came back to me to say they…
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Jet2 Catania problems
This discussion was created from comments split from: Flight delay compensation successes.
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Wizz air - signficant flight alteration
Hello, hoping some holiday expert who've been in a similar situation can help. I booked some flights for an Xmas present paired with a hotel. A day before Xmas wizz air changed the flights entirely- from a 3 day break - departing from UK airport to Budapest (originally) to a same day flight FROM Budapest to a UK airport.…