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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Can I ask for refund of college course fee over an undisclosed requirement?
I've signed up for a part time art course in a local college. I've just had an email letting me know materials to bring to the first class and with a 'health and safety sheet' attached. When I read the sheet, it was a page of Covid era rules, about social distancing and hand sanitising. The problem is that it is…
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Timpsons watch battery replacement became £225 repair bill
My 'money saving' trip to Timpsons to replace a battery in the Uppingham (Rutland) branch four years ago ended up in disaster. The watch worked perfectly well until the battery died, but the shop attendant told me the crown was broken. It was sent away and a few weeks and £225 later it was fixed. I have since then and by…
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Carpet supplied didn't fit
Recently bought carpet for my stairs and landing. The company sent someone out to 'double check' my measurements. He said they were spot on. Fast forward to today ..the fitter tells me the landing section isn't wide enough by about 10-15cms (where it should go into a recessed doorway). He's going to seam a piece in but I'm…
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Retailer and manufacturer not honouring 5 year parts and labour guarantee on appliance
I purchased a Montpellier fridge which was delivered in August 2020. The fridge was sold with a 5 year parts and labour guarantee. After just over 3.5 years of use, the fridge has stopped working. I contacted the manufacturer to come check. They sent an engineer who assessed and due to a gas leak for unknown/non-obvious…
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Mis-sold TV by local 'engineer' scam
Hi, I just need some advice. I realise we've been scammed, but I'm now wondering what our options are.Our Samsung TV is 8 years old and is fine unless we want to watch a DVD on it, or use a Sky puck; then the screen has a funny fit and we can only see a quarter of it and in massive font. Husband was convinced it could be…
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Dashcam fitting
My wife had a dashcam fitted but had to go back because it interfered with the computer on her car. They rewired it and then she realised the camera wasn't working. She went back and had it done again. This time it worked but the parking mode wouldn't work while the engine was off. The parking mode was the main reason for…
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Mis-sold Car
Hi, I bought a used car from a large well knows company,on 5th April, took it for a service on the 17th April,was advised by the garage that the car was not fit for purpose and a main problem with the car was the head gasket had failed. Was told not to drive the car as would cause more damage. I immediately contacted the…
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store receipts
Hi just a question about store receipts,I went into newlook to buy an item,I went to till the customer advisor told me that they have gone paperless,I was shocked as I didn't think store could do this and had to give you a paper one if you ask, have I got a right to ask for paper one???? Also when I went to pay fir item by…
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I'm about to win a Money Claim Online case. What are my next options?
Based in England (north). I have no legal representation. This claim is from myself in my personal name against a limited company (let's call it "XYZ LTD") 1) I entered into a contract with an interior designer for a design of a house that I was about to purchase. The price agreed was £5,000 + VAT. In her own terms and…
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Online retailer refusing a return. Who is right?
I am a disabled pensioner. I bought a new bed base from a large and busy online bed shop 300 miles away and paid by c/c. Their couriers delivered it and although I told them not to remove the packaging (in the unlikely case I had to return it) they did so regardless and took it away with them. I did not find out until long…
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Used Car - Rejection Rights
Hi everyone, Just needed some advice on what everyone out there thinks of this issue. Purchased a convertible used car that has significant water ingress through the roof & rear of the car - about 3-4 water ingress points - it's basically leaking inside pretty quickly when it rains. Didn't notice this issue until it rains…
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Faulty office chair consumer rights
Purchased an office chair in October 2019. In June 2020, I contacted the retailer because the piston wouldn’t keep the chair up. They said I could return the product to a store before October 2020 and receive a full refund. I explained I was unable to get to store currently and may not be able to then either due to being…
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Is this a scam risk? Selling car
Hi all I’m selling my car to a private individual. They will pay by bank transfer. Once the money shows up in my account is it safe? I don’t want to transfer the car over to find the money isn’t there!
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Debit Card Section 75 on Car Purchase
Hi I purchased a van in 2021 and just over 6 months later it
developed an electrical fault. I emailed the dealer and they advised me that the
warranty they supplied didn’t cover electrical faults. Fast forward a couple of years (spent trying to fix it) and I’m
at the point of scrapping the van. It was purchased on a Visa…
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Amazon sent the wrong item and won’t refund me
I'm curious if anyone else has encountered a situation similar to mine. I placed an order for an iPhone 15 Pro on Amazon, but when the package arrived, it contained AirPods instead. I reached out to Amazon's customer service, and they provided a return label after I provided photographic evidence. Amazon insists they sent…
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Pure Electric Scooter - no response from vendor
Purchased Pure Eletric scooter - June 2023 online from Pure Electric
Lost proof of purchase but have Klarna payments as evidence of purchase. The scooter main bar has snapped (metal). Have tried contacting vendor via help section (email) no contact number anywhere, also twitter. Have had literally no response in a week.…
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Indesit uplift number
Purchased an Indesit fridge freezer on Feb 19 2024, developed a fault with crackling, popping sound and burning smell, engineer attended on 19 Apr and said it was a manufacturing fault, incorrect crimping of the wire near the condenser unit. He didn't have a replacement part and turned it off as it was 'unsafe', showing us…
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Argos Home Delivery
On 23
January 2024 I ordered online an Apple Watch to be delivered to my home address
as a Valentines gift to my husband. The parcel was delivered by Yodel and I sent Argos POD’s. I paid for the watch using my Argos card. As it was a
Valentines gift I didn’t open the box until a week later and found not an Apple
Watch…
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Argos, click and collect. Distance sale or not?
I won’t get into all the details at the moment, and will try to keep it short and precise. If an iPhone was purchased online on the argos website, paid for in full at that time and then just collected from the store the following day, would that be classed as a distance sale? Should I be provided a refund if it was within…
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John Lewis Samsung Washing Machine Guarantee
Hi there, I bought a Samsung Ecobubble 41/2 years ago and it’s broken down. I have a 5 year guarantee with John Lewis. I rang JL and they said I need to arrange a repair from Samsung and because of an issue with their system, I need to pay the cost and send the invoice to JL and they will pay me. Samsung have told me I…