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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Missold windows Anglian claiming breach of contract.
On 23 Sep 2023, I had an Anglian sales rep come to my house to give me a quote to replace the windows of my house. He arrived promptly in the morning and took roughly 8 hours to run through options and take some rough measurements for each window. My intention originally was to just get a quote to see how much it would…
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Getting a refund. Escalation
I bought a printer cartridge from Brother on line store on 13 March 2024. However it became clear the issue wasn't the toner but the printer. So I needed to return the cartridge (£52) unopened, unused, in original packaging. According to the Brother website I was well within the time period and all I needed to do was…
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Refused refund, where do I go next
I hope someone can support me with a tricky situation. I bought a luxury watch online from a very well established retailer. When it arrived the outer layer of manufacturer packaging was marked, a little torn and not for the same watch model as I ordered. I wanted everything to be pristine, this was a large purchase for…
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Legal rights to return faulty alternator under warranty without receipt, with bank statement
Full story: friend of mine offers to change my car's dead alternator; buys alternator from GSF car parts, replaces it, only for it to fail within the week. Goes back with receipt for FIRST alternator, they make him purchase a new alternator in-store (same brand, WAE...) before first one can be sent off for testing. First…
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Faulty Arc'teryx Jacket
After wearing a brand new winter Down Parka {£1350.00} for a handful of days I noticed marks appearing on the collar {collar only}. It seems like a fabric fault... - I got in touch with the London store immediately by phone, followed by email with photos. They replied {after 1 week....} that since I had worn the new jacket…
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Etihad
Hi Has anyone taken small claims action against Etihad Airlines., if so, which address did you serve papers to please.?
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Phone smart / plan.com phone contract scam
Hi there, my partner received a call on Thursday from someone claiming to be from o2 asking them if they wanted to upgrade their phone contract. My partner suspicious but the caller managed to convince them they were from o2 and since my partner was near the end of their contract they gave them their PAC code, name, DoB…
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Phone went in for warranty repair and the repair center damaged the phone voiding the warranty
Spoke to google and they pointed me to EE as the warranty handler as bluetooth was not working but still within warranty. Google Pixel 6 pro handed into EE Store Device checked over by EE employee and was i was handed a repair receipt confirmation. On there it clearly states that the device is "General condition: Good: no…
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Sold my car - dealer hasn't paid finance HELP
Hi I've sold my car through motorway.co.uk (absolutely useless by the way) the dealer collected the car on 24th February to date still has not cleared my outstanding finance. Dealer States that it has been paid on more than one occasion- yet the finance company have confirmed it hasn't. Dealer seems to have now stopped…
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Worktop not fit for purpose
Hi, I bought a pretty expensive kitchen from Howdens and am generally happy, certainly with the cabinets; however, the worktop, which is a plain white laminate, is just awful and I feel that it is not really fit for purpose, but am not sure of my rights... When I picked it out, the sales guy made no mention of the possible…
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Argos recycle policy
Has anyone had experience of Argos recycle policy? I had a problem in an Argos store today when i bought a new electric kettle and wanted to return my old one for recycling. I thought I had read and understood their recycle policy, but was told I had misunderstood and refused to accept the old kettle for recycling. This is…
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Consumer Rights with a Faulty TV
I purchased a TV from a big online retailer and noticed that it kept crashing when opening apps and the network kept disconnecting from it. I raised this to the retailer just after 30 days of the purchase and they advised I would have contact the manufacturer to arrange repair as it is no longer their problem. Long story…
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Do we have to exchange refund/phone for customer?
Hi all, Coming at this from a different angle from normal, I work for a major UK phone shop, had a customer come in recently who bought an iphone (on contract) from us in October 2022, he claims since the iOS 17.4 update the phone wont work (I was off so didn't witness this), he says he took the phone to apple who said…
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Garnier poor customer service - next steps?
Hi All, I thought I'd try colouring my hair at home, so bought a Garnier product. When I then went on their site to check what it recommended, I uploaded a photo and it showed that the product I had bought would turn my hair red (I wanted blonde), so I returned that and got the one that showed it would turn my hair blonde.…
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Refund for a Duravit Bath
Hello, I would really appreciate some help and advice please. I am remodeling a bathroom in my home and I chose a lovely big Duravit bath to fit into it. Unfortunately, despite the fact it is a very large bathroom, my internal staircase is small and has very bad access and the bath simply will not get upstairs. The workmen…
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Boiler insurance
AVOID AVOID AVOID. Had appointment for Thursday 4th Jan 2024 between 8-6. Stayed off work didn't turn up. Rang Friday morning put through to some lady who said engineer on his way now he's 2 minutes away. Raced home didn't show up checked cctv no one been. Rang again Saturday fuming got an appointment for Sunday again…
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Meal Prep company - Diets2go/Bozu - Issues
Hello, I need some help if I can. I used diets2go a few weeks ago, but changed to someone else. I had a salesman call me to entice me back, selling me the dream and got me signed up. I am no longer in the position to pay the prices they want and wish to cancel. However, to cancel, I have to send them an email. Which I have…
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Dealings with Are You Owed Money ltd
Hi, Hope someone can offer advice. We are in dispute with a builder who we believe is overcharging for work he did for us. Without going into too much detail – he quoted for a job (inc materials too on quote) and then we proceed to go ahead. We need to expand the project by a bit more and he said dont worry it'll cost a…
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Overcharged; reclaiming the money
I was overcharged in a shop. I've been in contact, and they've agreed to repay me. However, they want all of my card details; the number, the expiry, the security code. How can I do this without putting my banking at risk? They said transfer isn't an option, as it has to go through the till. I did ask about a cheque, and…
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14 day cooling off period on digital content / have i waived the right?
I signed up to a digital coaching subscription yesterday and paid an upfront fee followed by a monthly subscription for 6 months. I want to withdraw and cancel this within the 14 days cooling off. When I look at the contract terms it says as I downloaded the app and accessed it I have waived the right to the 14 days. At…