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Tonik nightmare
I moved from Coop energy to Tonik in early Februry. The welcoming e-mail from Tonik asking for my closing readings was never sent. And after chasing them up it was about two weeks after that date before I could give them any readings. By them they and the Coop had provided their own which were far higher than the actual…
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Debt Collection Agency contact from a 5 year old bill
Hello, About two months ago I received a letter from a Debt Collection Agency called 'BPO' informing me I owed 'SSA' £171.43 which had to be paid immediately. I had no idea what the bill was for, and there were no details of either the bill or the company on the letter. I wasn't sure if it was a scam, so I emailed the…
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British Gas to hike prices for the second time this year - MSE News
Millions of British Gas customers will see their bills rise for the second time this year after the firm announced it was pushing up prices by a further £44 a year on average...Read the full story: 'British Gas to hike prices for the second time this year' Click reply below to discuss. If you haven’t already, join the…
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Scottish Power Won't Lower Monthly Payment
Hi, New on here and after some advice. I currently owe approx 1348 on my Scottish power bill (Duel Fuel), basically i have fallen behind due to the quarterly billing cycle and not managing it properly. They want to take £248 a month but this amount is too high for me, i offered £100/£150 a month to clear the arrears down…
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British Gas Homecare - unsolicited "upgrade" swizz
Be warned that if you have a British Gas Homecare agreement, do regularly check that your direct debit payments are the amount expected, even if you've had no correspondence to expect otherwise. My Homecare plan was for "Boiler and Controls Breakdown Cover" with £50 call out excess. I know this may not be great value for…
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SPARK SCAM: dispute over agreed case by Ombudsmen
Back in October, I had an issue with Spark's final energy statement when I moved out of my rented flat. After months of highly detailed correspondence with Jennifer Veitch, the representative from Spark, I had to escalate the matter to the Ombudsmen. Spark and I both agreed to a final amount, which I had paid in full back…
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Notification of Energy Company Switch Without Instruction
Hi, My energy company, Iresa, recently sent me an email telling me that they had received notification of me switching to another energy company. However, I did not instruct this. I tried to call them but was put in a long queue and they have not responded to my email. I have now received confirmation that they have…
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Next Big Switch
Does anyone have any info on when the next Big Switch will be happening. My deal runs out in September, and I’ve been contacted by edf with a new fixed, but it doesn’t look very good. Thanks.
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EDF Energy bills
Is there a away of getting online bills for more than the past two years? When I log in I only get two year option. I'd like to get them at least one year earlier. I think the Day/Night rate might have been turned around but I cannot see the earlier bills to check.
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British Gas/Taylor Wimpey - New House
I moved into a new build property at the end of March 2018 and one of the first things to try and sort out was energy tariff and supplier. When I asked the developer (Taylor Wimpey) I was told I would have to wait for British Gas to provide a close off bill before I could seek a better tariff and switch, other wise I would…
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Switch or stay?
Looking for some advice on switching suppliers. I've been with npower for a while and changed to their standard tariff after my fixed tariff ended, but I've been stuck on their standard tariff for a while because there was a massive balls-up with my electricity meter details on the national database; I was listed as having…
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Change supplier before moving house?
Hi all, new here. Need some advice please. I move house 18th August. I’m currently with SSE & know I can save money by switching. But I’m moving into a bigger property so I know that might make a difference... Should I cancel with SSE & move into house & go with EDF (previous owner currently with at new house) take SSE…
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Total Heating Control or Not?
Hello, We recently bought a new house and at the time of purchase, our house was heated by storage heaters and was on a Hydro Tarriff with 2 meters (total heating control and standard). We have recently changed our heating to Air to Air (Air Source). Would it be cheaper for us to ask for our meter to be changed so we can…
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Two electricity meters and switching supply
Dear Money Saving Experts I have recently tried to switch to Flow Energy, but this couldn't be done apparently as I have two electricity meters, (apparently also know as related meters) Is it possible, or a good idea, to get my meters changed to a more flexible system? Does it cost much, or am I better off overall with my…
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First Utility - Forced smart meter
I recently signed up to a deal with First Utility Smart April 2019. Nowhere in the sign up process did it say that I have to have a smart meter to benefit from this tariff. The switch went as planned, but I have now received an e-mail with the following wording. "Want to take the control of your energy even further? Once…
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Obscene price increase from Scottish Power
Probably like many people this time of year, my tariff is due to end at the end of this month. Imagine my shock when I see that the next best deal (not the standard tariff) from Scottish power is 40% more expensive. 40%!!!! I live in a flat, so I have peak and off peak rates. Day time: 40% increase Night time: 27% increase…
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Safeguard Tariff
Hi there, I'm new to this so please bare with me.... I have just come to the end of my fixed term tariff with NPOWER and they have now put me on a safeguard tariff which is saying I will not get any price increases but gives me no further information I have been put on this as I am in the warm home discount scheme, I have…
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Switch Electricity Supplier website
I want to change my electricity supplier. I know that: 1. uswitch.com 2. compareukmarket.com can make comparison. Which website did give us some incentive (cash back, voucher) offer to customer who use their website to switch?
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npower - sheer incompetence
Having a bit of a nightmare with npower at the moment... September last year I had my meter safety inspection. A few months later, my npower account was thrown into cayos - I had two account numbers instead of one, my tariffs had disappeared, lost my bills, meter readings, etc. It turned out that the meter safety inspector…
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Santander Cashback on Gulf Gas and Power problems
Has anyone else had problems with getting cashback on their Direct Debit for Gulf Gas and Power energy supplier? I moved to Gulf recently, and Santander are saying I can't get cashback because Gulf Gas and Power is identified as a commercial and business only supplier, as identified by the direct debit OIN (SUN). Gulf says…