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Receive calls/text abroad
Have Huawei p60 not able to receive or send text/calls while in France? - have pay as you go on Asda (Vodafone) only use WI-FI - so don’t need data roaming can anyone explain if I need to turn something ON in settings maybe? Thanks in advance
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Simple internet / wifi radio recommendation?
Can anyone recommend please, a VERY simple and easy to use internet radio for our use in the kitchen? Ideally, battery operated / re-chargeable so that it retains it's wifi connection and scanned stations but not plugged into the mains 24/7. Sounds quality and looks are somewhat secondary desires. I'd rather not use my…
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Box to replace Sky Q
I've ended my Sky Q service, the contract ended today.The box is still here, pending Sky sending me the return packaging, and will receive the free-to-air channels but the subscription ones and apps don't work; that is as expected. I'd like to have something to put in ints place to receive & record via terrestrial,…
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Virgin media Contract change
I am out of contract with Virgin media, previous contact was £45 a month, after a lot of going back and forth they are offering me the same package @ £67 however there are lots of things on the current contract that I do not need but they will only offer me the deal if its a like for like switch and I cannot remove…
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Now TV Sports offer cancellation terms
My Now TV account has an offer of "6 Months of Sports for £21 per month....Cancel anytime". Since there are a couple of football games that I want to watch between now and the end of January I was planning to accept the offer, then cancel when I've watched the last of those games in January. However...I notice in the…
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Samsung TV - numerous failed repair attempts and now damage caused by the repairer
I purchased a TV directly from Samsung. This TV developed screen defects with a section of the screen going dim, it was repaired numerous times by their approved repairer but each repair had screen defects or damage when delivered back. I quoted my consumer rights to Samsung as I purchased the TV directly and they…
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Discrimination from Sky sales team and how to get a resolution
I hope someone can help me, as I've been pushed through pillar to post and can't get Sky to do something. Today I received a call from Sky sales team at 13:40 today and had the misfortune to suffer discriminatory behaviour and illegal behaviour.I was called re being a loyal customer and to discuss a deal. When I explained…
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Virgin media dispute
Hello everyone, I'm hoping for a bit of advice regarding a Virgin Media dispute. I've had broadband with them for sometime and recently moved house. When we moved I transferred over my existing contact to my new home. Or at least I thought I did. We continued to use their service in our new home but last month I noticed a…
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Ofcom proposal - prices need to be set out in pounds and pence
https://www.ofcom.org.uk/news-centre/2023/ban-on-inflation-linked-mid-contract-price-rises Ofcom have provisionally concluded that inflation-linked mid-contract price rise terms can cause substantial amounts of consumer harm by complicating the process of shopping for a deal, limiting consumer engagement, and making…
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Porting failure - what to when provider unable to solve it?
Hello i switched network from o2 to Three and recently my old number ported. This worked to some extent - but I can only make outgoing calls ( which someone confirmed come from my ported number). Incoming calls get told the number is not available. I also cannot send or receive sms texts. i reported this a day later and…
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stupid question about data use on an android phone
so I've got a work phone and needed to use it today for a Teams meeting. An hour in to this I get a text message to say I'm out of data. Stupid me forgot to connect to the wifi. Got connected and continued with meeting. Now normally I mostly use this phone as a phone so making calls and texting. I do occasionally use it…
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o2 app/website issue.
Hi there! hope you can help I have and account with 02 pay monthly. the issue is I can only view latest bill (November 23) via the app and online! if I wanna view older bills can view it online but it takes me old website and bill in older format or when try the app says An error has occurred we can't display the…
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MSE News: Inflation-linked mid-contract broadband and mobile price hikes to be banned
Broadband and mobile firms will no longer be able to hit customers with inflation-linked price hikes mid-contract, under proposals put forward by the telecoms regulator. But while MoneySavingExpert.com (MSE) founder Martin Lewis has welcomed the move, he has also called on Ofcom to ensure any rises are never above…
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Netflix Account Hacked
Does anyone know how I can escalate a complaint within Netflix UK? My Netflix account was hacked last week. Someone changed my plan from basic to premium and added 2 users. As soon as I realized I removed the extra accounts and contacted customer services. They agreed to refund the fees I had been charged for the days my…
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Getting better VM deal or cancellation process
My VM contract doesn't expire until May 2024 but a discount is about to come off which will make my monthly payments leap from £59pm to £84pm. I have tried and tried via calls/chats to get a better deal but without success. The web chat people just don't seem to understand what I ask them. I have 125 broadband, Mix TV, and…
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FireStick
I’ve been watching the football on Amazon over the past few nights via the Firestick connection and every now and again the transmission stops to buffer, albeit for just a few seconds. Presumably it’s down to our internet connection which at times can be a little temperamental. We’re with Sky, previously EE, but Wi-Fi on…
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Just switch over to BT digital, and....
I kid you not, had a power cut early in the morning. No power so no landline telephone, think about that.OK, i have a mobile phone in the house, so if a emergency situation happens we have a get out of jail card...Have you?
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Found phone - how to return
I found a phone on a bus late at night, and am trying to get it back to the owner. Tried handing it to the bus driver, but they didn't want to know, probably the end of a long shift being bothered by drunk people. I also don't know how long it had been on the bus, so no real station / fixed place the person would go back…
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Out of contract with Virgin. Is this offer reasonable?
I am out of contract with Virgin, I contacted them earlier this week via WhatsApp (it was a nightmare and I won't make that mistake again). Because a family member living with me temporarily likes football I enquired about adding sports to the package. They offered me all sorts of things I didn't want at a higher price so…
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Virgin Media email issue
I realise I might be clutching at straws here. I left Virgin and for a few months I was still able to access my Virgin emails, all of a sudden (no warning) my access stopped. I definitely don’t want something for nothing but I thought they might warn me when they were about to close my account? Is it possible for me to…