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Porting in from Shell energy to Vodafone
I'm in a nightmare working on behalf of my vulnerable mother who needs a landline moving across from Shell energy (who say they can't provide a service to her new home) to vodafone (who say they can). She had an old fashioned landline which will now be via fibre/broadband with Vodafone at her new address. Shell and…
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PlusNet Broadband & Phone contract renewal options
I've just received notification from PlusNet that my broadband-plus-phone contract is coming to an end. It appears I have two and only two options:-: 1. go Fibre, and lose the household phone number that I've had for 48 years. 2. renew my current Unlimited contract (for up to 24 months) and keep my phone number "for now".…
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PSTN line >50% price increase but cannot move to a new provider
The cost of my basic PSTN line has increased by over 50%. Tried to move line to a new provider only to be informed that BT are not accepting orders for new or transferred PSTN lines anymore!
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I received unexplained direct debits from Three, but their customer support was unhelpful.
About four months ago, my business fell victim to a scam. Recently, I noticed some unexpected direct debit payments from Three (H3G) on my business's bank account, even though we don't have any contracts with Three. I strongly suspect that someone used our information to open an account with Three and carry out fraudulent…
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Freesat price fixing
Is price fixing still a thing? I've been looking at getting a Freesat box, but the prices are exactly the same from every retailer:* Non-recording: £145.00 * 500 GB: £229.99 * 1 TB: £259.99 * 2 TB:£299.99 According to https://www.gov.uk/cartels-price-fixing/types-of-anticompetitive-activity
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Netflix Account hacked, then charged for increased monthly subscription
Hi all My Netflix account was recently hacked . Emails from Netflix to say Sign in on a different device, additional member added, additional payments taken. Netflix refunded me but as I needed a new password they have increased my monthly prescription from £6.99 to £10.99. They say that’s the cost now & can’t be changed.…
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BT / EE - set up broadband, lost the landline
Hi all, apologies if this has been covered before, I had a quick skim through some recent threads. My nan has finally agreed to have broadband installed, so she can stream TV. EE/BT installed this on Friday, the internet is working but it caused her landline (also BT) to be cut off. They said it would be back in 20 minutes…
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BT homephone overcharging legal case
I am helping my parents with their finances, they have had BT since 1980 and their broadband is via a dongle 4g. They have never had broadband through their landline. I was intrigued they are paying £30 / month for the landline and I know there is some legal action, that could cause BT to compensate for overcharging. Does…
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Virgin Renew or New contract
It’s come to that contract time of renewing at the inflated price, haggling going elsewhere .. I’m not a haggler and virgin are currently offering my Package at a lower rate .. so I ask, is there any mileage in just cancelling my contract and taking out a new one at the lower rate or do they have something in place to stop…
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Philips (Android) Smart TV - Freesat channels confusion
I set up my new Philips 4K TV, model number 50PUS7504/12, and I’m confused by the Freesat channels. I’ve plugged the satellite cable into the satellite socket and during installation it found a satellite and many Freesat channels. When on the Home screen, it’s not obvious to me how to watch the Freesat channels or view the…
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Screen fault on Samsung TV - Samsung are being difficult - please help
Hi, I bought a TV directly Samsung and it came with some defects on the screen. Samsung offered me a gesture of goodwill to keep the TV and stated 'The television will come with a 12-month warranty however this wouldn’t cover the issues you have presented in your recent email'. At the time I provided photos of numerous…
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Virgin ' Same package, same price, no fuss' offer
My 18 month contract with Virgin is ending soon and I received an email from them offering me the opportunity to renew my existing package at the same price for another 18months. The offer expires on 7th February. I originally thought this was a scam but apparently it's legit! I am content with my existing deal and would…
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BT landline customers could be in line for up to £500 if new class action case is successful
BT is facing a £600 million class action case after it's been claimed some 2.3 million customers have been overcharged for their landline since October 2015. Read the full story: Millions of BT landline customers could be in line for up to £500 if a new class action case is successful If you haven’t already, join the…
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Netflix to hike prices by up to £24 a year for some – here's what's happening
Netflix subscribers on its basic and premium plans will see costs rise by up to £24 a year as the streaming service has announced a new round of price hikes. Read the full story here: Netflix to hike prices by up to £24 a year for some – here's what's happening If you haven't already, join the forum to reply.
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TV Licence
I know this has been asked a thousand times, but I had a letter saying we were being investigated despite using the declaration to say we don't watch live TV etc. My partner checked tge TV licence website and now it states you need a licence if "If you live stream the latest series" No we have just watched the lastest TV…
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Pay as you Go or Sim Only?
I am looking for a new mobile phone package. My objectives are: 1) Minimise the monthly cost; I don't have a large data requirement. 2) Need to roam worldwide once or twice a year. I am puzzled why Sim Only deals with the big four are so expensive. Whilst, the secondary providers like GiffGaff are much cheaper for Sim Only…
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Sky trying to make it impossible to cancel
TLDR; Okay, because I'm boring, I've spent over two hours scouring skys website trying to cancel my account. The whole thing seems shady and illegal. As above, I wanted to cancel my account. My first hurdle, finding out whether I'm still in contract (I've lost the original email and paperwork, sue me.) I've clicked every…
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Check Your NETFLIX Bill
I received an email today from NETFLIX thanking me for signing up to their Extra Member package (£4.99 per month). Nice of them, but I hadn't signed up. Unhappy about this I contacted their customer services and after a lengthy exchange was told that their popup screen offering this add-on is faulty: Had a chat with my OH…
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call charges when using BT Digital Voice
Thanking in advance. BT switched me over to digital voice at their preference, not mine. When my landline stopped working I then duly connected the phone line into the BT router and it works. Fine. My querie is about, why, if BT at their choosing, has eliminated my copper landline, why do they still want to charge me for…
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Openreach - contact number regarding planned pole replacements?
According to a notification by the local council, my minor road is due to be closed for one specific day next week to allow Openreach to do some poling work (pole replacements). I don't know how many poles are affected. I've not heard from Openreach about this, should I expect Openreach to notify me if my landline and / or…