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2 months in new property and still not switched to Octopus
I moved into a new property and moved my existing supplier Octopus with.However the previous owner was with EON.next. They marked their final day a couple of days early and I did one day late. So I had to switch to EON Next for 3 days and then was suppose to switch to Octopus. However the switch to Octopus never happened.…
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Is the landlord overcharging for electricity?
Hi, My sister-in-law runs her own small business. She rents two units in a local building and has queried the electricity bill with the new landlord. They are charging 55p PKWH. Their response was that they took over the former landlords contract with the energy provider and can’t do anything about it, but we read that…
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Is the Ofgem page wrong or is there something wrong with the electricity in my flat?
In the price grid in the Ofgem "Typical Use" grid below there are 3 price columns... gas, elec, and elec (multi-rate)... https://www.ofgem.gov.uk/information-consumers/energy-advice-households/average-gas-and-electricity-use-explained Millions of people are on electricity only...Ofgem know this (Economy 7 in my…
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Government Boiler Upgrade Scheme
Does anyone know if this scheme can be cancelled at any time? I became too ill to work so am eligible for the grant to upgrade my boiler but I asked the provider to slow down and push my installation back by 2 weeks to give me time to process the paperwork and consider the upgrades that were available ( I have a brain…
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Moving from Shell to Octopus - Fuel tax?
Hi, We just had our energy account moved over from Shell Energy to Octopus Energy - as we were told Shell Energy is closing. I've just been looking through my first bill from Octopus and there is something called a fuel tax on there - which has been seperated out from my gas and electric costs? I've tried searching both…
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Independent electricity smart meter accuracy test?
Just wondering if anyone has any experience challenging their meter readings with British Gas and having their smart meter for electricity checked by an independent examiner? Our readings have been alarmingly high ever since we moved into this property. We have had the smart meter tested already and our readings were found…
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MPRN number registered to wrong postcode
We have been trying to change energy suppliers but our MPRN number is registered to correct address but wrong postcode. Our MPAN is registered completely correctly. How do we contact to get this issue resolved?
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How fast did you receive a smart meter?
I'm looking at getting a Smart meter ASP. But octopus wait times are 6 months! I've had pv panels installed so looking at maybe changing suppliers to get a smart meter sooner. But after switching energy providers how long did it take yours for a smet 2 to be installed?
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British Gas: Ain't received my warm home discount?
Hi, wonder if you can help.... I received a letter in October 2023 saying that i will receive £150 warm home discount by the 31 of March 2024. On the letter it said i don't have to do anything as it will automatically be done by my energy supplier. I phoned British Gas as nothing on my payment history shows anything…
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Octopus Tariff Change option gone following fixing
I recently decided to fix to the loyal octopus 12m (february) as it was level with April price changes with no exit fees. However, before the fix, I would log in to my online account and see the option to change tariff. Since fixing, this option appears to have disappeared. Am i missing something here? Whilst i've been…
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Fixing a Tariff?
With Eon, I have just switched from economy 7 to a single rate as we were only using 10-15% of units at night. The new tariff’s came in on 1st April and believe the next review or changes will be 1st July. Over the past few weeks I’ve noticed the price of energy has been ticking up on the markets. This is probably a really…
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Historic SSE electricity tariffs
Does anyone know where I can find the SVT SSE electricity consumer tariff for the last few years? SSE can't/won't help. Trying to help someone with an old bill and it appears that the tariff used is something based on ofgem's current examples rather than what should have been charged at the time. Dorset should it make a…
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British Gas Rip off
I had an email from British Gas in March asking me to submit my 1st Quarter meter readings on April 1st. I did exactly as requested and the readings were uploaded and visible in the 'my account' section when i logged on to their website. This morning I got a bill from them using an 'estimated' reading which was for nearly…
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Standing Charges: difference if 3-phase v single-phase?
I have been told that a potential upgrade to our DNO supply from single phase to three-phase is coming for our group of houses. However there is one person in the group convinced that our standing charges will increase. I have checked with both British Gas (electricity) and Octopus and both have confirmed that this is not…
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I don't understand OVO bills ! how much do i actually need to pay??
Since the switch from SSE, i haven't got a clue as to how this works.We're not on direct debit; they tend to estimate our consumption unless we send a reading.I checked online and it doesn't say whether our billing is monthly or quarterly. I got an email end November saying closing balance was £157 in debit but I can't…
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Octopus Home Mini
https://octopus.energy/octopus-home-mini-faq/ Has anyone got one of these yet? I noticed the home mini being discussed on Twitter and managed to get signed up to the trial. I’ve been informed today that one is on its way to me, it’ll be interesting to see more up to date usage data! Im still uncertain if it’ll work for me…
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Switch British Gas to Octopus?
I'm thinking of switching to Octopus - probably to try their Agile tariff. Even if I end up on their standard tariff, though, am I right to think that with the energy cap this shouldn't leave me significantly worse off?
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Octopus Tracker changing from Loyal to Tracker
The existing tracker expired in July 2024 but I decided to change it 1 week ago and did not realise Early exit fees applied £150 in total for duel fuels, when checking afterwards it clearly states this fee. Just a note for anyone considering the same. Early days so far look's good for summer but of course higher over…
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Stuck in limbo paying two suppliers
Help, I can’t figure this out. This is complicated, I’m sorry for what follows: The house we are in is a new build. The house was built on the site of a demolished house - 59 Newland St. Two new houses were built. My house should have been 1 Henrietta St and the other new house next door should have been 1A Henrietta St.…
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Can smart meters display the wrong rate?
Hi, everyone, A couple of days ago, purely by chance, I've noticed that my EDF smart meter still displays the old (pre April 1) energy prices. And judging by the daily usage cost it displays, I suspect, it's still calculating the bill based on those higher prices. Is this a common oversight? It's worrying because I never…