-
Martin Lewis: Why are energy standing charges so high? What can be done
This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it. Read Martin's Martin Lewis: Why are energy standing charges so high? What can be done Blog.
-
Heat pumps now have their own forum board
Hi all As a result of feedback from Forumites and Ambassadors, we've created a new board within the Energy section for all things heat pump related. Find it here: https://forums.moneysavingexpert.com/categories/heat-pumps If you have any comments about this change, please let us know over on the 'Site Feedback' board.
-
New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
-
Octopus energy smart meter issues
My elderly Mum is trying to obtain a refund of her £500+ credit on her account. Unfortunately, Octopus have not had any correct readings since September 2023 so are refusing to refund until her billing is up to date. They say that there is a nationwide issue with a certain type of smart meter producing readings the wrong…
-
Is eco4 real?!
It sounds too good to be true! I definitely qualify. But 2 companies have been out, taken my details and then gone quiet. I am in Dorset and can't even find where there is a local company doing eco4. Are there any positive stories!?
-
Friend had smart meter installed without consent
A good friend of mine who is 80 told British gas she did not want a smart meter under any circumstances. Some time later a man who did not identify himself knocked at the door to read the meter as work was going on with new pipework outside. He then said he was just going to move the meter to somewhere outside. He didn't…
-
Is Octopus getting slow ?
I always give Octopus my meter readings on the first of the month. Up to January 2024 a couple of days later I would get the bill online up to the last day of the month of January. I have noticed my January bill was dated 6th February and the bill was later than usual. Now we are March 5th. My DD was deducted from my bank…
-
No dual fuel benefit for electricity only customers?
Why are electricity only customers penalised by not being able to benefit from similar deals like duel fuel customers get from energy suppliers? Surely in this modern day where there are grants and incentives to go with air/ground source energy it is counter incentives ed to then tell customers they can't benefit from…
-
scottish power new smart meter fault?
We had a new smart meter fitted 17 Jan. We left our property to go abroad 16 Feb, the house is now empty until we get back in May. We have a nest installed. We turned off the heating system (that's all thats on gas) .The bill produced on 16 Feb - 1 March showed £4 of gas usage and £3.95 standing charges. But we were not…
-
Octopus Tracker
I just wondered about people's experiences with this tariff and whether they feel they are winners or losers. I got a quote from them yesterday, and I have to say I find the numbers highly misleading. The figures are very attractive, beating even the good fixed rate tariff I got from Avro, but presumably based on an…
-
Gas Standing Charges..
This makes my blood boil.. I try to reduce my costs by keeping my usage low then they shaft me by increasing the standing charges!!
-
Direct Debit and Receipt of Invoice.
I have volunteered to help a couple in their eighties with managing their energy costs. The couple pay the full amount on the receipt of a monthly invoice [Gas and Electricity] which they have done for a number of years. On checking unit costs and standing charges I discover they are being charged approximately 20% more…
-
Prepayment meter
Hi please can anyone help. I moved out of my old address in March 2022 which I used a prepayment meter.The company is Scottish Power and I continued with them at my new address which is a normal meter. After 9 months of living at my new address they decided to tell me I owe £400 in gas and after numerous conversations I…
-
MSE Energy Club
Hi Does anyone know if MSE Energy Club is up and running, it states hopefully 4.30 toady but I have been refreshing the page and it is not open. It does state hopefully and they would update on the page if they cant get it running Thanks
-
Octopus - which tariff is better?
Hi i was in a flexible tariff with octopus, and in February I moved to the loyal octopus 12m fixed. Unless I have made a crazy mistake, those prices are better than the new ones in the flexible tariff after 1st April so I think this was a wise movement however, I am considering the agile or the tracker ones, but I have no…
-
2nd Gen Smart Meters in Ryedale, North Yorks.
I'm thinking of an electric or PHEV vehicle, as well as thermal/battery storage for my house. But, I need access to a modern smart electricity tariff for it to work out financially. I know some suppliers offer very cheap rates of electricity during the small hours of the morning, or the ability to use the car batteries to…
-
Utilita service reviews
Those that are with Utilita for a long time, how would you rate their customer service? I'm considering switching to them But wanted to check others opinions first
-
Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)
Hi, I'll try to keep this short but can provide more details if required. Setup: my house has a Gas boiler and a Gas fire. My gas meter is old: Landis + Gyr E6S. It is not a smart meter. My boiler is Worcester Greenstar 42CDi serving underfloor heating downstairs, radiators upstairs and domestic hot water. In August last…
-
E.on taking my m3 readings as ft3 - higher bills
Hoping someone can advise on this. I submit my meter readings for gas monthly in m3 units. E.on on the bill appear to be running these as ft3 united and converting them to m3 causing an increased cost in my bills. Below is what I believe to be correct (every chance I could be wrong!) vs their calculations. Usage: 138 m3…
-
Octopus customer support
Is anyone else having problems with Octopus customer support?
I've been going round in circles with them for weeks over a known problem with
meter readings for dual tariff customers (day & night electricity rates).
They don't seem at all willing to resolve the problem, they just keep putting
more obstacles in the way. It…
-
Octopus Direct Debit still £76p/m - hasn't changed since Avro collapse Sep 2021
Hello, At the point of Avro collapsing and my gas/elec account automatically switching to Octopus, the £76 per month direct debit I was paying immediately before the switch is still being taken by Octopus and hasn't changed since. The debt I owe to Octopus on my account has recently exceeded £2,200, and yet still no change…
-
octopus forcing smartmeter
Hi guys love this site! A guy came round to read our meter first time in yonks. He was reluctant to show ID, but did eventually. He went to the meter cupboard and knelt down fiddling around for ages, so we guessed he wansn't just reading the meter. We told him we don't want a smart meter, but he didn't reply. Then we got…
-
Winter fuel payment help
Why is the cut off date for this benefit to pensions People born before September 25, 1957 I could have done with the help but my birthday is 26 September 1957. does that mean i may get it but year 25/26? I just wondered why the cut off day, a day before I was born is set, many thanks