-
Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
-
New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
-
Restocking Fee Charged by Installer for Cancelled Air Conditioner Installation
I'm seeking some advice regarding a situation I've encountered with an installer regarding the cancellation of air conditioner installation services. I recently placed an order for the installation of air conditioners in my home and paid 50% deposit upfront. However, I have since discovered that I need approval from the…
-
Sofa Purchase wrong colour delivered
We purchased two new sofas recently. The instore experience was good we went through the order - made the payment and awaited delivery. When the sofas came they were the wrong colour combination. I contacted the company who have made the checks against my order and they have said it was what was ordered in the shop. The…
-
Royal Mail Scam - Grey Card - Fee to Pay
I recently received a grey card through the post. We have an item for delivery but it either has fake stamp or no stamp. I went on the web site and there is no possibility of seeing the item before paying the fee to have it delivered. I am currently waiting for an important letter so couldn't afford not to have it…
-
Uk auction site short delivery
Hi all, I won a auction for 30 jars of a branded face cream, Paid for the goods and delivery. When the goods came on the 14th March in shrunk warped box there was only 22 jars in the box(8 jars short) I immediately took a pic and sent email to the company pointing out the short delivery, I got no reply, I sent a further…
-
Deposit nearly two years old
In July 2022 I placed a pre-order £30 deposit with a model shop in Sheffield, the balance (£100) to be paid once the model was available. At the time they quoted delivery (as far as I can remember) as something like Q4 2022 to Q1 of 2023. They are now quoting possible delivery as Q2 / Q3 of 2024 and say that I cannot have…
-
Cefaly from BHR Biosynex
My partner had the old model of her Cefaly for ages and has loved it. Said it really helps with her migraines. Unfortunately the battery has started to die to she saw the new model out, found and discount and bought it. The only people that sell it are BHR Biosynex. The new model is much large and annoyingly they have…
-
Advice Needed - Card Declined Transaction Debt recovery
Purchased Petrol value £20.01 tapped the card reader and left the store. 4wks later received a Notice of Enforcement for £65.01 stating I drove off without paying for fuel. I contacted the Garage who have CCTV evidence showing me tapping the card reader. At no point did the Cashier say my card had been declined or ask me…
-
Ticketmaster refund
I bought a ticket for Eagles/Steely Dan in Manchester but Ticketmaster are refusing to refund after Steely Dan cancelled. I bought the ticket through the Steely Dan website which eventually lead me to Ticketmaster. Ticketmaster are saying that they are not going to refund because Steely Dan were the support. I complained…
-
Evri parcel delivered but contents missing
I really need some advice from anyone regarding an order I placed with Footasylum for a pair of trainers and 2 t shirts. It was delivered by Evri to a neighbour 2 doors down from my house as I was at work. When I got the parcel and opened it the trainers were missing, so I contacted Footasylum who asked if the package had…
-
Rights to refund on undelivered items
On Saturday I went online and bought a watch from H Samuel. I purchased the watch with the express delivery option and was told I should expect delivery on Wednesday (regular delivery was following Saturday). We got to Wednesday and nothing. Not a word from the retailer. The website still my item is being packed and made…
-
Refund not issued, is there anything I can do?
I purchased an item for my teenage son from NVLTY and had to return it (too small) using their service and the label they provided - returned on day 9 after receiving and they confirmed in writing they received it, tracking also says delivered two days later, on 22nd March. Ever since then I emailed them almost daily…
-
Static caravan purchase
I bought a static caravan on a holiday park in 2022 for £58000 and just found out that they purchased it from someone who was upgrading to a newer one for £44000 I'm just wondering if they were allowed to put so much price on reselling a caravan
-
MSE News: Got a text, email or letter from the Met Police? Don't ignore it
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it. You may need to take action to protect yourself from fraud. Read the full story: 'Got a text, email or letter from the Met Police? Don't ignore it – you may…
-
Faulty Dyson Airwrap
Help !!!! I'm at my wits end so have resorted to asking on here to see if anyone can help me with this ongoing saga. :s I purchased the Dyson Airwrap on 3/11/22 for £480 from QVC which had a 1 years warranty. I have barely used it and recently it started to cut out when being used. I resorted to trouble shooting as…
-
Goldsmiths lost my watch
Help! Goldsmiths sent away my (rather expensive) watch for a service and have lost it. It was a present and holds sentimental value. The brand no longer do that watch and the nearest ‘like for like’ is triple the price. Where do I stand?
-
MusicMagpie not paid
Hi all i sold some media to MM they emailed me on the 12/04/24 telling me they received it and I will be paid the next working day (which I assumed would be Monday 15/04/24) when I check my account it still says we have received your items once checked payment will be processed i sent an email on the 15/04/24 to MM and…
-
Unexpected extra charge for hotel breakfast on booking.com
We used booking.com to book a hotel for 4 (2 adults, 2 children) with breakfast. Booking.com sent us an order confirmation which said there was about 6 euros city tax to pay at the hotel but didn't show any other charges. On arrival the hotel said it only included 2 breakfasts, and we had to pay for 2 children's breakfasts…
-
Four year old Volvo leaking
My 4.5 year old Volvo has developed water ingress from the sunroof. The dealership are repairing the failed seal. Should I really have to pay the full cost of the replacement? I did not expect a top of the range XC60 to develop such a fault so soon in its life! Many thanks for any advice on this.
-
Bill after over 2.5 years after private operation
Hi, I had a major operation in a private hospital covered by insurance in June-21. The hospital contacted me in March -24 saying I still have a bill (around £100) to settle for outpatient medication. This is technically correct as my policy doesn’t cover out patient medication but can they bill me out of the blue nearly 3…
-
Small claims victory - Advise needed - When to send the Bailiffs
Hi All My first post. I recently made a successful online small claim against a sizeable car hire company. They failed to offer a defence and a CCJ has been issued against them by the County Court stating that they must pay me the full amount. This was 10 weeks ago and nothing has been acknowledged or any money yet…