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Missed connection D2 v BA
Booked Man-LHR with 5 hr layover and onward flight LHR-StLucia a few months after booking D2 provided new flight times. Now we only had 1 hr to make the connection at a different terminal at LHR. Destination 2 assured us it was enough time when we phoned. first flight was delayed, missed our connecting flight. BA gave us…
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Flight delay and cancellation compensation, BA ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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BA expenses repayment
Hi All Back on late Nov we had a flight with a connection at LHR with BA. There was a delay with take off due to weather issues at LHR and then a passenger had to get off due to their disabled son having isssues, which increased the delay further as they had to take out all the luggage. We missed our connecting flight and…
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Refused Flight Delay Compensation
We put in a flight delay claim after our flight with BA from Miami direct to LHR was cancelled. BA provided us with overnight accommodation and some food that evening of the cancelled flight but nothing more the following day. We had to pay for our own breakfast and lunch that following day, which wasn't cheap even though…
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No compensation?
We were awake at 5am to catch a 10.00 flight, and found an email saying that the flight was cancelled because of ATC reasons, but we had been booked onto the next flight at 11.15. Flight is from London to a European destination. Assuming that the 11.15 flight takes off roughly on time, I think we are not due any…
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Easyjet refusing compensation after 14 hour delay in arrival
My wife & daughter were on an evening Easyjet flight from Madeira to Manchester that was diverted to Santiago in Spain due to a man being unwell who then died. They spent about 2 hours on the aircraft while the man lay dead in the aisle waiting for medical people and then forensic police to check him over. Finally he was…
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BA refused boarding and now refuse compensation
We were due to travel to London Heathrow then onto Venice from Manchester on the 25/08/23. When we arrived at the airport the flight was delayed by 3 hours. As the delay extended we realised we would miss our connection (With BA booked as package with cruise), BA must have noticed this also as when we finally got to the…
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Final destination
KLM cancelled my return flight to Bristol and were unable to offer an alternative flight until the day after I was due to fly. I accepted an alternative flight to Birmingham, which arrived in Birmingham 30 mins later than my original flight was planned for Bristol. I had to arrange collection from Birmingham and transport…
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Flight delay and cancellation compensation, Tui/Thomson ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Travel agent has issued us county court case over refunded flights
Hi my elderly parents booked flights to India via a London based Travel agent in early 2020 flying with Gulf Air to India. The cost of the return flights was £890 in total. Then covid happened and the airline subsequently cancelled their return flight due for April 2020. The airline rescheduled twice more in May and June…
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Proving our delayed Lufthansa flight (LH1163) was their fault?
Short version: we were told via the flight crew announcement
that the 3+ hour delay was due to insufficient staff. I logged a flight delay
claim but Lufthansa customer services are telling me it was due to ‘adverse
weather’ and twice rejected my claim. Longer version: My family and I were returning from Portugal on Tuesday…
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Lufthansa Flight Delayed
We experienced a delay of over 5 hours on our Lufthansa flight for four people from Frankfurt to Punta Cana on August 16th, 23. If you are looking to obtain compensation from Lufthansa, it may not be worth your time. Typically, after a 6-month delay, they will respond with a standard message stating they will not pay due…
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Flight Cancellation Compensation - ADR Reply 'in 1-week' but it has been 5 months
Details: * First flight Manchester - Lisbon direct: 1st June 10:45AM, due to arrive 1st June 13:40pm (£306.90) * 15th May - Informed flight was cancelled - offered full refund, or change flights for free -> On 30th May received conifrmation of new flights: (Indirect) - MAN - Geneva 2nd June at 11:00am, arriving Geneva…
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Jet2 Catania problems
This discussion was created from comments split from: Flight delay compensation successes.
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Wizz air - signficant flight alteration
Hello, hoping some holiday expert who've been in a similar situation can help. I booked some flights for an Xmas present paired with a hotel. A day before Xmas wizz air changed the flights entirely- from a 3 day break - departing from UK airport to Budapest (originally) to a same day flight FROM Budapest to a UK airport.…
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Connecting flight cancelled due to fog
I was due to travel LHR-DEL-ATQ with Air India this month. When I arrived in DEL (already one hour late), I was informed that the DEL-ATQ leg was cancelled due to fog. I asked about a hotel, food or an alternative flight - all were rebuffed and I was informed that no flights would occur for two days. They also said I…
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Eurostar cancelled 30 December
I booked my trip to France using SNCF. This included the Eurostar train. This turned out to be a mistake when trying to find an alternative travel slot with Eurostar. Also when making a claim through SNCF I have no idea how much my Eurostar train ticket may have cost. SNCF are difficult to contact.-EG through email or…
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Cape Verde Sandstorm, TUI
Can someone advise on what i should do next if possible. A bit of an unusual circumstance where a sandstorm was taking place when we took off for Boa Vista on Jan 25th this year, the pilot had to land on Sal due to poor viability, which we completely understand, how we were treated by Tui over the following 48 hours we…
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Flight cancelled twice
Yesterday we were due to fly with Loganair to Edinburgh from Southampton on 8.40am flight then it was cancelled we were re booked on 17.05 same day that was cancelled we are now on 8.40 am today that’s looking like it will be delayed over 2 hours can we claim compensation for all three flights (and the 5 shows we booked at…
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Payment entitlement
Our flight from Barbados to Manchester was cancelled twice instead of flying home on 29th November we flew on 1st December. The flight number didn’t change, we have been offered 600 euros is this correct or should it be 600 euros per day