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Martin Lewis: Why are energy standing charges so high? What can be done
This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it. Read Martin's Martin Lewis: Why are energy standing charges so high? What can be done Blog.
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Heat pumps now have their own forum board
Hi all As a result of feedback from Forumites and Ambassadors, we've created a new board within the Energy section for all things heat pump related. Find it here: https://forums.moneysavingexpert.com/categories/heat-pumps If you have any comments about this change, please let us know over on the 'Site Feedback' board.
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New to the Energy board? Start here
Hi all! If you’re new to this board, welcome! This board is a great place to ask questions about your energy tariff. To help other Forumites give you useful answers, please remember to include details of your annual energy consumption, and the unit rates/standing charge for any tariff or fix you're asking about. How much…
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Octopus Agile
Is Octopus Agile worth changing to if all you can change to cheap hours is dishwasher and washing machine
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is it true that there is a plus or minus c3% tolerance in usage measurement by smart meters?
Saw a headline in the Daily Mail, article is behind their paywall. Headline suggests smart meters don't necessarily measure usage accurately, and there is a tolerance of plus or minus 3%, is that right, or have the Mail got their facts wrong? Is this tolerance any worse or better than the existing non smart meters? I am…
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Electricity Bill Estimate vs Actual discrepancy?
I hadn't taken a meter reading for quite a while due to cancer and not being in the property. I received a bill for £950 based on estimated readings over 7months. I paid £450 and a few days later submitted a meter reading of 337 units more than the actual reading. This, spread over the last months of estimated reading…
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Octopus Energy failing to refund credit balance
At the start of April I submitted a meter reading and requested a refund of my credit balance still leaving a £100 credit balance. Octopus stated I will receive it in 7 days. Octopus Energy have failed to refund after 3 weeks and just say it is processing. In the meantime they have taken a further £100. Did Ofgem not…
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Removal of gas meter
I am getting a ASHP installed in the next few months so will no longer need the gas supply. I am currently with Octopus for Electricity and EDF for Gas. Octopus currently remove gas meters for no charge, where as EDF charge £80. My EDF account is currently £170 in credit, last bill was for £38 at the start of April and am…
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British Gas DDM increase
HELP! My B.Gas electricity usage is pretty static, not using electric for heating or cooking. At the end of February I was £107 in credit with a monthly DDM of £35. Yesterday I received an email from B.Gas stating that from May my DDM was increasing to £90 per month! So I asked B.Gas why? I have spoken to two 'customer…
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SMART METER
Currently in the middle of a smart meter saga with British Gas so thought I would post some of my "learnings" Story is: Have totally revamped my energy supply (panels, battery, ashp) and wanting to get best tariffs needed to have a smart meter installed. Installation occurred 16th Feb, engineer confirmed working on the day…
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British Gas the worst company
Hi Martin and the readers I moved into the new house in Dec 2022 with having British Gas as gas supplier. I notified British Gas straightway by giving them my meter reading by email. It had been a full year but no energy account was set up to my name. I kept receiving bills addressed to the occupier. I paid 2 bills…
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Issue with British Gas bill under old billing system, can't get it fixed on new billing system!
For context my parents do not speak English and aren't very tech literate, so I often times can only help them with bills (e.g. pay or dispute) once they themselves know the issue exists and check their emails. They had a bill for November 2023 that they only told me about in January 2024 from British Gas, but they said it…
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Exit fee if moving to same suppliers new tariff
Electric only with EonNext I'm currently on the Next Loyalty Fixed v4 paying 29.3 per kWh and 47.94 per day I know if I change supplier there is an exit fee, but is there also an exit fee if moving to one of their other tariffs?
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Night and day rates wrong way round
My energy company have my night time rates and day time rates the wrong way round, I thought they would pick it up when I told them they were entering them on the wrong side. I had to send pictures of my meter readings day & night a number of times,eventually they recalculated the bill and at one time I was £15000 in…
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Octopus - Monthly Direct Debit Query.
I have recently been migrated to Octopus, no major issues to date. However, a small concern is niggling me. I pay my bill by monthly direct debit in full, upon receipt of the bill. My last bill arrived late March, and was paid in early April via DD.I On April 01 new tariffs were introduced, and in line with consumer…
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Advice needed
I'm with Octopus Energy (from when they took over Shell a few months ago), just received last month's bill and they have entered a meter reading incorrectly and added £1700 to this months bill. I've emailed them 3/4 times to get this corrected and I've been met with just total incompetence to the point I am absolutely…
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Energy news in general
For GENERAL observations and information not related to specific suppliers.
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How Long to Wait When Meter Usage Data Not Being Sent?
I've only had my smart meter for a few months, but I've noticed no data has been sent to my supplier (or seen on Loop/Hugo or n3rgy/Guy Lipman site) since around 3am yesterday morning (so over 30 hours ago). This is for both gas (EDF) and electricity (Octopus). Usage data is showing on my IHD for both. At what point should…
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British Gas won't accept complaint
Last year I had a complaint with British Gas over their provision of my services and delays in having meters working correctly. This was resolved via the ombudsman and all has been well since October. I am on the EV tariff with cheap electric midnight to 5am. My January bill shows 0 overnight usage. I have been charging my…
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E.on next final bill warning
recently I switched the energy from eon next to other engergy company. A three weeks later, I got eon next a gas bill said I paid less for the last two years totally 1500 pounds. But the last two years, i submitted readings every month and according to the smart meter reading to paid the fee every month. I told the company…
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Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
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Flux from April?
It's tariff change time approaching again. Has anyone who stayed on Flux over winter had an email telling them what the new prices will be from 1st April? Just wondering if it'll be worth switching back from Agile...
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Total Heating Total Control (THTC) all electric home tariff monopoly by OVO (formally SSE)
I've been tied into an SSE Total Heating Total Control (THTC) all electric domestic tariff since moving into my modest 3-bedroom detached bungalow in a rural coastal village of NE Scotland since 1997. Over the years I have upgraded the heating (Quantum storage and Monteray panel heaters), water heating storage, double…