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Yodel & OFFICE Shoes
Straight after I emailed OFFICE telling them about the situation, a few hours later I received a response saying this: So apparently I'm in hold with the parcel when i'm not. Office probably won't do anything about it. As a consumer what can I do? Can I contact my bank and get my money back? Please advice on what I can do…
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Help! Workmen from hell
I moved into a new build property on the 10th of this month. Needed carpets fitting. The builders had put flooring down in the kitchen and bathroom but everything else needed doing. Got some carpet fitters who promised the job would be done and dusted on Saturday 12 th December. I paid a 50 percent deposit of £950. left a…
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Refund Still Not Received After 14 Weeks
Hello everyone. I was just wondering if someone could help me. I placed an order online with Mango Outlet on 8th November 2015 totalling £77.98 and the money came out of my account the following day. However, I decided to return the items for a refund on 17th November and have proof that the company received and signed for…
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Vodafone Returns Issue
I am stressed beyond belief. Vodafone, who u have been with for 4 years, are unable to send me a returns bag or delivery driver to pick up the phone. I said I wanted to return the phone on the same door of delivery, but yet I have not seen a returns bag in the best part of four weeks since asking. I have had at least 6…
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Apple device bought on eBay turns out iCloud locked
Last month I purchased an Apple device on eBay. The listing was for a faulty item. Fault was described as the device was giving an iTunes error. Nothing else was mentioned. I messaged the seller and asked if this device was iCloud locked. I was told they bought it in the knowledge it was unlocked, so with this reassurance…
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Vodafone problems... not sure where to start.
Last Thursday, I was offered a 40% discount by Vodafone to stay with them rather than move to Virgin. I agreed, and was happy to accept the Xperia Z3. It arrived on Friday. All well and good, except I hated the phone - many of the features I've enjoyed for the last seven years are exclusive to Samsung and not stock Android…
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How do you value stress etc when seeking compensation
not sure if this is right place but can't see anything else appropriate. Anyway, to cut a long story short I want to complain about a solicitor who messed me about for a year on a private litigation matter re a neighbour dispute before deciding that I didn't have a case because he'd misunderstood the law in the first…
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Buyer has returned item to wrong address
Hi all, I sold a tablet on Amazon a month or so ago which the buyer wanted to return it for reasons I accepted. I asked them to use Collect+. They messed it up and just sent it by Collect+ to the shop, with my name as the addressee. They didn't give Collect+ any of my information. Collect+ has recorded it as "delivered to…
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Getting a sofa tested for harmful chemicals
Does anybody know if (and how) I could get my new sofa tested for harmful chemical emissions? It sounds crazy but from the day it arrived there's been a strong, sickly chemical smell so bad that the first evening after it was delivered I had a banging headache and felt sick and dizzy just from sitting on it for a few…
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Digital promotions while stocks last
I bought a laptop that contained an NVIDIA gfx 970m graphics card. When I made the purchase there was a promotion on the website of the computer builders that purchase of the card would include a free game (digital download) which was being run by the card makers, Nvidia. The Nvidia promotion ended on 31st Dec 15, I bought…
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eHarmony auto-renew mess
Hi all - I've seen this before on earlier threads (I can't link to them as I'm a new poster and they don't let newbies post links) but my question is a bit more specific. I signed up to eHarmony a year ago, for a 12 month subscription, paying over 3 months. You cannot turn off the auto-renew feature until after all…
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who to approach under section 75
When buying a new car I paid the £320 deposit on my visa credit card, the balance was taken on a 0% finance agreement over the next three years (black horse). The car was shocking - the dealer service too, but that's another story. My question now is who to approach under section 75 of the consumer credit act to get my…
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Bush Fridge Freezer purchased from Argos - what are my consumer rights? Please help
I bought a Bush fridge freezer in December 2014 from Argos. Over the past couple of weeks the freezer has got colder (ice cream is rock solid) but the fridge seems warm. I didn't know whether I had a 1 year warranty or more, so checked Argos as they still sell the same model number. At the bottom of the listing it says 2…
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Damaged item during warranty repair process
Hi, I've recently had an expensive exercise bike (600 pounds worth) repaired from the same company which I had originally bought the bike from. The warranty covered the repair process and the fault was fixed, however upon return of the exercise bike (which had to be sent away for repair) was damaged in multiple places.…
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Ground Rent Increased by 100%
I have just been informed by Estates & Management Limited, who collect the rent twice a year in Jan and July on behalf of Fairhold Atlas Ltd, that following a rent review my new ground rent payment for my apartment is going up from £200 to £400/year. No evidence produced to justify this increase. I have written to Estates…
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How Long To Wait?
Matter settled. Thank you
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Getting a refund from Amazon
Hi, Has anyone had problems getting a refund for a faulty item from Amazon? Do you have any tips? I find they keep stalling or passing the buck. Best wishes. Albrecht
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LateRooms Non Refundable Bookings
Has anyone else ever experienced this? I book lots of hotel rooms through LateRooms for my business and today I booked one that was at a cheap rate because there were no refunds available. However, as I clicked confirm I realised the date was wrong. I was straight on the phone to LateRooms (within seconds) and they…
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very.co.uk - anyone else feel like they've been STOLEN from and LIED to by very?
So I've had my account for years, only had a few issues. Charged Intrest even though I've always paid the "take 3" amount or paid of BNPL items before the Intrest free period ends. What they don't tell you is they charge you Intrest on the £3.99 delivery charge. Chasing up returns ect but over all it was ok. Until…
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? about small claims court - witness statement
Hi All I am helping my friend to represent herself in the small claims court tomorrow. When exchanging the documents with the court and the other party, we noted she did not sent a witness statement from herself. English is her second language and she believed that when they requested witness statement they meant statement…