aylesby
06-10-2007, 9:10 PM
DS is 18 and just passed his test. In a Panda this is £1800 for insurance. He goes with Direct Line at 10% online discount plus 20% for pass plus prorate to the time on the policy. When he claims the pass plus he is told the maximum discount is 20% and he already has had 10%.
We are combative and challenge through customer services in writing. The missing 10% is £175 and has now come through.
So Direct Line do honour their initial statements but some of their call centre workers are working from an old script.
We are combative and challenge through customer services in writing. The missing 10% is £175 and has now come through.
So Direct Line do honour their initial statements but some of their call centre workers are working from an old script.