Free wok

[little_present]

http://www.panorwok.co.uk/SHOW/071/-/Order.html

Get a free wok and 36 recipes! After the free trial period, if you decide to keep your introducory pack you simply pay the low price of £3.99 + £1 P&P with the invoice provided. The free gift (the wok) is yours to keep whatever you decide!

[Indy]

Thanks for this. ;D

[Ticklemouse]

Hmmm - cant get through. Every time I fill in the details boxes and sumbit the form, I get a 'file not found' error message. Anyone else having problems? :(

[ccml]

Error message saying me email is not valid????????? Try telling that to the 25 junk mails I get each day.
Thanks anyway

[Caterina]

I managed to get through without any problems. Thank you for posting this!

Caterina

[Bartman]

nice one thx for this allways wanted a wok but just couldnt be bothered to buy one lol :)

[sparky61]

Thanks for this. I've just signed up.
Confirmation message Keep an eye on your letterbox for you free gift. It'd have to be some big letterbox to fit a wok through it. ;D

[Webbozen]

Hi folks,

Thought I'd let you know I took this offer on something like 2 years ago and am still using the Wok so well worth it. :D :D

Cancelled subsciption with no problems at all. ;D

Very good deal and that was a direct mailing before I found out about this site. :D

[divadee]

ooo i need a new wok after mr divadee washed mine ???

thats a tip for anyone new to a wok DONT wash it as it goes all rusty just wipe it clean and then out some oil on it :)

[sparky61]

I always respond to offers like this.
In the past I have had.
Free Greetings cards.
Free Scales
Free Thermometer, and hopefully soon a free wok.
I always ring and say I don't want to continue to receive anymore items and that's that. No problems at all. It states that there is no obligation and you keep the gift whatever you decide.
:)

[droopsnout]

Same here, Sparky!

Once had a standard (i.e. non erm, non-stick) wok, and wiped it and treated it with oil as divadee says, and it was OK, but ... A non-stick one is just easier to look after, and you don't get real or imagined touches of rustiness to the taste of your egg-fried rice!

[sparky61]

Hi Droopsnout
I've already got a Teflon one I've had for about 3 years and it's still as good as new, but a spare one will be handy if I'm cooking for more people.
:)

[Wonga]

If you decide not to keep the introductory pack, do you have to send it back? If so, who pays postage?

[savingsgirl]

If you ring this company they will pay for postage to return anythng athough the wok is yours to keep no matter what. It is very easy to cancel - they put the phone number on their correspondence. They are partof the International Masters Publishers Group

[MimiJane]

Great freebie ... thanks!


;D

[iwannamotorbike]

Wok a great offer

Thanks


Allan

[Tim_L]

See also:

http://www.imponline-uk.com/

[kevtrader]

Thanks for the find!

I've just ordered mine!

[konni1]

sent for mine thanks little_present ;)

[Polly]

Thanks from me also. My letterbox has never had it so good! ;)

[mrcow]

Have just sent off - thanks for this ;)

[shanni]

Keep getting 'email not valid'
I give up, have tried 3 times ???

[scheming_gypsy]

about time i got a new one

[babydaisy]

Thanks for that OP - much appreciated will await my new wok with interest and can honestly say I will have no problems keeping my husband away from washing it!!! ::)

For those who are getting email not valid - are you on NTL? As i applied with my supanet email address which went through no problem - then it asks if you want to send an email to a friend so I sent one to myself at my NTL address just out of interest & it said email not valid. I tried my brother's supanet account & it sent the message no problem.

[Alpinestar]

Nice one, got mine send ;D

[travis]

cheers! went for this

[Junier]

Wooohoo Wok n Woll ;D

[sparky61]

Wooohoo Wok n Woll !;D

;D ;D

[maxseb]

I kept getting rejected but used another e-mail address and bingo...my wok is on its way.
Happy wokking guys!

[I_Robertson]

BEWARE - if you don't intend to keep the introductory pack you need to give them 10 days notice

BUT on the home page the free trial period is only 10 days!!!!!!!!

[ducatibabe]

may thanks for this one, the handle has fallen off my wok and i was about to go out and buy a new one!!!
Saved me bundle ;D

[maz]

Has anyone recieved this yet?

[sparky61]

Not yet
:)

[Grizzly]

Thanks, I been using a frying pan for ages 8)

[Lychee]

I don't suppose anyone has received it yet...

[Bartman]

not me i`m still waiting :(

[flyer]

I'm still waiting, along with the 4.1 sound system. Maybe the postmans gone on strike. :D :D :D

[london_saver]

Hello,

I applied for my wok what seems like ages ago - has anyone got theirs yet?

BTW - thanks for the tip off, a great freebie!

Can someone post when they get their free wok?
Thanks

[pipe]

Had this one last year.

You may need to ring them as online orders don't seem to go through that well...

Point to watch out for - - they denied all knowledge of our call to cancel plus we were told that we had to pay the return postage.


Forgot to say that the wok was really bad quality - you could get a better one in a £1 store...

[MimiJane]

Had this one last year.

You may need to ring them as online orders don't seem to go through that well...

Point to watch out for - !- they denied all knowledge of our call to cancel plus we were told that we had to pay the return postage.

Forgot to say that the wok was really bad quality - you could get a better one in a £1 store...

Not received anything here ... from what you say, I'm not too disappointed. ::)

[richardcn]

Hey Hey Waddayouknow. The free wok has turned up, not only that but there's another one for my partner as well. Just need a double hob now! Better get on the phone and cancel the recipes etc. Anyone else had any luck? :)

[elona]

I still have not got my wok but in view of some of the comments made am not too disappointed - however having read the post above am almost dreading it finally arriving then having a load of hassle. ??? ???

[lizbee]

Hi

I sent for the Wok in October. It came this morning I am pleased with the wok, and for £4.49 they have sent me a small box of spices, 36 recipe card, Box to put all recipe cards in, deviders, 2 wooden spoon. Problem is I did not want the recipe cards etc and I am trying to talk myself into keeping them. I am realy wrestling with my consience. Please help What should I do? ???

It is quite a big Box, The postman left it in the paper bin

Thanks for this posting even if I am undecided, I dont want to hurt there feelings

[MimiJane]

Hi

I sent for the Wok in October. !It came this morning !I am pleased with the wok, and for £4.49 they have sent me a ! small box of !spices, 36 recipe card, Box to put all recipe cards in, deviders, 2 wooden spoon. !Problem is I did not want the recipe cards etc and I am trying to talk myself into keeping them. !I am realy wrestling with my consience. !Please help What should I do? ???

It is quite a big Box, The postman left it in the paper bin

Thanks for this posting even if I am undecided, I dont want to hurt there feelings

Hi there,

Rest assured you will not be "hurting anyone's feelings" ... they are a company out to make money and no individual is going to be in tears if you decide to return the recipe cards! You are legally being given the option to return the cards and keep the wok ... the decisions is yours.

[ceejay12scooter]

Found a new great freebies website :
http://s4.invisionfree.com/Free_Stuff__All_Free/index.php

Register in the top left hand corner to post posts.
It seems to be a great website!!

[jat100]

Found a new great freebies website :
http://s4.invisionfree.com/Free_Stuff__All_Free/index.php

Register in the top left hand corner to post posts.
It seems to be a great website!!



Please stop spamming this website. !Your messages are everywhere and it's pretty obvious to all the members of this forum (who are very 'savvy'), that you own the site referred to. !Put it on the Referrer's Board where it belongs. !:)

In any case, as all the best freebies are on this site, why would we need to go anywhere else! ;D

[burnham1]

no problems, straight through first time ,thanks very much

[Caterina]

I received the wok, the 36 cards and the spices and an invoice for £4.something. I rang to say that I wanted to discontinue and cancel my subscription, and asked if they want me to send the cards back.

The operator said that she can let me have the pack for £2.50 if I want to keep it and I said:

'What about if I decide to send it back, do I need to send everything or just the cards?' I added that I recall that the wok came free no matter what my decision about the cards.

She said that she could not tell me until I decide whether I want to keep the pack or not and said that it cost them a lot of money to get the cards back. She was quite stroppy!

I said I still want to cancel the sub and would she like me to send the cards back?

She replied no, I can keep the cards and pass them to someone who would be interested.

So it seems that the whole thing is free as an introductory offer. I made a note of the call and also de-registered automatically on their telephone number.

The wok is a cheap thing, but hey, it's foir free, it will do while I do not have a decent frying pan!

One thing to note: the number is an 0870 so I wonder if they make their money like that, as she kept me chatting for a while!

Caterina

[Lychee]

surprise surprise... the wok is here! Haven't opened it yet though. Want to find out about returning/cancelling subscription first. Just tried to call the 0870 number but was on hold for 3 minutes! I do have 10 days right? Might try again later this week. Unless anyone can tell me for sure how to return the recipe cards or an easier way (without having to speak to someone!) to just cancel the whole thing?

any help much appreciated!

thanks

[Lychee]

i just noticed that the invoice is dated 22 Nov, whereas I've only received it today, 29 Nov. Payment is to be made by 7 Dec.

Any idea when exactly the 10-day free trial ends i.e. what's the latest day I can call up to cancel subscription and return recipe cards?

Thanks!!!

[leicester27]

exactly the same thing here recived it today pay by7th

[leicester27]

I rang them up they kept me on hold for about 10 min, but cancelled my subscribition/trial period.....did'nt ask any questions about sending anything back or any payment...I'll wait and see what happens now.

[steeev]

i received my wok the other day after waiting ages for it.

for those of you who dont fancy wasting their time and money by ringing their dodgy 0870 number in order to cancel your subscription,

heres an email contact form, which i found thanks to the link Tim L posted:

http://www.imponline-uk.com/au/jsp/public/customer/email_cs.jsp

ive just attempted cancelling my subscription via that form, will let u know how it goes

hth

steeev

[Flomay]

I had a similar experience as Caterina.
I received the pack on Friday 26th (invoice was dated 22nd) and rang today to cancel.

Firstly the operator told me that i had to pay the £4.99 for the introductory pack and then after that my subscription would be cancelled. I replied that I didn't want the cards so could I just send them back. She told me it would cost me more to send everything back than £4.99, meaning that I had to send the wok back too.

I pointed out that their website said the wok was free whatever you decided and she replied "Oh is that what it says!" She then offered me the cards for £2.00. When i said i didn't want them she said I could just keep them and that she will cancel my subscription.

So they obviously have that option all the time, just try to get a bit of money out of people!

[wapman]

Received my free wok today and again the invoice dated 22nd Nov.

Just rang up to cancel and was told that the wok was only free to subscribers.

I explained that the web site said "A FREE WOK" and he said i should be more careful in future.

I told him no way would they be getting any money for it, then he said " well just keep it" then slammed the phone down... LOL seems like they are having a bad day to me !;D

[Lychee]

I've sent an email as well, via the 'contact us' link on their website.

What's the worse that can happen if I just ignore the whole thing now? Seems like they don't want the recipe cards back anyhow. So if I don't return anything, don't actually speak to someone about cancelling my subscription, don't pay anything..................... ?

By the way, my pack included a 68g box of Schwartz Chicken Seasoning. Anyone else got that?

[steeev]

I've sent an email as well, via the 'contact us' link on their website.

What's the worse that can happen if I just ignore the whole thing now? Seems like they don't want the recipe cards back anyhow. So if I don't return anything, don't actually speak to someone about cancelling my subscription, don't pay anything..................... ?


well they could keep sending you recipe cards every week, until you owed them enough to justify sending round a bailiff? i guess? :-/

By the way, my pack included a 68g box of Schwartz Chicken Seasoning. Anyone else got that?

yeah me too, i think they give that to everyone :)

[Wickedkitten]

At least you lot got all of yours. When I opened the box, the only things in it were the wok and the actual storage box.


I've sent them off an email asking where the rest of it is but based on the experiences other people have posted, I'm not actually expecting an answer back :(

[lyniced]

Got mine this morning - so lets get this right - wok, cards, chicken seasoning, storage box all for £4.99. Then I can cancel the subscription with nothing else to pay? Have I got it right? Or does the whole lot have to go back even if I don't want to carry on with the subscription?

[temin]

I just rang and cancelled(took 3 mins) and had no probs.
They did try on the "you have to send back the wok etc and pay for the postage" trick but thanks to the posts on this site, I stood my ground and was told to keep the lot without any hassle and they'd cancel my balance.
So thank you all those who posted their experiences and warnings........

[purplepatch]

Same as temin, but only on the phone 1m 47s!

Said I wanted to cancel, he said I owed £4.99. !I said, can I just send back, he checked and said I could keep it as a complimentary gift.

It's very small - was expecting a big one !:o

Can't complain when its free though! !;D

[herbal]

Got the lot today, and rang up after reading here and was on hold for about 7-8 mins and then delt within 30secs

Me - I'll like to cancel my Account please?
CS - Ok blah blah.... How would you like to pay the outstanding balance?
Me - I don't you can have the cards back.
Cs - Well can i offer them to you for half price?
Me - No, i'll send them back.
Cs- Ok you can have them as a gift as we don't want them back. Your account has been cancelled.

RESULT

Thanks

[MimiJane]

Wok and the rest arrived this am. !Just tried to ring and got a BT message that the person I am calling is not available. ???

Tried the email address on previous page and just get an error page up. ???

Right, just gone to their web site and sent a message on their form through the "contact" link, saying I'd received my "free" wok and cards and wanted them to close my account as no more cards required. !Left my 'phone number, so will see if I hear further. !Expecting someone to contact me to say they want their £4.99 but, you never know, they may be totally fed up with all of us cancelling and just leave it. ::)

[mhuk]

you can buy a full-size wok from Asda for about £2.50

[purplepatch]

Doesn't seem so small now its out of the box with handle attached.... and moreover, its free ;D

[mattyh]

I called earlier today to cancel my 'trial' and they actually shouted at me!!

The first CS person got really stroppy and said I had to pay 4.99 and p&p to return everything, and when I read the content of their website she got really mad and put me through to her supervisor. Even funnier, her supervisor was really nice at first, until he realised I wanted to cancel and keep the wok, and he flew completely off the handle - accusing me of taking advantage etc etc (yes, semi true but hey that's business!)

He eventually said 'look, i'm going to cancel your invoice, you can keep everything and you'll never hear from us again' and hung up on me!!

Was a little bit dumbfounded after that - I can only think they have a policy of aggression to try and bully the more vunerable into paying money.... very dodgy company indeed!!

[mattyh]

incidentally if you don't believe they've cancelled your subscription (which I didn't) then they have an online account thingy at www.imponline.co.uk

Managed to confirm they'd settled and cancelled my 'trial' and taken a screen grab.

They can wok off. ;)

[richardcn]

I've just been on the phone to cancel my account and return the goods etc as they were apparently ignoring my emails. First call was a joke, as mentioned in other posts it seems that they've set up their call handling service to make money from the 0870 number. The voice messages are strung out with unexplainable gaps in between and unnecessary keypad requests. Then they automatically put you on hold while they advertise their other products. When you finally get through they try everything they can (and their not so polite) to get you to give them some money for the 'free trial offer' (see earlier posts). I was appalled and said that i'd think about it. THEN I came to the forum and got the lowdown. Phoned back again, pressed keys early to skip through the menu, and selected Option 1 to 'pay your invoice'. Got through loads quicker and the operator didn't complain when I said that I wanted to cancel and return the goods. She said 'keep them for free'! I think it depends on the operator and how long they've been in the job/at work today (she said good afternoon and it was morning and sounded NFI). Think I'll drop OFTEL an email about the blatent abuse of the 0870 system, it can't hurt to try especially if they get more than one complaint (hint hint). Freebie or not its unfair on all their customers.

[MTM]

ordered mine with no problem, my postie is going to be so annoyed with me now!!! ::)

[Lychee]

I was actually quite nervous about calling them up to cancel my subscription after reading previous posts! I just don't like rudeness at all. Anyway, I called up early this morning just after 9am and was on hold for less than 3 minutes. Spoke to a guy who wanted my customer ref number then asked to confirm name and telephone number. I NEVER PROVIDED A TELEPHONE NUMBER! The cheek. I told him I definitely did not give a phone number before and he actually said "That's right" then gave some lame excuse about 'just in case there's a problem and we need to contact you'. Rubbish :P But then continued, "You don't have to give a phone number if you don't want to." duh! politely declined to give a contact number. Was then asked if I wanted to suspend my account for three months or just cancel it all. duh again:P He confirmed cancellation, mentioned nothing about returning recipes and hung up on me. ::)

anyone unwrapped the recipes yet? or experimented with them? I'm wary about touching the recipes in case they write to me and demand them back:P

[16011996]

mine has come, and i have cancelled. ;D

[Gavin57]

I have now received wok as well. Have not cancelled yet. I have looked at www.imponline.co.uk to check my account. It asks for a customer number (9 digits starting with a '9'). The customer number on my statement starts with a 9 unfortunately it has 12 numbers in it and the window for the account number only takes 11 numbers. So I can not get into see my account. :-[
Update just tried putting in first 9 numbers and can now get into account.

[elvis_bloggs]

I am sooooooooo glad I did not bother with this one. Whew. ;D

[rtm]

Try this number instead of the 0870 number

0207 2589000 (international masters publishers)

from www.saynoto0870.com

[steeev]

Try this number instead of the 0870 number

0207 2589000 (international masters publishers)

from www.saynoto0870.com


great find! well spotted! :D will give it a go :)

[MimiJane]

Has anyone had a response to their email yet? I emailed to cancel a few days ago ... left it very vague and didn't mention the £4.99 invoice. I've not heard a thing, so should I just leave it and hope for the best, or give them a ring to confirm the cancellation?

(I tried to ring them initially, but just kept getting a BT message).

[laila]

RTM- many many thanks- u r great for finding that number!!!! i only received this today (welll got it for my mum under her name and one for my sis but my one hasnt arrived and we live at 3 diff addresses) anyway my mums invoice says 22/11 even though it delivered on the 1st dec- think they are trying to pull a fast one! will call them int he morning!

[schmooser]

New number for you to use, after using the saynoto0870 site on the IMP number above, spoke to their switchboard who gave me another number which does just the job:

02070199556

I didn't bother pressing anything when it asks to press the * key, then it puts you straight in the queue to speak to someone. Didn't have to wait long (about a minute).

Spoke to a helpful chap and it went something like this:

ME: Hi I'd like to cancel and arrange to return the stuff
IMP: You've just recieved the intro pack for pan or wok?
ME:Yes
IMP: Can I ask if you ordered it as we've had a lot of calls and emails about this one?
ME: Yes, I ordered it, but it was so long ago I have since bought some recipe books and don't need to collect the cards. So where do I return them
IMP: OK, no problem, saves everyone hassle if you don't send them back so you can keep them and I've cancelled your account. Thanks for calling

It as all very polite and easy, so it's not all horror stories.

ps. I don't think it was an actual "imp" on the end of the phone! ... but you never know .........

[Ticklemouse]

Maybe they're just getting fed up with people cancelling ;D

Just rang on the 0207 number schmooser gave, spoke to nice if rather bored (ie, oh, no, another cancellation!) lady. Told her I wanted to cancel. SHe asked why, I said, got a cookery book, not that impressed with cards anyway thanks. She asked what I wanted to do so I said return them please. She said, too much money to return, please keep them with our compliments and account cancelled. ;D

On phone for less than 3 minutes, cost 1p (18866) - all the freebies. Cheers to OP. :D

TM

[kevtrader]

My wok came a few days ago and I finally got enough courage to phone the company up just now after reading the stories on this thread and it was quite easy and quick!

BUT the operator said that I should pay the invoice anyway so I told him that the wok is free on the website and asked when should I send the goods back. He said the account was cancelled before all this and I think he tried to make me pay the £4.99 anyway!

So thanks to all of the people who wrote the stories so I could use them as guides!

Kev

[ran1gers2001]

Hi guys I got my wok yesterday and thought i'd see about cancelling it today so i called up and the guy just wouldn't budge and insisted i pay to return recipes. I just hung up and then called again got someone else who said my account was already cancelled. I said i had just called and been cut off so i wasn't sure if it had gone through and also said was it correct that i can just keep everything without paying and he said yes that's fine. Result ;D

[rebmen]

Got my wok yesterday. Read the stories here on the MSE forum. Called them today and asked to cancel it. Called the 0207 number and the whole transaction completed in 5 minutes. Also asked a confirmation to be sent via email

By the way I have been asked to keep the whole lot.

Many Thanks to all the members who have shared thier experiences

[Junier]

Ive just received my 2nd wok intro pack now all I have 2 do is mull it over wether to keep or send back!!! :-/
..
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.
.
.
.
.
.
.
.
.
.
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Right Ive thought about it im cancelling ;D

[Show_Me_The_Money]

;D

I read all these posts with interest and gave it a go today (although i had emailed them about 3 days ago without any reply). They also gave the usual speel of charging £2.99, I said no, they said it would cost me more to retrun it, I said I'm keeping the wok as it was free and would just send back recipe cards which wouldn't be that expensive, they then said it would confuse the system and just to keep all of it.

Then got my wife to do the same thing with her order with the strict instructions not to cave or let them bully her - same speel.

Thanks to everyone for the advice.

Was wishing that I hadn't bothered ordering in the first place, but now that it's done I feel better.

Although, lets just see if any demands for payment turn up (which wouldn't surprise me judging by their tactics so far !).

[Fionnuala]

Have just ordered my wok...then read the entire thread. Wish I'd done it the other way around. What I can't understand though is if this deal is so troublesome to them, why on earth are they still offering it? Silly people!

[PompeySteve]

Just phoned to cancel, pretty much the same routine :

Me : "HI just received wok + cards and dont want cards so please can I return them and cancel"
Them: "Why don't you want them"
Me : "Wife is getting recipe book for christmas"
Them: "Oh ok, it will cost more to return than the £4.99"
Me : "No, I just need to return the recipe cards that'll be less than £1"
Them : "No, you have to return everything"
Me : "No, the offer on the website says I keep the wok even if I don't want the cards"
Them : "I haven't seen the website [yeah right] but I think it means the cards you receive AFTER this offer"
Me : "No, it clearly says I only pay if I decide to keep the introductory offer and the wok is mine whatever I do"
Them : "Well, you have to return the box" [!!!]
Me : "Are you sure? Did you say Box or Wok?"
Them : "The box"
Me : "Well that's pretty light anyway"
Them : [getting annoyed] "Umm ok, well I'm going to check that offer now so just keep the stuff for free ok"
Me : "Thank you, bye-bye!"

[Nick_A]

Well what a terrible experience! Thats the last time I go for freebies. The lady I spoke to was well moody! She said I had to pay for everything! I said let me speak to your manager and I did. I told him that I didnt want the stuff and he said I have to pay for everything! I said no your website blah blah, and he refused to listen.He was Worse! He accused me of using their company that I had no intention of keeping the recipe cards. Then I said I dont want the stuff take it back and he said I have to pay for delivery. I said no and I asked for his name - that I was going call trading standards now. He had a go at me, then he said that I could keep everything with compliments and that I will never hear from them again. I was dazed - what poor customer relations.

I dont recommend this freebie - hassle.

Nick.

[MimiJane]

OMG! After reading all these posts, I don't think I dare ring them up to see if they've received my email and cancelled everything. :-/

[tinalives]

Hi Mimi,

I've only emailed them too. I sent an email via their website on the day I received the goods, and I've just sent another one now.

As far as I'm concerned, if they choose to ignore my emails that's their problem - they're not getting a penny out of me!

[MimiJane]

Hi Mimi,

I've only emailed them too. !I sent an email via their website on the day I received the goods, and I've just sent another one now.

As far as I'm concerned, if they choose to ignore my emails that's their problem - they're not getting a penny out of me!

Hear hear Tina! Keep me posted if you hear anything from them and I'll do the same.

Mimi

[tinalives]

Will do! We'll see what happens! ;)

[CBo]

Might be worth recording the calls and putting them on internet as how not to have good customer service. :)
Any chance that they will still bill you if you just contact via e-mail (like the studio) and then add large late charges if you don't pay them?

[Alpinestar]

I called them first thing and the guy seemed to be reading off a card. Anyway canceled and I would think that as a previous stated call them early as the later on in the day the worst the mood gets. What a nightmare !!!!!!!

[dralla]

I cancelled through the automated telephone system and email them asking if they would pay the postage to return the cards - no reply !

[Elzo]

sooooo glad I decided not to take this freebie! what a hassle! I can't believe the way they have been treating all of you on the phone!

Thank God for emails!!!

hope they leave you all alone now!

[tinalives]

I won't be bullied by anyone - they are in the wrong, I'm not, if they want to carry it on to the point that it goes to court I'm more than willing to stand up for my rights.

Maybe it'll teach them a lesson - don't make promises that you've no intention of keeping!

[Davesmum]

OH NO! :o :o :oHave recieved my wok! :-[
Am too scared to cook with it incase it charges me money to add the free chicken seasoning!!!!!! :'(

HAve emailed twice to cancel, no reply, i did ask them to confirm my cancellation, Will keep everyone posted. Wish me luck!

[DanMushMan]

This is my first post, i've been a lurker on the board for about 2 months.

I took the free wok offer. I was ready to pay the £4.99 and just cancel my account, without all the hassel of sending the stuff back (I hadn't read that the company couldn't be arsed to pay for return postage). So I phoned them up, and paid the £4.99 on my Mastercard.

However, checking my details online, the day after I used the card there's a £500 payment to Ladbrokes in London.
I've phoned the emergency line to cancel my card, but they can't start an investigation until proper customer services start at 8am. Now i'm not saying that it was someone at the company that stole my credit card details, i've used the card on the web quite a lot, but just be careful.

[MimiJane]

This is my first post, i've been a lurker on the board for about 2 months.

I took the free wok offer. I was ready to pay the £4.99 and just cancel my account, without all the hassel of sending the stuff back (I hadn't read that the company couldn't be arsed to pay for return postage). So I phoned them up, and paid the £4.99 on my Mastercard.

However, checking my details online, the day after I used the card there's a £500 payment to Ladbrokes in London.
I've phoned the emergency line to cancel my card, but they can't start an investigation until proper customer services start at 8am. Now i'm not saying that it was someone at the company that stole my credit card details, i've used the card on the web quite a lot, but just be careful.

What a nightmare! !Do hope you manage to sort this out quickly ... !keep us posted.

[oubykh]

i phoned them this week and was on hold for a minute or so but when i said i wanted to return the stuff a resigned voice just said keep it. i did say i would return if he wanted, he just said no - keep it.!! no hassle really ;D

[QuidProQuo]

I only just received the wok today leaving just I day to make the requested payment??

I have therefore submitted a cancellation request on their website tonight and will follow up with phone call tomorrow.

Thanks to everyone for posted info, very useful. ;)

[ugy101]

i have already recieved it and have been asked to pay the 4.99, i have gave my card details over a voice automated recording machine, i dont even know if its been accepted or not, dont know how to email them, wats their email address

[QuidProQuo]

Rang this morning using 0207 0199556

Got through to customer services in less than 30 secs, told them I wanted to cancel, they told me to keep it. No problems :D

[Junier]

just rung up and 1st time I got a right one she wouldna have any of it and was insisting I cough up the £4.99 :-/ I cancelled the account anyway...

Then I rang back and got through said I wanted to cancel she said it had already been cancelled!!!! ;D

I said ok how do I go about sending the items back ?

she said well it will cost a lot more to send back and she would right the invoice off and close the account and I was to keep the pack with their compliments ;D

Woohoo Result ;D ;D ;D

[tinalives]

Well it certainly sounds like they've accepted defeat.

[MimiJane]

I rang this am as I've had no confirmation of my 2 emails and asked the girl to ensure my account had been cancelled. It had not(!), so she cancelled it there and then.

She asked me to pay the £4.99 and I said no as the wok was free and I therefore was sure I could keep it. She said she had been working there for a year and knew what she was talking about but, because I persisted, she went to check. She then said I could keep the wok, but everything else was to be returned. I argued this, but she said I HAD to return the cards, etc. and that was that!

I don't see why I should get involved in paying P&P ... do you all think I could get away without returning these. ???

[tinalives]

Heck! Well I did a printout of the web page with the original offer saying you could keep the wok 'whatever you decide', but I suppose that if they insist on the other stuff being returned then we'll have to do it. :-/

Having said that, they've not responded to my emails, but I've got no intention of ringing them up. If they pursue the matter in writing I'll happily respond in writing, and I'll return everything if they like (except the wok!) but I'm not paying a penny! ;)

[MimiJane]

Heck! Well I did a printout of the web page with the original offer saying you could keep the wok 'whatever you decide', but I suppose that if they insist on the other stuff being returned then we'll have to do it. :-/

Having said that, they've not responded to my emails, but I've got no intention of ringing them up. If they pursue the matter in writing I'll happily respond in writing, and I'll return everything if they like (except the wok!) but I'm not paying a penny! ;)




Mmmm, just checked the box everything came in and it's not just the recipe cards in there, there's also the box that the cards should go in while you're collecting them. !I'm not going to mess about packaging everything up ... too much hassle (and expense ::)). !I'll just leave it I think and, if anyone decides to contact me (which I doubt!), I'll say it was agreed I can keep everything.

At least I can keep (and use) the wok ... not bothered about the recipe cards anyway, they can stay wrapped up in the garage for now. ::)

[tinalives]

Good thinking - after all it sounds like they won't have a clue what they've said to who!

(I'm not bothered about the cards and stuff either!)

[Junier]

one thing seems clear to me that once you have spoken with customer service they dont make a note on your account as to what has been said unlike some companies do ;)

the only thing they do make a note of is the reason you want to cancel :D

[tinalives]

Ha ha ha, you mean they make a note of the fact that we've all got our freebie and now we don't want to know!! :o :o

They're a funny bunch aren't they!

[MimiJane]

one thing seems clear to me that once you have spoken with customer service they dont make a note on your account as to what has been said unlike some companies do !;)

the only thing they do make a note of is the reason you want to cancel !:D

The girl didn't even ask me why I wanted to cancel, just got really stroppy about returning the cards, etc. ::)

[blackpongo]

i recieved mine today and after reading previous post i dont know what to do , do i pay the £5 or hope i get through to a person i can talk to
help

[blackpongo]

good morning just spoke with customer services and have cleared my account and i can kept everything for free

[simonm1970]

Got mine thru the post this morning , no recipe cards or samples :(
I phoned and told them this.
they are now sending out a new pack. and have been
told to keep old pack.
Once i recieve this I will cancel

What a freebie!! ;D ;) :)

[Marigold123]

Reading all these previous posts about the trouble people have had with this company's customer service, I suspect that they are offering their staff a bonus if they can get people to keep and pay for their cards. Or possibly having their wages cut if they don't!! - Horrible company.

Still haven't received mine, but I certainly won't take any b*ll*cks from them when it does arrive, thanks to everyone's posts on this thread.

Cheers, chaps! :)

[culpepper]

sounds a bit like a thing we did years ago.It was wildlife cards that came with free mini binoculars.
The cards were lovely but my son was too young to appreciate them and they got damaged really quickly.When we rang to cancel , the lady on the phone sounded quite disgusted that we had the cheek to not want the cards but still keep the binoculars. >:(
We very nearly had an arguement before she would accept we were in the right. Grrr

[Marigold123]

Ah yes, that would be Wildlife Factfile if I remember rightly. Sounds like a familiar scenario. I think we've still got the binoculars somewhere.

[tinalives]

I received a pack of recipe cards and a bill (I assume) this morning, so I have scrawled 'RETURN TO SENDER' across it in marker pen and will post it later today.

[Gavin57]

I am the same get an email first thing yesterday saying subscription cancelled, then later in day received small package of recipe cards. Will be returned to sender soon. Unclear if they are still looking for payment for first lot of recipe cards.

[lizbee]

gavin 57
Can I ask you when did you cancel your order?

If you only got an email yesterday I presume the card would have been sent out before the email.

I am quite worried as I have emailed them 4 times to cancel and they have not replied once.

Who would want to pay £4.99 for the cards not me! You will be able to buy a Good cookery book in the January sales.

I went to the post office this morning to get a reciept for proof of posting, but you have to get them weighed
first. It cost me £1.27

[tinalives]

They ignored my emails too Lizbee, but i am going to claim that I rang as well and got told my account had been cancelled and to keep everything, don't know who I spoke to as they put the phone down on me before I got chance to ask.

They're seriously not getting a penny out of me!

[lizbee]

Hi Tinalives

What a lot of trouble it is causing. I spoke to a friend of mine who works at the CAB, the advice I was given was to post it back, with proof of posting or write to them and ask them to pick it up as you had already cancelled the order.

[tinalives]

What a pain in the @rse!

Well, at least we got a wok, and cost them alot of money in the process - maybe it'll teach them not to rip people off :-/

[lizbee]

I A G R E E

[Gavin57]

I emailed them 3 times between the 1st and 7th December within the cancelation period. The only response from them was an email on the 16th at around 10:30am.

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! 16.12.04


! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !Customer No.
! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

Dear Mr XXX,

I am disappointed that you have decided not to continue
collecting with us at this time, and can confirm that your order
for 1001 RECIPES FOR PAN OR WOK has now been cancelled as
requested.

If there is any balance owing on your account at today's date
this will be shown at the foot of this letter. !You can arrange
to settle this account either by calling us on 0870 751 7259 to
pay by credit or debit card, or you may send a cheque or postal
order payment to us. !Please do remember to write your customer
number on the reverse of any payment so that it can be credited
to your account. !If any items had already been sent to you
prior to receiving your cancellation instruction, these
will be included in the balance shown below.

We hope that you continue to enjoy 1001 RECIPES FOR PAN OR WOK
and of course if you wish to start collecting again in the
future, or are interested in making a bulk purchase to supplement
your collection to date, or if collecting at a different speed or
delivery intervals would be more convenient for you, please give
us a call and we will be happy to assist you.

We are here to help customers, so if there is anything we
can help you with please call us at Customer Services on
0870 751 7259 or e-mail us at customerservice@impltd.co.uk.

Yours sincerely,

Pauline edwards
Customer Relations Department
-----------------------------

Balance Outstanding: !$9.98

I asked them at the time how to send back the original shipment that I received but there is no mention in their response. I will probably email them again about them requesting money and letting them know that latest cards received are not needed and are being returned.

[MimiJane]

Mmmm, I think this whole scenario has taught us all to be very careful about applying for "free gifts" in the future. ::)

I, for one, will not be sending for any similar offers due to all the hassle it's caused. It's just not worth the money, time and worry involved and it's not even as if the wok is superb quality ... I doubt if I'll be using mine much at all as it's just not big or robust enough for our household. ::)

[rtm]

I ordered mine months ago...........thankfully it has not turned up

[oubykh]

When i offered to return the cards (which they let me keep) i mentioned that the reason was that i already had a load of the cards.
They were once given away a few years ago i think by tesco or asda, about the same time Jamie oliver/sainsbury started their cards.

[Ticklemouse]

The wok isn't anything to write home about! Used mine for the second time today and when Mr TM washed it, the non-stick started to come off!!!

However, I have a friend who applied for this offer a couple of years ago. She paid her £4.99 and then decided to cancel her order - put it in writing. They kept sending her the recipes, so she wrote to them and said that she had cancelled her order, had also spoken to them and that if they continued to send her recipes, that was OK but she would consider them free gifts as she WOULD NOT be paying for them. More arrived, they threatened her with court etc, she referred to her previous answer and threatened a solicitor's letter, and lo and behold - account cancelled, nothing to pay.

Oh, and her wok is still going strong after 2 years. Maybe I just got a bad one >:(

[iannewbery]

Well i got some cards but no introduction letter and no wok.........NO WOK!!!!!!!!

And i waited all this time....

[pww2004]

Ordered mine, recived no probs. RANG to cancel, very pleasant person answered with no pressure at all. They said no need to return the parcel as would cost too much for them

Have since checked on the imp website using my account number and it shows as cancelled. Perhap this mght be an idea to do once you think you have cancelled just to make sure at http://www.imponline.com/

Would happily try any future offers as we have also been buying the childrens computer series with no problems and stopped/started when we wanted to

[queensway_boy]

thanks for this

[mecanno]

Thanks can't wait to stir fry the cat( only joking, they're better boiled) :D

[Davesmum]

Ohhhhh nooooo the big bad wok thread.:eek: I would avoid this one if you dont want a long silly process of phone calls, letters, emails, so on just for the sake of the wee wok!

Am still being sent cards despite all my dealings with this lovely company! :mad:

Well - Thats just my opinion. :)

[sparky61]

Ohhhhh nooooo the big bad wok thread.:eek: I would avoid this one if you dont want a long silly process of phone calls, letters, emails, so on just for the sake of the wee wok!

Am still being sent cards despite all my dealings with this lovely company! :mad:

Well - Thats just my opinion. :)

I agree, they were a right pain. I wouldn't touch this with a 10ft chopstick

[Davesmum]

I think with the amount of us that were taken in and ordered this, we could probabaly make a 10ft chop stick!! :)

[Lychee]

still getting mail from them asking for payment :(

Have checked account online and it does say 'Cancelled Order' which I definitely did within the 10 (I think it was 10) days. Looking at my payment slip, on one page it says AMOUNT DUE £4.49 whereas on the other page it says AMOUNT DUE £4.99. yeesh.

any suggestions what I should do?

[lil_angel]

I Never Recieved Anything At All So I've Reduced Myself To The Fact I Aint Getting One.did Everyone Recieve Theirs Or Was It Just Me?

[Davesmum]

Count yourself lucky that you never got one lil. Many people did, including me and have had non stop trouble with the company. I suppose thats what we get for wanting the freebie and not the card collection. :o

[Caterina]

Hi all

I did receive the wok, cards and spice, had to go through the ra-ra of cancelling with the woman telling me that I could have it for half price if I decided to keep it - told her no, I'd rather send it back - she said, in that case you can keep the lot (stroppily) and I shall cancel your order.

Never heard a peep from the company any more (I must have been lucky) and truly enjoying the use of my free wok!

Caterina