Juicy Brains Panel

[DonGotti]

Sorry if this is the wrong place, but is anyone else struggling to log on to this website? Each time I try it says I've entered the wrong password and although I've requested a reminder nothing has come yet? My brother is having the same problems.

[Grunhilda]

I've just signed in and it's ok!

[echo]

signed in ok

[jen_1985_04]

Sorry if this is the wrong place, but is anyone else struggling to log on to this website? Each time I try it says I've entered the wrong password and although I've requested a reminder nothing has come yet? My brother is having the same problems.


Yep i'm also having these problems :mad:

[drystonewall11]

Anyone else notice payments from surveys aren't getting credited recently? Completed two surveys in November but neither paid. Emailed Juicy Brains Monday but no reply.

[lindseykim13]

Yes i havn't been paid for one i did the other day and i was certain they got credited straight away can anyone else tell me how long they take?

[smartie12]

Are you using the right website address??

http://www.juicybrainspanel.com/

Sometimes if you put something slightly different it's for another country.

[chloes]

I haven't had money credited either. I got chosen last week to do a test for butter, and haven't received the product or the money for the initial survey. Very annoyed with Juicy Brains! :mad:

[iwanttoberich]

I haven't had money credited either. I got chosen last week to do a test for butter, and haven't received the product or the money for the initial survey. Very annoyed with Juicy Brains! :mad:

Me too. Wondering how they plan to ship butter to us?

[chloes]

Glad it's not just me then iwanttoberich!

[drystonewall11]

Yes i havn't been paid for one i did the other day and i was certain they got credited straight away can anyone else tell me how long they take?
They now update accounts 11am and 11pm daily. At least they're supposed to. Emails are normally replied to in 24hrs. But right now they're not getting answered at all. That they're suddenly not paying and not communicating is a worrying combination.

I got the Juicy Brains newsletter today and there's no mention of these problems. In fact they congratulate themselves on the positive feedback they got last month...

[culpepper]

My test product has just arrived. It is in a large cardboard box and insulated with freezer blocks to keep it cold. Worth it just to have the packing materials LOL
My log in has been fine since I joined. I had an initial hitch but managed to sort it out with an email and since writing down my password ,I have logged on no trouble.
Some of the payments are not instant I think but usually turn up in the end.
Ive just cashed in my amazon vouchers and bought OH's pressy for his birthday with them.

[chloes]

I just got mine too, can't believe the size of the box for a little pack of butter! Still haven't had the money for the initial survey yet though, so it makes me wonder if I'll receive the £5 for the product test they said they'd give.

[vixens mum]

disn't see that one for butter, but log-in ok.

[iwanttoberich]

I got my initial payment. I love it when these companies send stuff to try out.

[chloes]

Have just got my £1 for the first survey, wonder when they will get back to me about the product results??

[greyskittles]

Just wondering whether anyone's received vouchers recently? I've been waiting for a £5 voucher for a few weeks now... hope they haven't forgotten about me.

[leeniebaby21]

has anyone recieved the email for the ginsters honesty test? i got the email but there is an error when i try to take it. anyone else having this problem?

:confused:

[carla40]

i have just joined, and tried the ginsters test but i got the error as well

[leeniebaby21]

maybe the error is the test? lol. to see if we are honest and report it. i have reported it about 4 times but still the link doesnt work.

[bulktrans]

i registered 2 days back still wiaiting for my first test/survey....how long does it take for the first survey/test ....and do you get email or should i check my account everyday..

[Lady Fluff]

I had an email - it was at least two weeks before I got anything. Only had one survey so far, so might take a while before I reach anything pay-outable

[wavey_davy]

The surveys are very hit and miss with Juicy - I've had one in the last two weeks but before that I was getting 4 or 5 a week for a while.
I just want to point out the monthly e-mail you get has a juicer on it and I urge you to do this one too as the prize draw is real (I won one of the £100 amazon vouchers last month ;))
They are normally quite quick about adding to your profile if you finish a juicer. One I had this morning has now been credited. HTH

[hannoja]

I'm having login problems too. I emailed 'Cedric' who gave me the 'other' website address (without the 'bri') which made no difference: it still complains about my password (which is right). I emailed 'Cedric' back and got the same, obviously automated, generic response.. still can't log in... never mind eh.

Good luck to the rest of you. How was your butter..?

^..^

[Angie100]

I had a large tube of Nivea anti stretch marks cream come today to test for Juicy Brains. Well chuffed!!!

[Loonytunes]

I had a large tube of Nivea anti stretch marks cream come today to test for Juicy Brains. Well chuffed!!!

How do you know yours is Nivea? Mine is in a clear bottle and just got a letter on the label!

[netimka]

i got a cream too... in big white tube, with the sticker only V8... dont know the brand... hope they will let us know at the end of this trial...

[Angie100]

How do you know yours is Nivea? Mine is in a clear bottle and just got a letter on the label!


When I did the survey it said Nivea!!!

[woollyed]

Are you using the right website address??

http://www.juicybrainspanel.com/

Sometimes if you put something slightly different it's for another country.

Thanks for this, I have just joined juicy brains, can't wait for my first trial

[parahandy]

They have just given the site a "bit" of a makeover. If you get an email with a new password, log in.

Check your account balance...

[greyskittles]

:eek::eek::eek::eek:

[Queenriderbrekke]

I already did check my balance!

I seem to have £20.00 too much, so I've emailed them asking them to confirm that the balance is correct. Hope it is, I seem to remember an email with a juicer about the European football so I'm hoping I won some sort of prize in that!

[GemmaC25]

Omg! I logged in and it said I have a balance of £50, I thought maybe this was wrong, but I claimed amazon vouchers and the codes came through e-mail straight away and I've put them into amazon! If this is a mistake can they cancel them? :S
It was the same on my bf's account although he had £20.

[GemmaC25]

Has anyone else claimed amazon vouchers from their balance?

[Helix]

Logged in and found £80 in there. So I quickly changed it all into Amazon vouchers.

[GemmaC25]

Is there anyway they can cancel these vouchers when they realise a mistake's been made? (I'm assuming they've made a mistake anyway!) I'm tempted to spend them all now!

[GemmaC25]

Maybe I will hang onto them then and see what happens.

[antuk]

Has anyone managed to get to the profile page to change their password from as it says in the email? Taking a age for any of those pages to load!!!

[louisa81]

:(
I just tried it, Amazon was very slow! wonder if there's a whole bunch of mse-ers trying to cash in their juicy brains vouchers!

Seems your "new balance" is just something to do with your total past balance (if that makes sense...?) as i've just tried to cash my amazon vouchers... and it saifd i'd already used them :(

Boooo :( I was well chuffed at the thought of free books.. back to my bview reviews I guess... seems like hard work now after 5 minutes of utter excitement of free juicy vouchers!

[antuk]

I think your new balance is double what your old balance was.... and Amazon accepted my voucher codes, wahoooo :)

Apart from this, not liking the changes tho, the old site was much faster and more stable (keeps crashing on me everytime i change anything)

[louisa81]

I think your new balance is double what your old balance was.... and Amazon accepted my voucher codes, wahoooo :)



It accepted your codes??:eek:

I am so jealous :(

[antuk]

It accepted your codes??:eek:

I am so jealous :(

Sorry!! I did do it pretty much as soon as i got the email, before i even read these posts, i guess its possible they have realised and cancelled the vouchers and i got in before then? Just a guess tho...

[louisa81]

Yea probably- I did it before I came here too.. but my browser decided to "not respond" then my amazon basket wouldn't open :mad:

would've made my day if it had :(
Boooooooo! :(

Anyone else had any luck?

[Queenriderbrekke]

Am I only the only one here who hasn't tried to cash in on points they know aren't theirs?????

[GemmaC25]

But they are mine? They were in my account then they sent the codes to my e-mail address.

[greyskittles]

I vaguely recall Valued Opinions having a similar problem with Amazon vouchers... I'm not sure what the outcome was. Does anyone else remember? It must've been over a year ago.

[Queenriderbrekke]

My apologies GemmaC25, I thought like me that you had points in your account that you knew had been credited in error. I know that I had 0.75 before they changed the site and now I suddenly have 20.75.

[Hindes57]

I have £62 in mine for some reason, but cant convert them to vouchers. Will wait and see what happens with them

[borntoshop]

Panelist login failed: Your status is disabled. :confused:

[daisy2002]

I have the right amount in my account.
Its £15 but it won't let me get the vouchers.

[kpa]

Am I only the only one here who hasn't tried to cash in on points they know aren't theirs?????No! I emailed and told them my balance was wrong.

If for some reason they have decided to give me £20, which I highly doubt, I'll claim it. Otherwise no way!

Edit: The new site is really slow (probably all the people trying to claim the 'free' money :D). And I can't find where to change my password.

[jenny_f]

Just had the email with the new password on, logged on and I've got £41.25. Now I knoew I had under a fiver in there as I've not been doing surveys as I've been away for 4 months.

Hmmm.....but the amazon vouchers would be VERY nice, already thinking what I could buy.

Any one had an email back from juicy brains? do we know whats happened/happening?

[klb]

And I can't find where to change my password.

As I've just done this.

MY account and then personal info.

[CBo]

I had £140 but quantity selection was disabled. I think that stopped me being tempted :) Probably get a life ban or something

[parahandy]

My balance jumped to £41.75 so I claimed £40 Amazon vouchers. I haven't redeemed them yet, so if they come back and say there's been a mistake, I'll be disappointed, I can't really complain, I suppose...

[jenny_f]

it won't let me claim mine. I click and go through to the claim page but I can't change how many vouchers I want, it just stays at zero.

Any one had a reply to their email yet?

[dreamalittle]

I can't even log in to my account - it just says invalid log-in or password. Tried the new password they sent me and my old password and neither works. The 'forgot password' form doesn't seem to work, either. :mad:

[Survivor]

I had that problem too dreamalittle, and managed to get round it by copying and pasting the password into the box. It wouldn't accept it any other way:confused: and the sites taking so long to load i've given up now trying to change my password.

The site was great before, i don't understand why they had to mess with it:rolleyes:

[sashysach]

I've had the same problem it wouldnt accept my email address and pasword got new one sent still doesn't work.:confused:
Tried the copy and paste as suggested still doesn't work.:mad:
Will I ever be eble to use juicy brains again.:confused:

[x_Bunny_x]

I saw the email this morning before coming onto mse, my juicy brains page says this

Login into Netpanel failed.
Panelist portal is not accessible.

The most likely cause of this message is webserver is not available
or improper panelist portal configuration.
Please contact your service provider

So i assume they have found out what naughty mse's are doing and took the site down so they can fix it :p

[echo]

i get that same message too

[liquidlives]

I saw the email this morning before coming onto mse, my juicy brains page says this

Login into Netpanel failed.
Panelist portal is not accessible.

The most likely cause of this message is webserver is not available
or improper panelist portal configuration.
Please contact your service provider

So i assume they have found out what naughty mse's are doing and took the site down so they can fix it :p

I got that too!

[d00m]

I had £41 when I logged in last night so cashed in 4 x £10 amazon vouchers. TBH I don't know how much was in my account as I haven't logged into it for ages but we'll have to wait and see. (Amazon did let me redeem the vouchers by the way)

[GemmaC25]

My vouchers have vanished from Amazon :(

[antuk]

and mine, and i lost the £5 that i got from juicy before they shut down the site :(

[GemmaC25]

I emailed Amazon asking what had happened, they said sorry they expired, but this time we will re-add them for you, please use them before they expire next time. So I have them back :)

[parahandy]

I applied my vouchers yesterday, and they are still there. Can't help thinking though that this is being naughty...:confused:

[netimka]

i didnt log onto new site yet but I got this email yesterday...HTH

Dear Juicy Brain,
At the moment our panel is being improved so we can provide a better and more efficient service for you.
Unfortunately due to problems outside our control this is taking longer than expected.
We are endeavouring to ensure that your accounts will be accessible as soon as possible.
We would like to apologise for the inconvenience that this may have caused.
You will be juicing again soon!.
Kind regards,

http://juicybrainspanel.com/Panel/image/emCedric.gif
Cedric
Chief Juicer
www.juicybrainspanel.com (http://www.juicybrainspanel.com/)
Fast Feedback, Freshly Squeezed.

[d00m]

My amazon vouchers have disappeared this morning - oh well:confused:

[liquidlives]

Unfortunate. Lucky for those who were able to use them!

[jenniewb]

wow! seems like they must have gone bust or something- glad I never really got anywhere with them, I joined but never ever got any surveys, though did get asked them through Global Market Research as well,- still never qualified!

think thats really out of order of them to cancel all the vouchers on you like that, personally, I would write to bbc watchdog about that- see if they can get the main owner on TV to answer for what he/she has done!

[parahandy]

wow! seems like they must have gone bust or something- glad I never really got anywhere with them, I joined but never ever got any surveys, though did get asked them through Global Market Research as well,- still never qualified!

think thats really out of order of them to cancel all the vouchers on you like that, personally, I would write to bbc watchdog about that- see if they can get the main owner on TV to answer for what he/she has done!

Surely that's a bit much? The people who run Juicy Brains have obviously had some problems in upgrading their site, which as resulted in incorrect reward values being attributed to members. To allow them to correct this, they had to take the site offline.

The reward vouchers weren't really ours to begin with, so I see no reason to complain for them having removed them.

[sprouter]

I emailed Amazon asking what had happened, they said sorry they expired, but this time we will re-add them for you, please use them before they expire next time. So I have them back :)

Brilliant - cheers for that. I had £75 in Amazon vouchers which disappeared. I sent email to Amazon and they've re-added them (and I've spent them pretty sharpish).

[liquidlives]

I hope all this revamping means we'll get more surveys. When I first signed up I would get a fair few per month and now I'm lucky if I get one every two months.

[julesgr]

From the main page:

Top up with fresh Juice,
once we unpeel our new site...

At the moment our panel is being improved so we can provide a better and more efficient service for you.
Unfortunately due to a couple of technical hitches there will be a small delay in this... We are working as quickly as possible to resolve these problems so that you can carry on juicing soon! We expect to have everything working smoothly by Tuesday 22nd - but rest assured we'll drop you a line to confirm when its open.

I tried to follow the instructions in the email but the site must have crashed when I was on there.

[jenniewb]

Surely that's a bit much? The people who run Juicy Brains have obviously had some problems in upgrading their site, which as resulted in incorrect reward values being attributed to members. To allow them to correct this, they had to take the site offline.

The reward vouchers weren't really ours to begin with, so I see no reason to complain for them having removed them.

so let me try to understand this- as juicybrains have never let me do a survey (they keep telling me I am not applicable...etc), they give you vouchers that are not really yours? how are they not yours if they gave them to you? not quite sure how it works, do they give it to you before you do the surveys? :confused:

Also, think its one thing to revamp the site, but another to have all the amazon vouchers cancelled and then not tell you- sending a mass email costs nothing, like 2 minutes of administration time to write a short note saying the vouchers are going to be cancelled, apologise, give a quick explaination, or say if they are going to be added back again when the site starts up again, and then press "send" so the many people who will have been let down.

Not quite sure I understand.

[Knightowl]

I have banked and spent £20 in good faith. Juicy is a victim of its own stupidity.

Example I was asked to do a survey on HAPPINESS for a £1 and after doing so was given a furteh £9 to spend to make me happy (anybody else have that one?)

I thought the bonus was for being one of the first to say Hi to the new site....and as I always do I convert immediatly...and on this occasion just made the difference for something I really wanted....on the flipside IS this not Kharma?

I have done many and survey has crashed near the end ...or been screened out well into the survey....and when I have complained I always get the same reply "forget it the link is broken"?????????

So a good read is now due!

[louisa81]

It's baaa-ck....
It's still showing as I have cashed in £20 of vouchers even though I was unable to use them... I emailed Amazon to find out why and they said the vouchers had been cashed in by someone else... No idea how that would be possible...

What happened to evetyone elses balance/vouchers?

[Angie100]

It's baaa-ck....
It's still showing as I have cashed in £20 of vouchers even though I was unable to use them... I emailed Amazon to find out why and they said the vouchers had been cashed in by someone else... No idea how that would be possible...

What happened to evetyone elses balance/vouchers?

Hurray thanx for letting us know - I tried earlier but it wasn't working then.


I just tried to cash in some points for a £5 voucher but it won't let me order. Anyone else having a problem??

[greenpixey]

Hurray thanx for letting us know - I tried earlier but it wasn't working then.


I just tried to cash in some points for a £5 voucher but it won't let me order. Anyone else having a problem??
Jupp, I got the same problem. Wont let me order any vouchers either...

[Angie100]

I just sent them an email about it - I think they site is still not workinging 100%!! I want my voucher NOW!!!!!

[Angie100]

Oh dear - looks like the site has crashed. I am getting this message:

Login into Netpanel failed.
Panelist portal is not accessible.

The most likely cause of this message is webserver is not available
or improper panelist portal configuration.
Please contact your service provider.

[liquidlives]

Example I was asked to do a survey on HAPPINESS for a £1 and after doing so was given a furteh £9 to spend to make me happy (anybody else have that one?)


Wow, you got lucky! I always seem to get screened out or the surveys stop working halfway through, it's so annoying.

[carolan78]

They might be having problems with their software..I got a survey from them via pure profile today...they must be desperate to pass them out to another site.

[wellsie82]

ive emailed them 5-6 times this week to shout about a reward they owe me and how their site wouldn't let me request the vouchers

ive just logged on and they appear to have sorted it

"You have exchanged your points successfully! You will receive your voucher via email shortly."

this is what i got from them, i wonder how quickly the voucher will come over, i think it's normally a day or two isn't it?

[wellsie82]

lmfao just got it now!

[wellsie82]

sorry, does anyone know how to change their password from this stupid one they've recently given us?

[wellsie82]

just found it, think i'll get me coat lol

[echo]

sorry, does anyone know how to change their password from this stupid one they've recently given us?

god the site is slow.to change your password.login then click on view or change your profile ( left hand side).then just above where it says 'juicy brains update profile' click on personal info

[liquidlives]

I hate how they have supposedly revamped it all and the site is sooo slow. Also I couldn't play the topical juicer because it said the survey was full, but it was only a topical juicer so I don't know what that was all about.

[Survivor]

I agree, its painfully slow.:confused:
Took me an age to change my password back.
I also fail to see any improvements. I expected an all singing all dancing site but i can't see anything

[aardvaak]

I just tried to join did the whole of the questions and ticked both boxes agreeing to terms but it still said I have to agree to terms.

What do I do now?

[alessev1]

They had updated their site, had a problem loggin in, but it i sorted now.
They actually does not sent a lot of surveys lately!

[echo]

i've noticed that i haven't had many surveys since about May-or maybe before

[carol money saving newbie]

I still cant log in to the site and the E mail I sent them has been returned. Does anyone know how I can get in touch with them.

Thank You

[Angie100]

They never replied to my email and I also had one returned. But I was able to log in an get my Amazon voucher which I spent straight away!!!

[hampsterpoo]

Hi I've tried to cashed in an amazon voucher from juicy brains and it wont work , amazon keep saying theres a problem with it they are looking into it & try again in 5 mins, its been three days now ,
who do I contact juciy or amazon and how ?
cheers

[silverfairy]

Hi I've tried to cashed in an amazon voucher from juicy brains and it wont work , amazon keep saying theres a problem with it they are looking into it & try again in 5 mins, its been three days now ,
who do I contact juciy or amazon and how ?
cheersHi. I had the same message last year with a voucher from another survey company.I contacted Amazon via the Help buttton on the homepage. ( e.mail option) Gave them the voucher code no, expiry date & who had received it from and they put a credit for the same amount into my account.

[La-Cara]

Hi I've tried to cashed in an amazon voucher from juicy brains and it wont work , amazon keep saying theres a problem with it they are looking into it & try again in 5 mins, its been three days now ,
who do I contact juciy or amazon and how ?
cheers

I had this exact problem earlier this week, I contacted amazon via the Help section on their website, and they said my voucher had expired (even though I only received it on 27 June!) and they extended the expiry date so I could use it. Hope that helps

[hampsterpoo]

thanks silverfairy & La-Cara I've just recieved an email back from amazon and its all sorted.

[daisy2002]

I've logged in again & it still won't let me get any vouchers :confused:
There is no option for cashing in my vouchers.
I have £15 & want to use it, i've emailed them so i hope they reply.

[daisy2002]

I've tried on 2 different computers & it won't let me get any vouchers.

I was wondering if i'm missing a button or something?

Where it says 'Cash in your juice' is there supposed to be a button within that section to select either £10 or £5 voucher?

All i see is a Cash in your juice orange button.
When i click on that it take me to another page & it says the balance & under that voucher amount for redemption: 0 :confused:

[liquidlives]

Maybe they're not letting people cash juice in until they've sorted everything out? Weird though.

[jonbooth]

The above posts,which I found through the search box,ties in with the e-mail I have received from Juicy Brains saying that some members ended up with too much money in their account.Hardly justifies them confiscating ALL my(small) balance though.It's not my fault.:mad: I use the vouchers to buy items which then go to the charity shop where I volunteer.Does anyone know the body who regulates online auctions,in the event that I have to make a formal complaint about their conduct?Thanks.

[babyboo121]

The above posts,which I found through the search box,ties in with the e-mail I have received from Juicy Brains saying that some members ended up with too much money in their account.Hardly justifies them confiscating ALL my(small) balance though.It's not my fault.:mad: I use the vouchers to buy items which then go to the charity shop where I volunteer.Does anyone know the body who regulates online auctions,in the event that I have to make a formal complaint about their conduct?Thanks.

Was you one of the members then who had too much money showing in their account in error? I havent had this email from them. :confused:

[jonbooth]

No,I didn't get any extra money..they took ALL of the(small)amount of money which I already had in my account.They replied when I complained,with the following: 'During our upgrade of the Juicy Brains Panel the balance for a number of panelists were made higher than they should have been.We discovered this issue on 18 July and corrected the balances when the website was made live again on 22 July.'

[louisa81]

I emailed them to find out why my vouchers didn't work and why I haven't been credited for two referrals... no reply :(
and I haven't had that email either

[babyboo121]

Thats strange then as it sounds from their email that they are saying they corrected your balance and took money back so im not sure what to suggest. Have they confused your account with someone elses? Maybe someone on here will know a telephone number for them? :confused: I cashed out for an amazon voucher two days ago and luckily have had no problems or emails from them (or indeed any surveys since their website changed funnily enough :rolleyes: ). Hope you manage to get to the bottom of it.

[babyboo121]

Hi Jon
heres some contact details for them, including valid telephone number. Hope it helps :confused:

Registrant:

BrainJuicer Ltd.
9 Carlyle Rd

Cambridge
CB4 3DN
UK

Domain name: juicybrainspanel.com

Created on: 2002-09-13
Expires on: 2011-09-13


Administrative contact:
Finance Department
13-14 Margaret Street

London London
W1W 8RN
UK
+44.2070431000
+44.2070431000
http://domains.whois.com/domain.php?action=show_email&email=whois_email_1_1218758567


Technical contact:
IT Support
13-14 Margaret Street

London London
W1W 8RN
UK
+44.2070431000
+44.2070431000
http://domains.whois.com/domain.php?action=show_email&email=whois_email_2_1218758567

[jonbooth]

Hi,many thanks for the info!I can't be the only person this has happened to.

[babyboo121]

You're very welcome. :D

[netimka]

is anyone else waiting for credits for ant-stretch mark cream test? i was never missing any credits for them so this is a big :o... sent them an email, are they quick with replays?

TIA

[betterlatethannever]

is anyone else waiting for credits for ant-stretch mark cream test? i was never missing any credits for them so this is a big :o... sent them an email, are they quick with replays?

TIA
i queried this too, and was told that the credits would be around the 20th of september. :eek:
They were quick with they're reply.

[netimka]

i queried this too, and was told that the credits would be around the 20th of september. :eek:
They were quick with they're reply.

thanks for that... we will have to wait more then... do you think they can tell us later what products did we test, i really like my... didnt aks them about this now as i want my £8 first:A

[Tombo]

I reached payout on juicybrainscommunity and I'm awaiting payout.

[netimka]

i queried this too, and was told that the credits would be around the 20th of september. :eek:
They were quick with they're reply.

did you get the full £8... i got £5 and with this website change over I cannot check in the history if the other £3 has been credited before???

TIA

[Tombo]

Does anybody get anything from this site nowadays?
I haven't heard anything for ages.

[6889joannew]

no havent heard from them for months lol

[cdodd]

i hadn't either until earlier this week, had a quiz to do, quite difficult, said i'd get £1 added to my account within a week?!

[Tombo]

Oh, well at least you got something!
I hope you get paid.

[smellymel74]

i had the same problems logging into juicy brains panel for a few days. kept sending emails through the link to ask for password reset but that never arrived either.
eventually i gave up and emailed the help panel. this seems to be a bit hit and miss - about one time in 4 i got through. they did eventually send me a new password though so it's worth keeping trying.

[PixiePie]

I got an email asking me to download this 'Daily Juice' thing which the email said they will be using from now on or something - it doesn't seem to work though (don't know if there are never any surveys or it just doesn't like me lol). Before that I hadn't had an email off them for months, but then I found over the last 2 years they've really slowed down and tailed off - when I started with them it seemed to be at least one a week if not more (I got loads) now - nothing :( Oh well, I've had quite a few good books out of them so can't complain, just would like it to continue - I like reading :)

[liquidlives]

PixiePie, I've not received anything about Daily Juice. Weird!

[iluvfreebies]

thank goodness im not the only one havin problems loggin in - i havnt used the site in ages and when i tried to log in it kept saying my details werent recognised. tis is so annoying as i think there is some money sitting in my account - think ill email them about it now :)

[poly1]

I have just recieved this email from the panel (which is to be no more). I am really annoyed as I have £4.50 in my account so one or two more surveys would have been enough to get a five pound voucher but it looks like I will now loose this :mad:. Will email them to find out if there will be any more surveys but it looks doubtful.

Dear Juicy Brain,
We've come to a BIG decision
From the 10th December 2008 we’re closing the JuicyBrains Panel and replacing it with a JuicyBrains Community. This is part of a larger change in direction from asking you to take standard surveys to seeking your involvement in creating new products and services for the big brands and companies we work for. (More details at the end of the letter.)

Since we’re closing the JuicyBrains Panel, we wanted to ensure there was a replacement for those of you who enjoy doing standard surveys and being paid for your participation. So, we’d like to recommend a partner of ours, Ciao, who would welcome you with open arms. In addition to standard surveys they also ask their panellists for reviews of existing products and they offer incentives for both activities. If you’d like to join Ciao, just click here. (http://www.ciao-surveys.co.uk/TrafficUI/MSCUI/Page.aspx?pgtid=12&rgid=2b9850a1-8f65-498c-8ce5-60fc5d44a941&bid=53)


THE JUICYBRAINS COMMUNITY
In the coming weeks, we’ll email you with a link to join the JuicyBrains Community. This has been designed to connect big brands who need innovation with those of you who’d like to be involved in creating new ideas and services. As a community member you can select the innovation projects you’re interested in and interact with a large team including the brand team over a number of weeks to invent new ideas. Instead of paying small incentives for participation, there will be larger prizes for the best ideas as ranked by your fellow team members.

IMPORTANT. Remember we’ll be closing the Juicy Brains Panel on 10th December 2008. If, before that date, your credit balance is £5 or more, please make sure you collect your Amazon vouchers. Unfortunately we won’t be able to issue any vouchers after 10th December, so any outstanding credit balances after that date will lapse.

In the meantime, Happy Juicing!

[petal_family]

I had the same and I have got 4.75 in mine!!! Am gutted cos was going to get my Amazon voucher!! Am going to email them too and see what they say

[opaque]

Other sites seem to have no problem in giving out £1 or £2 amazon vouchers, wonder why they can't do that now they're closing down?
I've got £2.50 left but £2.50 is £2.50!

[louisa81]

I have just recieved this email from the panel (which is to be no more). I am really annoyed as I have £4.50 in my account so one or two more surveys would have been enough to get a five pound voucher but it looks like I will now loose this :mad:. Will email them to find out if there will be any more surveys but it looks doubtful.




I have £4.50 in my account too!
A few months back I reccommended two friends who went on to sign up to Juicy Brains, I never recieved my recommendation reward (about 25p each I think- just enough to get my balance to £5) a I wrote to juicy brains twice asking about this, the responded that they would look into it but never got back to me. Guess I know why now!!:mad:

I found out about the above email via one of my recommended friends, they haven't sent one to me at all- seems they've been planning for a while to do this and were perhaps avoiding paying out more than they had to

[Fenella]

I have £4.50 in my account too!


I found out about the above email via one of my recommended friends, they haven't sent one to me at all- seems they've been planning for a while to do this and were perhaps avoiding paying out more than they had to

I've just had 13 identical emails telling me anout the closure - maybe one of them was meant for you!
I had £3 in my account which I suppose I can say good-bye to.:cool:

[daisy2002]

I just got the email too.
I had £15.50 in my account so cashed it in but they only sent me 1 £10 amazon voucher but no £5 voucher :rolleyes:
Still unfair that i will lost 50p, 50p is 50p & i earnt it so they should send people a cheque for whats in their account. Why should be lose out on any money.
Gonna have to email them now to see where my £5 voucher is, the £10 voucher came straight away.

[RedBalloon]

I'm fuming! :mad: I only had £3.50 but I've EARNT this!!

To suggest people will be paid for participation in surveys and then not give people the chance to cash it in is simply wrong and dishonest!

I don't want to give big brands all my best marketing ideas for the CHANCE to win a prize......I would like my £3.50 thank you very much!

Sorry, rant over - but it makes me mad, when we add up all the £3.50's owed to people I bet its a lot of money!!

[veggieblob]

:mad: I got six copies of the email after a bad day at work and emailed them accusing them of fraud :( I said that at the very least they should have pledged to pay the equivalent of all the bits and pieces to named charities.
Guess who won't be joining their new community!

[daisy2002]

I've just spoken to my brother & he has £9.50 in his account so will lose out on £4.50 :mad: :rolleyes:
That is just not on & very unfair.

[janie63]

me too-have just got a 35 VOUCHER -BUT HAVE £4.50 left............very very unfair.........

[daisy2002]

me too-have just got a 35 VOUCHER -BUT HAVE £4.50 left............very very unfair.........

Did you get the £35 straight away?
They only sent me 1 £10 voucher but not the £5 voucher but its gone from my account :(
I've emailed them but i'm not hopeful of getting a reply.

[christine1968]

I only have 75p in my account but feel sorry for others that have almost £5.00 - most unfair. To be honest Ive never really liked Juicy brains, I tend to get half way through a survey and it comes up with a technical error, plus you never get hardly any surveys. They wont be missed by me.

[IHateDida]

I've got £3.50 and am really annoyed too. I would have expected them at the very least to have pledged it to charity.

[IHateDida]

I think we should all email them. This is what I've just sent:

Lots of members are appalled that they will lose money from this. You may want to look at the end of this topic (link to here) - at least you could have pledged the money members have actually earnt to charity. I think its appalling - its money we have earnt and you will have made money on. If it isn't theft, its not going to get you very good publicity is it?

Good luck in your new venture - unless I receive the £3.50 in my account - I certainly won't be joining it.

:mad: :mad:

[opaque]

Giving to charity is a nice idea but really we've 'earned' the amounts we have left so why not allow us to cash it in? GFK give out £1 HMV vouchers for their prizes. So smaller vouchers are possible.

[okciv]

:mad: I can't even remember how much is in my account but it won't even let me log in :mad:

I am fuming, I think they should have given everyone their money in their accounts, it is OUR money after all. How do they get away with this?

[kathrynt]

i have 22.50 in my account and it won't let me order a voucher

[prettypennies]

I got six emails too. It won't even let me log in. I did a product trial a while back and didn't get fully paid out for it . I know I have a few pounds in my account but think it is a bit less that a fiver. I am not a happy bunny:mad:

[blackmidnight]

I've just emailed them as well. Doubt they'll care but it's worth a try. Is anyone seriously going to join their new panel after this?! :confused:

[Dormouse]

Oops, seems there are several threads about this. :o

I got 6 emails too and am very disappointed. :mad:

I had the Daily Juice thing a few days ago, that was supposed to pay £1.

And I can't log on, it's not recognising my details. What a joke! :mad:

[Bennifred]

i have 22.50 in my account and it won't let me order a voucher

And me! I have £6.75 and it won't let me order, either. I've emailed them.

[moneysaver12]

I can't order my voucher too.

[tinkerbell1978]

arghhhh i got more than six e-mails i think my goodness me what a muck up!

[dizzy lizzie]

Same here. £22.50 and won't let me redeem. The drop down boxes have vanished so can't order my vouchers :mad:
According to the email you can still redeem your voucher. That's not true!! Don't think I'm going to see my vouchers somehow!!
Luvz Dizzy x

[Celia]

I got the email today to say it was closing - luckily I had 16.50 in there so only lost 1.50 - but although it didn't work the first few times I tried to claim my voucher - I persisted and after several goes it accepted it and I rec'd the email with my voucher code.
I guess its that they are overwhelmed with people claiming in response to the email. Do agree though that its bad that you lose if under the fiver limit...

Celia

[dizzy lizzie]

I got the email today to say it was closing - luckily I had 16.50 in there so only lost 1.50 - but although it didn't work the first few times I tried to claim my voucher - I persisted and after several goes it accepted it and I rec'd the email with my voucher code.
I guess its that they are overwhelmed with people claiming in response to the email. Do agree though that its bad that you lose if under the fiver limit...

Celia

Hi Celia. I've tried several times but as the drop down boxes have gone I can't click on anything to redeem my voucher. Were the drop down boxes still showing on yours? I've emailed them so hopefully will get a reply. Pleased you got yours.
Luvz Dizzy x

[CBo]

What's most horrific about this move is they are NOT carrying the balance over and the fact they were running £1 surveys very recently knowing very well people who did these were just !!!!ing into thin air so to speak. What's the point of all the mess setting up the new updated script site for them to bin it a month later? Bizarre beyond words. Mouldy brains new name for them :)

[CloudRuler]

Didn't even get a goodbye email.
Had £12.25 so cashed in the £10.

[welshdeedee]

I have £4.50 boy am I mad :mad:

[Celia]

Dizzie - yes there were drop down boxes - maybe try clearing your cache/cookies/temp files and try again?

Good luck!

Celia

[moneysaver12]

Finally managed to claim my five pound voucher but will lose two pounds. Have emailed them and am waiting for a reply.

[welshdeedee]

I am going to e-mail too. It's not very fair is it?

A trust has been broken in my view.

[PixiePie]

I can't log in, but I think I had about £4, so of course will loose that.

The joining the new venture isn't a question of whether or not the £4 will ever see me or a charity or not, its the fact that they want our ideas FOR NOTHING! The chance to win a prize? Are they mad? Well, no, they are very clever - "Let's get all those survey idiots to come up with ideas for us, then we won't have to spend (very large) amounts of money on consultants for that sort of thing, the prizes will be piffle to us, but the fools will enter things by the bucket load for the promise of a mouldy choc chip cookie or something, just so they have 'won' something, so it's quids in for us chaps - time to knock off and go down the pub do you think?"

Sorry to sound so cynical but I am so sick with companies basically getting something for nothing and everyone but the very few 'competition winners' who get a pants prize, whereas if everyone said 'no, we're not doing it unless we get a guaranteed £1 per survey or thought thank you very much, our time is worth this piddling little token from you' the consumer would win as well as the company. Grrrrr :mad: - sorry, rant over :o

[anniewoo]

I have £4.75 in my account and a few weeks ago I downloaded the Daily Juice thing,which should have given me £1 and I haven't received that :mad: It would have enabled me to claim a voucher too. Ok,so it's only a few pounds,but it is MY few pounds and I am really annoyed about this :mad: :mad:

[JerseyGirl]

I absolutely agree, PixiePie... it is disgraceful behaviour from a so-called leading survey website. I 'only' lost £1.00, and my husband lost £1.50 in his account but there is no reason why they should have that money and not those of us who earned it. What they should have done is given us notice that as of 10th December they would no longer be operating and any money that we had in our account on that day would automatically be transferred to Amazon vouchers and then each of us would have received the full amount we are owed. It is not our fault they are ceasing their operations. And as for joining their new panel, they can forget it.

Kerri

[klee1505]

i only joined a few weeks ago and have had nothing from them since!! how did everyone know that they where changing?>

[Star]

If you think about all the thousands of accounts, most of which will have a balance. Mine is £4.75 and my OH is £4.50. How much are they going to be keeping which isn't their money. Sounds like fraud and theft to me.

[Watto1990]

Not happy about this at all. I've emailed them and complained, and, perhaps unsurprisingly I've recieved no response.

I mean, I have only £2.50 in my acccount, but that is still £2.50 I've worked for, and I registered under the impression I would be paid for my contributions to their research.

[Jacquiesce]

I had about £15 in my account. Just tried to log in after reading this thread and I can't log in, when I try to get my password emailed it says "Email specified cannot be found" I have recieved no emails saying they are closing or anything so looks like am not going to get any money from them.. I have emailed them but don't hold out much hope.

[Leanne200]

I usually find I cant log in unless I click on the link in one of their e-mails, try doing that to see if it works

[kathrynt]

we should add up how much money they are not giving us and they are keeping. mines 2.50

[welshdeedee]

If you think about all the thousands of accounts, most of which will have a balance. Mine is £4.75 and my OH is £4.50. How much are they going to be keeping which isn't their money. Sounds like fraud and theft to me.

or a breach of trust at the very least!! :mad:

[liz545]

I've got £2.50 in my account, it's not a lot, but I don't see why they can't issue an Amazon voucher for it - after all, I've earned it. I think they probably won't be answering emails, so I'm going to call them on 020 7043 1000 (from their contact details here (http://www.brainjuicer.com/)) and I suggest anyone else who's unhappy about the cavalier way they're treating panellists does likewise!

[Jacquiesce]

I usually find I cant log in unless I click on the link in one of their e-mails, try doing that to see if it works

I haven't had an email from them in months so thats not an option !

[Bennifred]

Crikey! I just logged on to my account, and have been able to claim!:j Of course, that still leaves the £2 balance to be considered..........

[dizzy lizzie]

Crikey! I just logged on to my account, and have been able to claim!:j Of course, that still leaves the £2 balance to be considered..........

Just done mine after reading yours and been able to after not having any luck last night. Will wait for the email now.
Luvz Dizzy x

Quick update, vouchers have come through, that was more or less immediately. Thanks Bennifred. :D
Luvz Dizzy x

[michaelsutherland]

Previously had problems accessing my Juicy Brains account and realised it was the wrong web address. The correct one is http://www.juicybrainspanel.com/

and you should be able to log in. I had claim a £5 voucher last week and it didn't arrive, but by logging into my account and clicking on the "check full survey history" link it has all the voucher details.

I have £3.20 left in my account and have emailed them to ask for it to be paid back to me or that I will be contacting both trading standards and the police, as I consider it to be theft.

[thenthornthing]

My post from the other thread:
what really annoys me, is they're trying to send us to Ciao via. a referral link meaning that they will get credit for referring us to them!
That was another site which used to be good, until they changed it.

I've claime £10 in the past from Juicy brains, and have £2.50 , I assume this will go down the drain
Money grabbing b*******.
There has to be some clause somewhere in our rights saying that they can't take our monkey away like this. If a thousand members lose out on £4 that's £4000 they make just like that :S


I've sent them a snotty e-mail and have also e-mailed Consumer Direct to see where we stand .

[The MoneySavingKid]

I've got £2.50 in my account, it's not a lot, but I don't see why they can't issue an Amazon voucher for it - after all, I've earned it. I think they probably won't be answering emails, so I'm going to call them on 020 7043 1000 (from their contact details here (http://www.brainjuicer.com/)) and I suggest anyone else who's unhappy about the cavalier way they're treating panellists does likewise!
Do let us know what they say/said.

[JerseyGirl]

Part of an email that I wrote to them tonight:
It comes as a great disappointment to me to learn that you are not going to completely close out everyone's account with a FULL payment of what they EARNED. It would have been a lot easier and fairer to tell us that you would be ceasing operations on 10th December and any money left in our account on that day would automatically be changed to Amazon vouchers and sent to us. What is going to happen to the money that people earned yet cannot cash out in £5 increments? Are you going to keep THEIR money? What rewards are the people who only have £4.75 in their accounts going to get? I am sure you understand that those people put a lot of time and effort into providing a service to you and your clients and the fact they are not to be compensated seems grossly unfair. After all, it is not our fault that you are ending this panel, yet we seem to be getting penalised for it. I urge you to pay everyone exactly what they are owed as this misconduct greatly damages your carefully built up reputation and does not bode well for current Juicy Brains panel members joining your new Juicy Brains Community venture.

You can email them too at: cedric@brainjuicer.com

[iluvfreebies]

I Am Sooooo Cross About This Wont Even Let Me Into My Account Wee Rascals

[Tombo]

I'd recommend e-mailing Cedric: cedric@brainjuicer.com
He replies to my e-mails.

It msut be closing to make way for www.juicybrainscommunity.com (http://www.juicybrainscommunity.com)

[Watto1990]

Well, I know they're ignoring my emails... Will send another one later, see if persistence will get me a response and an explanation.

[janie63]

what makes me even madder is that i had £4.50 left and then YESTERDAY they sent me a survey......i earnt 25p as i didn't qualify (!!)and now have £4.75...... grrrrrrr

[Queenriderbrekke]

Wonders if Watchdog would be interested?

Not that I have any idea how to contact them and I probably wouldn't bother for the amount.

[Leanne200]

Wonders if Watchdog would be interested?

Not that I have any idea how to contact them and I probably wouldn't bother for the amount.

It doesn't matter what amount you stand to lose alone, it's the amount of everyone all together added up!
Im sure reporting to Watchdog would be interesting to see what they say! lol :rotfl:

[mp7125]

I've also sent an email to express my dissatisfaction. Don't expect a reply but that wasn't going to stop me.

[lisa364]

To all those people who have £4.75 in their account, I just logged onto my account and clicked onto the tell us more about yourself link then updated my email address and it added 25p to my account, unfortunately my balance was £4.50 so now it`s £4.75 Grrr but may help some people get a voucher

[angelesque]

They're still accepting new participants - I just registered (hadn't seen this thread beforehand!!). If they're closing the site and won't be paying out, why are they still accepting new participants?! Surely that's false advertising?

[anniewoo]

To all those people who have £4.75 in their account, I just logged onto my account and clicked onto the tell us more about yourself link then updated my email address and it added 25p to my account, unfortunately my balance was £4.50 so now it`s £4.75 Grrr but may help some people get a voucher

Thanks for that :T I had £4.75 in my account,so that made it up to £5.00 so I have just ordered my voucher quick :j

[Leanne200]

To all those people who have £4.75 in their account, I just logged onto my account and clicked onto the tell us more about yourself link then updated my email address and it added 25p to my account, unfortunately my balance was £4.50 so now it`s £4.75 Grrr but may help some people get a voucher

Thanks for this, I'm 30p away from a voucher now! :rolleyes: lol
I wonder if they will be sending out any more surveys between now and when they close? Has anyone had any since they announced it?

[carol money saving newbie]

I had a survey today but I just deleted it as i have only got 75p in my account and didnt see the point.

[Lucyxx]

bah humbug!!!! I had an invite for a survey yesterday for £1 which would have meant I had £5 exactly to cash in, but when I eventually got to it in the evening it said it was already full!! dammit!!!! bet that was my one and only chance to get the rest of the money!!!

[thenthornthing]

My e-mail I sent yesterday has been returned saying delayed, but no need to resend. Will send to Cedric also.

For those interested the e-mail I sent is:
Hi,
I thought that JuicyBrains was a good survey site.
That's no lie, it did use to be.

But, this business that if we haven't claimed a multiple of £5 before you close it is utterly ridiculous.
We earnt our money fair and square and you have a responsibility to pay us.

Would you walk in to your nice juicy brains office and work and not get paid??? No thought not. So why are you not letting us?

I will e-mail trading standards to see what they think of this also.

Regards,
Nathan Thorn

[lisa364]

Just received a new survey for £1 took my account to £5.75 so have at least got an Amazon voucher

[Ammie]

I still can't login to claim my voucher. I had £4.75 but just completed a survey to take me to £5.75. I sent an email to Cedric.

I'm quite surprised by Juicy Brains and they way it's treating some members, as I've only ever had good things to say about the company. They even credited my account with £5.00 once after I sent them a comical email when it turned out a product they wanted me to test had gone missing. The response I got from them was funny and I've always enjoyed participating in the surveys.

[Luvmyfreebies]

I'm having issues too. I have £6.75 in my Juice account and the other night I tried to log in to get my £5 voucher, but the screen wouldn't let me select the claim amount. I've sent Cedric an email but apart from 3 identical acknowledgements I haven't heard anything back. After what I've read here I don't expect to either.

I'd been growing increasingly dissatisfied with them anyway. It used to be good fun but lately every time I've been invited to do a survey, by the time I get to it (usually within 24 hours) it's either closed, or they already have their "quota" of my profile (white, middle class, South East etc etc).

I say good riddance. :mad:

[hamster35]

If you haven't been able to claim vouchers - I suggest trying again.

It seems you can now - it might just be that they run out as everyone is claiming at the moment - and it takes a while to get more up.

Anyway I just went on and claimed mine. so assume it is working again.

[23rdspiral]

after the closure email i decided to cash in my earnings and suddely it wont let me log in! so i requested a password change and it wont let me use the new one! so i emailed the help link at the bottom of the page, and it got bumped back to me!
trading standards here i come!

[Jewels3000]

I had £4.95 in my account - gutted! and luckily got a survey invite today saying it was one of the very last surveys. Luckily I was in the right profile so managed to get £1.

Anyway, I claimed my £5 a few hours ago but have not received the email yet.

I just tried logging in but its not accepting my password. When I click 'forgot password' I get the following error message "access_denied_to_netpanel.getpanelists_".

They must have stopped people logging in for the time being?

[Ammie]

When I couldn't login I requested a password change but the email I got was blank is anyone else having that problem? I've tried about 7 times now. I'm close to throwing a tantrum!

[The MoneySavingKid]

I found this on Rpoints:
john.kearon@brainjuicer.com

james.geddes@brainjuicer.com

Apparently it's a good idea to email them,

I found this too:
http://www.brainjuicer.com/ then click on contact,there is a form to fill in and an phone number option too.

HTH
And do let me know how it goes.

[Karnajenic]

I am also a member of ipoints and they have sent me a survey which is run by Juicy - Shouldn't Juicy surveys go first to their own members first (specially when there closing it) and then other survey companies they have connections with.

[23rdspiral]

Karnajenic - that also happened to me! very strange.

[aqueoushumour01]

really sneeky preventing access to some accounts - won't let me log into mine.

[Jewels3000]

Seems to be working now

[jonven]

I had £5.70 in my account when I got the email saying it will be closing down, so I claimed my £5 voucher and it did arrive straigh the way, but I understand how a lot of people feel. They stand to make a lot of money out of the people who don't have quite enough to get their voucher. I'm sure they could pay it in to their paypal accounts if they have one. Its not fair to have done the surveys for them and not get paid

[thenthornthing]

I received an automated e-mail today from my ISP saying my message was undelivered to them.
Robbing b******s

[pedro3gb]

Still waiting for £20 in vouchers and replies to my emails. Wonder if Martin should look into this?
Also the replacement surveys Ciao pay 10p for a 20 minute survey. The £3 minimum guaranteed never seems to materialise.

Perhaps we should contact the marketing managers of the brands who use these companies.

Ped

[Layla418]

I was lucky enough to have £5.25 in my account and applied for my £5 Amazon voucher. This arrived promptly the next day, but when I came to add the amount to my Amazon account, apparently the voucher code had already been used. It all seems very suspicious to me and now, of course, my emails are not being answered.

[liz545]

Juicy Brains are bound by the rules of the Market Research Society, who have a complaints procedure. As they have indicated that they don't intend to pay out incentives of less than £5, they are in breach of the code that governs their behaviour (as the companies they're doing research for will have paid them on the basis of giving the incentive to people who do the surveys). The online complaint form is here (http://www.mrs.org.uk/standards/complain.htm). I'd advise everyone who stands to lose any money, no matter how small, to fill out a form - won't take 5 minutes and it'll show them they can't behave like this.

[Jewels3000]

I claimed my £5 voucher yesterday but never received the email.

But you can log in and view your 'full survey history' which will show you the amazon gift voucher code - so you dont need to wait for the email.

[23rdspiral]

KEEP PESTERING!! after many emails bumping back, i finally managed to log in with my old details (not the new ones i requested when i had a problem) and the voucher code finally arrived in my account. a litle worried now that i might have the same problem as LAYLA418 but also dont want to try and spend the voucher before there's something i want on amazon... or before the end of the month!

[Tombo]

Juicy Brains are bound by the rules of the Market Research Society, who have a complaints procedure. As they have indicated that they don't intend to pay out incentives of less than £5, they are in breach of the code that governs their behaviour (as the companies they're doing research for will have paid them on the basis of giving the incentive to people who do the surveys). The online complaint form is here (http://www.mrs.org.uk/standards/complain.htm). I'd advise everyone who stands to lose any money, no matter how small, to fill out a form - won't take 5 minutes and it'll show them they can't behave like this.
Thank you, I will fill in the form.

[Star]

KEEP PESTERING!! after many emails bumping back, i finally managed to log in with my old details (not the new ones i requested when i had a problem) and the voucher code finally arrived in my account. a litle worried now that i might have the same problem as LAYLA418 but also dont want to try and spend the voucher before there's something i want on amazon... or before the end of the month!

You can add the amazon voucher to your account without spening it. Just look in your account area for the add gift certificate link. I do this as soon as I get the Amazon vouchers, as I get quite a few from all the different surveys I do and the emails can get lost/forgotton about over time.

[Dormouse]

I have finally managed to log in (the password reminder has finally worked after a few dozen attempts :rolleyes: ), to find out I have £6.25, so claimed my fiver, which has arrived promptly and is now banked to my Amazon account.

Am standing to lose £1.25 then and will be complaining - thank you very much Liz545 for your post. :T

[welshdeedee]

I received an automated e-mail today from my ISP saying my message was undelivered to them.

Snap!! .

[Ammie]

I've now managed to login and claim my Amazon voucher which was sent to me instantly. I had to email Cedric himself or I'd still be stuck trying to login. cedric@brainjuicer.com

Good luck all.

[Jewels3000]

Just to let you know that if you email cedric there will be a delay in the response:

Dear Juicy Brain,


Thank you for getting in touch.


We really appreciate you taking the time to email us and we would like to assure you that we are looking into a way of resolving the issue.


We have had an influx of emails so please allow two weeks for us to get back in touch with you.


But, I can assure you that we will.



Kind regards

Cedric

Juicy Brains Panel

[prettypennies]

I requested a password reminder as it said mine was wrong. I was sent a blank email, so contacted them again. I have tried the new password they sent me, but it does not work. So I still am unable to access my account:mad:

[lolly5648]

You can add the amazon voucher to your account without spening it. Just look in your account area for the add gift certificate link. I do this as soon as I get the Amazon vouchers, as I get quite a few from all the different surveys I do and the emails can get lost/forgotton about over time.

Thanks for the tip, I didn't realise you could do this

[Watto1990]

Just to let you know that if you email cedric there will be a delay in the response:

Dear Juicy Brain,


Thank you for getting in touch.


We really appreciate you taking the time to email us and we would like to assure you that we are looking into a way of resolving the issue.


We have had an influx of emails so please allow two weeks for us to get back in touch with you.


But, I can assure you that we will.



Kind regards

Cedric

Juicy Brains Panel

Hmm, I'll believe it once the money is in my Amazon account...

[mp7125]

Just to let you know that if you email cedric there will be a delay in the response:

Dear Juicy Brain,


Thank you for getting in touch.


We really appreciate you taking the time to email us and we would like to assure you that we are looking into a way of resolving the issue.


We have had an influx of emails so please allow two weeks for us to get back in touch with you.


But, I can assure you that we will.



Kind regards

Cedric

Juicy Brains Panel

I've had the same email from them. Let's see what comes of it.

[spike87]

I had £4.50 in my account last week and haven't done any recent surveys. Today I logged into my account and saw that I had £5.00 so just cashed in my £5 amazon voucher! Don't know where that last £0.50 came from! :j

[rosieprimrose]

You can add the amazon voucher to your account without spening it. Just look in your account area for the add gift certificate link. I do this as soon as I get the Amazon vouchers, as I get quite a few from all the different surveys I do and the emails can get lost/forgotton about over time.


Thanks for this great tip - I didn't know about it!

For what it is worth I think that Juicy Brains have used some pretty sharp practice here - not good!!:confused:

[janie63]

Humph! Just gone to redeem voucher to be told its been redeemed already........aaaaargh!

[thenthornthing]

I had the redemption problem a month or so ago.
I went to buy something for like £30 and believed I had £15 of vouchers, 3 £5's from JuicyBrains...
One failed to work and as it was a rush present I never really worried about the lost £5.
Now I know why, err stupid Juicybrains

[thenthornthing]

Sorry for double post.
Just had an e-mail saying the e-mail to cedric has failed.
So that's both the help@... my first e-mail, and cedric doesn't work :(

[23rdspiral]

You can add the amazon voucher to your account without spening it. Just look in your account area for the add gift certificate link. I do this as soon as I get the Amazon vouchers, as I get quite a few from all the different surveys I do and the emails can get lost/forgotton about over time.

Thank you. I did and now my amazon account shows a POSATIVE BALANCE by £5.00 !!! wow! didnt know such a reality existed! thanks!

[prettypennies]

If anyone else has requested a new password and has found it doesn't work, try typing the code in rather than copying and pasting. I managed to get into my account this way. I had £5.75 so have managed to claim £5.

[rchddap1]

I sent an email to them and was essentially told that they are 'looking into things' and to give them some time. If I get it then it will be good. If not....well....I'll curse them or something.

[sweetpickle]

To all those people who have £4.75 in their account, I just logged onto my account and clicked onto the tell us more about yourself link then updated my email address and it added 25p to my account, unfortunately my balance was £4.50 so now it`s £4.75 Grrr but may help some people get a voucher

Thank you, I too had £4.75 in my account, just completed the survey and received the 25p. Witihin seconds of claiming the £5 I received the email with the Amazon code which I have successfully added to my Amazon account.

Thank you so much lisa364

[Leanne200]

I am really pleased! I sent them an email as I was not happy that I was 55 pence away from a £5 voucher, and since then I updated my details for the 25p in some hope lol

Today I got an email from Cedric saying they had raised my credit balance to £5 so I could claim a voucher, I claimed it straight away and all sorted! Maybe they aren't as bad as they seem, they certainly did not ignore me, and they gave me what I wanted :j

[Leanne200]

Forgot to add.. I now just need Lightspeed to get their act together lol They owe me 90 points which I need to get another Amazon voucher :rotfl:

[opaque]

Seeing that they have a few more weeks before closing it'll be intersting to see what they do about this to everyone thats nowhere near the £5.

[louisa81]

I checked my account, I thought I had £4.75 but turns out I had 25p- I'd cashed in a voucher a few weeks back and forgot:rolleyes:

No doubt there's quite a few people like me who have just 25p or 50p in their account and won't bother complaining about it so juicy brains should definately be making an effort to top up accounts which are close to £5.

I'm sure some people will still mind missing out on the 25/50p (and rightfully so really) but personally, if it were possible, I would happily pass on my 25p to someone who has £4.75.
If it were £1 I might feel differently- especially as I shop in Poundland so I know just what £1 can but me!

Hope juicy do the right thing and top up everyones accounts!:beer:

[Dormouse]

I hope everyone who is owed any amount of money, no matter how small, complains to JB, and if there is no response within a reasonable time, or they say they will not give us the money, then complain to MRS as per Liz's post No 205 HERE (http://forums.moneysavingexpert.com/showpost.html?p=15849553&postcount=205)

[liquidlives]

Wow, I'm a bit confused - I never received an e-mail from Juicy Brains saying they were closing down!! I only have £1.75, but I think I shall have to complain - they should ensure they notify everyone on JB. Does anyone have a contact e-mail that actually works?

[mp7125]

Wow, I'm a bit confused - I never received an e-mail from Juicy Brains saying they were closing down!! I only have £1.75, but I think I shall have to complain - they should ensure they notify everyone on JB. Does anyone have a contact e-mail that actually works?

I sent my email to cedric@brainjuicer.com and had a acknowledgment within 2 days.

[Angie100]

Just checked my voucher and it says it has already been redeemed. i've emailed Cedric but don't hold out much hope of a reply. Really annoyed about it!

[rchddap1]

They'd better top up. But I wish they'd hurry up and make a decision. And yes I have sent an email.

[CBo]

I've added my complaint as well :)

Wow, I'm a bit confused - I never received an e-mail from Juicy Brains saying they were closing down!! I only have £1.75, but I think I shall have to complain - they should ensure they notify everyone on JB. Does anyone have a contact e-mail that actually works?
Check this post here for a great way of complaining externally :)
http://forums.moneysavingexpert.com/showpost.html?p=15849553&postcount=205

[janie63]

just had an email from cedric saying that Amazon say i've already redeemed my voucher- what a load of rubbish! i havent bought anything from Amazon since 2007!! email now gone to them and cedric to find out what's going on......AAAAAARRRRGH!

[bettyboopdaloop]

Just checked my voucher and it says it has already been redeemed. i've emailed Cedric but don't hold out much hope of a reply. Really annoyed about it!

check your amazon account as this happened to me but when i logged in again the £5 was there!! very confusing lol.

[thenthornthing]

wow!
Just e-mailed again, and swiftly had this reply:
"Dear Juicy Brain,

Thanks for your email. We have increased your credit balance so that
you can claim a £5 Amazon voucher with your remaining balance.

I am very sorry for the delay in replying, we have had an influx of
emails and we haven't been able to reply to all emails within our usual
timeframes.

Best wishes,
Cedric
Juicy Brains Panel"

I am pleasantly suprised by this!

[chris_k]

I have just received an email telling me that my account has been topped up by £1.25 to allow me to get an Amazon £5 voucher. It appears that they are doing the right thing and paying up.

[deb63]

wow!
Just e-mailed again, and swiftly had this reply:
"Dear Juicy Brain,

Thanks for your email. We have increased your credit balance so that
you can claim a £5 Amazon voucher with your remaining balance.

I am very sorry for the delay in replying, we have had an influx of
emails and we haven't been able to reply to all emails within our usual
timeframes.

Best wishes,
Cedric
Juicy Brains Panel"

I am pleasantly suprised by this!

Me too, I had my credit increased from £3.00 after complaining, voucher code came within minutes.

[Watto1990]

Right, emailed Cedric. Lets see how much they're willing to top up credit by...

I have £2.50, so I'm not too hopeful. Wouldn't be surprised if my email bounces or is just ignored.

[thenthornthing]

i think they're getting on top of things so you should get a reply.

[CompletelyLost]

I have £2.25... I'll be a bit miffed if I don't get it. Have we established whether what they're doing is even legal? Sorry I haven't read through the entire 13-pages of this thread :S I've just dropped them an email though so will await their response! x

[Jellybean_2105]

Woo Hoo!!

I have just received a reply to my email complaining that I only had £14 in my account and was a pound short to collect all my money.

They have increased in to £15 and I have now been able to collect all my vouchers :D

Good Luck to everyone else who has emailed!

[rchddap1]

The only email I have received is one telling me that my complaint has been forwarded to juicy brains. Grrrr.

[adea]

Just sent 2 polite emails (hubby and myself) but conveyed the disappointment about the money disappearing.Just have to wait and see what happens now.

[spangly79]

I just checked my account and the balance has been increased from £2.25 to £5!

I complained as I was missing 50p from a refer a friend from ages ago plus haven't had a survey for months but got an invite for juicybrains via a different survey company :confused:

Anyway, another £5 off a Christmas present! I didn't get an email I just logged in to my account and it was there.:T

[The MoneySavingKid]

Still nothing...
I have £3.50 in my account..nothing,I have complained twice.Lets hope.
Well done to everyone already got their vouchers.

[Queenriderbrekke]

Can I ask what email you are using to contact and get the amount made up to £5 as my attempts at a response have not worked so far and as I have £3 in my account and my daughter has £3.75 in hers I will be upset if we both lose out.