chris p bacon
13-08-2007, 7:52 PM
I'll try and keep this short. :D
We bought 2 x tickets from GNER over the internet from Audley End (south of Cambridge) to York return, using our family rail card to get discount, travelling a week later. The day before we travelled our family rail card ran out, so the inspector who checked our tickets on the train charged us a £40.00 fine. I was not being dishonest and I knew the family rail card had run out, but I had assumed that as GNER had taken payment at the time, the deal was complete.
Do you think GNER are legally entitled to charge us the extra. Your comments gratefully received. I realise I may be wrong, just can't understand..:confused:
We bought 2 x tickets from GNER over the internet from Audley End (south of Cambridge) to York return, using our family rail card to get discount, travelling a week later. The day before we travelled our family rail card ran out, so the inspector who checked our tickets on the train charged us a £40.00 fine. I was not being dishonest and I knew the family rail card had run out, but I had assumed that as GNER had taken payment at the time, the deal was complete.
Do you think GNER are legally entitled to charge us the extra. Your comments gratefully received. I realise I may be wrong, just can't understand..:confused: