Free Phone From O2

[Minxy]

to get a free phone click on the link below
step 1 - select add to basket for pay & go talk anytime3 (its the second one down)
step 2 - select back in web browser
step 3 - select add to basket for pay & go - sim only talk anytime3 (its the fifth one down)
it will then give you the total cost of FREE
step 4 - proceed to checkout

http://64.233.183.104/search?q=cache:WWoiRNBJd64J:https://shop.o2.co.uk/tariffs/Pay_and_Go+https://shop.o2.co.uk/tariffs/Pay_and_Go&hl=en&gl=uk&ct=clnk&cd=1

[sxi-kenny]

have you actually received your phone yet ??

[marleyboy]

call me paranoid, but something doesnt smell right about this

[Browntoa]

We're sorry, on this occasion your order has been declined.

If you would like to purchase a Pay & Go phone, please call 0870 225 7879 or

[Minxy]

I was declined but my hubby has ordered one and so has my dad. Email received saying they will be delivered on tuesday.

[jpwhittle]

iv just gone through the process and it says ill have the phone in 3-5 days. see what happens thanks op

[jpwhittle]

got email saying its being dispatched

[dc1pop]

got email saying its being dispatched

You mean its been sent to the warehouse for packaging?

Just managed to order the o2 Ice from the above. Will see if it comes ta OP.

[Spendaholic Chick]

I'm not sure where I'm sposed to be adding somethign to the basket?

[Minxy]

Just do exactly what the instructions say.

[Erinath]

You mean its been sent to the warehouse for packaging?

Just managed to order the o2 Ice from the above. Will see if it comes ta OP.

How did you manage to change the default phone?

[clairehas]

aww theres two threads exactly the same!

[Spendaholic Chick]

Tried again - I got the right page this time! For some rason the first time I had a different page showing so I couldn't work out what you were on about! lol.

[jpwhittle]

yeah sorry thats what i meant. i got the ice to hope it comes will see next week

[tinkerbell1978]

hi mine went through ok fingers crossed although a little bit unsure i went for it :) thanks op

[Spendaholic Chick]

Im at the 'submit' page, but I'm scared to!

MIne says monthly charge but then lists ----- is that what you all got too?

[tinkerbell1978]

We're happy to tell you that your O2 order has been passed to our
warehouse for dispatch. This should be on its way to you very soon

[jpwhittle]

Im at the 'submit' page, but I'm scared to!

MIne says monthly charge but then lists ----- is that what you all got too?

yep thats what i got to

[stacey21]

i got a motorola slvr with a £75 hmv voucher!

[slowen]

Im at the 'submit' page, but I'm scared to!

MIne says monthly charge but then lists ----- is that what you all got too?

Says pay as you go so should be fine and you don't have to supply any payment details so the worst that can happen is the cancel the order or ask you if you want to proceed at the correct price

[tinkerbell1978]

i got that too pants!

[tinkerbell1978]

thats true slowen

[RumanaB]

Do you think it will work?

[clairehas]

Do you think it will work?
ermm prob not - but its worth a go!

and as there is so many people ordering them, they not gonna declare it!:rolleyes:

[gbatey]

I managed to do it too-must be a catch surely but I guess there will be the option of sending it back (unopened) if there is anything. Plus it would have asked for our bank details surely if it wanted anything?

[thriftykatie]

Well I've ordered one too. Seems a bit too good to be true but it says free and they don't take any cc details so fingers crossed...

Couldn't see how you could change from the default phone but will be pleased to get something for nothing so won't complain. :T

[Erinath]

Well I've ordered one too. Seems a bit too good to be true but it says free and they don't take any cc details so fingers crossed...

Couldn't see how you could change from the default phone but will be pleased to get something for nothing so won't complain. :T

It seems to be the combination of sim cards you pick that determines which phone. I've order the LG for myself (picked "talk anytime" for both sims) & an L6 for my hubby (think I picked "talk offpeak" for both) ... whilst I figured out the combination for Ice it came up saying my order had been declined.

[thriftykatie]

Tried for L6 with talk off peak twice and got one off charge of £49.99, then tried talk off peak then talk any time (again L6) but £9.99 one off charge. Can't seem to get L6 without some sort of charge.

[BANANABUS]

works for me lets see if the postman brings owt!

[thriftykatie]

Now managed to order L6 for OH - but no emails confirming yet so won't hold my breath. Would be nice to get the two phones though.

[h4x3r]

w00t HOPE IT WORKS W00T

[Chr15]

Just managed to get 2 phones for me and the wife...gotta be a catch but can't find it!!

[h4x3r]

anyone get an email for confomation?

[Chr15]

not yet, reckon they're closing down the link...

[snackatack2000]

i had confirmation within a couple of mins..thanks op....hope it arrives lol...

[bushbaby1103]

OK so I 'ordered' a LG L343 phone, didn't ask for CC details, chose delivery date, and got confirmation e-mail with order number etc Will wait and see, I bet there's some heavy restriction in the T&T's or esxpensive tarrif that the 'phone is is locked onto.....any one remember the '40% off voucher' frenzy from Threshers over Xmas?

Call me cynical & greedy (coz I did order one)....all will be revealed

[Baggiebird1nil]

Says mine is on the way. Whoopee! Thanks for this one

Happy boinging weekend!!

[MrsMondragon]

Go through Quidco and get £3.50 on top!!!!!!!

[wackyjacobeany]

Hi have been a serious lurker for a couple of years now. Have read as much info as i could but could happily spend all day on his site.

Have had to reply as this is such a good offer not to be missed managed to bag myself a L6 coming tuesday. I just love you guys here x x x

[picnic]

fingers crossed for tuesday for all :) thanks for the link

[Ragtimeplayer]

I got one for delivery on Tuesday, fingers crossed!

[bushbaby1103]

OK, if I've got this right, this is what it might be:

have just had a quick rummage around the web seems that O2 had high hopes when LG phone was launched (last year) and so this offer (if it is real) may be a push to encourage web access via the phone, coz it didn't take off as well as they may've hoped originally...... Or.... someone at 02 has made a big mistake and will be clutching a P45 by the end of next week!....hope not

[silkysmooth69]

Package total: --
Monthly charge --
One-off charge Extras
Before 5pm Any Day delivery option--FREE Package total: --
Monthly charge --
One-off charge Total cost: --
Monthly charge --
One-off charge ??????????????????????????????

whats this one off charge??????????????

[silkysmooth69]

plzx help want to order did anyone else get this?

[SmileBeHappy]

apparently the boogers aere having technical issues

[surfcat]

where's the other 4 pages gone?

[SmileyHappyBeing]

:confused: There was 2 threads, the other ones gone :eek:

[surfcat]

mods bring it back! it had a nice set of the t&cs on them! and I was on 499 posts!

[silkysmooth69]

can anyone help me on the one off payment any ideas??????

[SmileyHappyBeing]

The following terms and conditions apply to purchases made from the O2 online shop. We suggest you print a copy to keep for your records.
These conditions set out the agreement between you and "us" (O2 (UK) Limited) for purchases made from this website. To purchase from this site you may need to use a credit or debit card and if you have selected a pay monthly mobile or a SIM card you will need to set up regular payments from a bank account depending upon the item being purchased. You will also need an email address as we will use this as the main way to keep in contact with you.

Please note in particular that

No orders shall be accepted if received from outside the United Kingdom.
Pay monthly orders shall only be accepted from persons who are 18 or over. Pre-pay (Pay & Go) orders shall only be accepted from persons who are 16 or over with a valid debit card.Information on this website

Whilst we try to ensure that all descriptions, details, including prices, displayed on this website are correct and up to date, we cannot guarantee that they are. Details may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/or services you have selected. We cannot confirm the price of a product until your order is accepted. All products and services advertised are subject to availability.

Ordering

The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you place an order via this website for products and/or services your order shall constitute an offer for the goods and/or services selected.
We shall not be obliged to accept your order. If we do, your order will be accepted by us by means of an email confirming the order. Confirmation of orders will be sent to the email address supplied by you when the order was placed.
A contract for the products and/or services requested by you shall only be formed once our confirmation message has been successfully sent to the address of your electronic mailbox or your internet access provider?s server. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

Law

Any contracts formed between you and us via this website will be deemed to have been made in the UK and shall be governed and construed according to English law. Any disputes or proceedings shall be subject to the exclusive jurisdiction of the English Courts.

Delivery & Charges

We can only deliver to a valid UK address.
All delivery timescales are subject to product and availability delivery times.
We don't deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 9:00am ? 5:00pm on Mondays to Fridays only, except bank holidays. Unfortunately, we are unable to confirm a precise delivery time
Where delivery charges are applicable you will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those items will be automatically applied to your order. Warranty
Unless otherwise stated, all equipment purchased from this website is covered by a 12 month manufacturers warranty from the date that it is delivered to you. Policy details are contained in the welcome pack that you will receive with your goods. In the unlikely event that you experience a fault or defect with your equipment in the first 12 months following purchase please contact mycare@o2mail.co.uk (mycare@o2mail.co.uk). This does not affect your statutory rights.

Payment

Unless otherwise stated, all prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products and/or services ordered plus any applicable delivery charges.
Payment can be made by any of the following methods: Maestro/Switch, Mastercard, Visa, American Express, Delta. Monthly line rental charges are paid by direct debit.
Payment will be taken from you when the confirmation email is sent except where a product is out of stock. In this case your payment card will be debited when the product is ready for delivery.

You confirm that the credit, debit or store card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


display_flip('id1406','feature1406');

Refurbished Handsets terms & conditions (http://forums.moneysavingexpert.com/)



http://www.o2.co.uk/assets/O2HybridNav/Static-files/generic/switch_expand.gif (http://forums.moneysavingexpert.com/)

In addition to standard O2 Pay & Go airtime terms, the terms below also apply to refurbished handsets purchased from the O2 Online shop.

Refurbished- what to expect? Refurbished handsets are used handsets that have been returned to O2. If any parts were faulty, we have repaired or replaced them and then the handsets have been fully tested and inspected. Details of a manufacturers warranty may be included in the user guide in the box but this will not apply to refurbished handsets.
What to do if your Refurbished Handset is faulty If a fault arises with your refurbished handset within 28 days of delivery we will offer you the choice of an exchange or refund. If a fault occurs within 6 months of delivery, we will offer an exchange. This does not apply to faults caused by customer damage.
If your refurbished handset becomes faulty please call the Returns Helpline: 0870 225 0208.
Hope im not doing anything wrong posting these :confused: Whyd the other one go?

[Pound]

Any chance this could be illegal?

[Mobile Monkey]

Just so you all know; I followed these steps last week after it was posted on hotukdeals (now deleted). this isn't a 'pricing error' or 'deal' it's illegal. None of you will receive a phone and O2 WILL contact you about it.

Oh yeah, all of you will receive the following:

1. Thank you for your O2 order – email content (order number and details)
2. Important news about your O2 order - email content (passed to our warehouse for dispatch)
3. Your O2 Order Confirmation - email content (We regret to inform you that the items you have ordered from us are currently out of stock)
4. Phone call from O2

This thread should really be deleted btw.

[silkysmooth69]

did anyone know about the one off charge also how can it be illegal

[SmileyHappyBeing]

I didnt know, eek , sorry if ive posted anything wrong

[Annando]

I ordered one..lets see what happens

[silkysmooth69]

same here got to be summit init

[now a mum&skint]

Just so you all know; I followed these steps last week after it was posted on hotukdeals (now deleted). this isn't a 'pricing error' or 'deal' it's illegal. None of you will receive a phone and O2 WILL contact you about it.

Oh yeah, all of you will receive the following:

1. Thank you for your O2 order – email content (order number and details)
2. Important news about your O2 order - email content (passed to our warehouse for dispatch)
3. Your O2 Order Confirmation - email content (We regret to inform you that the items you have ordered from us are currently out of stock)
4. Phone call from O2

This thread should really be deleted btw.

oh, soooooo disappointing, I was getting all hopeful for this but mobile monkey's put paid to that xxx Wouldnt it be wonderful if, on tuesday we're all posting 'yipee'. Good luck one and all, lets wait til tuesday xx

[now a mum&skint]

If this was foiled last week, why is the page still coming up from the link?, surely 02 would have amended the site or whatever, ?

[i love it]

i just received a text from 02 giving a verification number for next time i log on the site, I didn't give them my number and I've never been an o2 customer, me thinks a bill along with the phone is in the post.......

[Mobile Monkey]

If this was foiled last week, why is the page still coming up from the link?, surely 02 would have amended the site or whatever, ?
That's the point, the link isn't from O2 it's a google cache. In other words it's an 'old' O2 page no longer in use. The correct O2 page is this one:

https://shop.o2.co.uk/tariffs

as opposed to the one posted:

http://64.233.183.104/search?q=cache:WWoiRNBJd64J:https://shop.o2.co.uk/tariffs/Pay_and_Go+https://shop.o2.co.uk/tariffs/Pay_and_Go&hl=en&gl=uk&ct=clnk&cd=1

[SmileyHappyBeing]

oh well it was worth ago wasnt it...

I think the verification num is just for your mob fone num to prove its yours? nowt to do with a bill is it? :confused:

[jules]

I am not going to touch this one with a 10 foot barge pole!!!
Good luck to those that have though!!

[qing]

to get a free phone click on the link below
step 1 - select add to basket for pay & go talk anytime3 (its the second one down)
step 2 - select back in web browser
step 3 - select add to basket for pay & go - sim only talk anytime3 (its the fifth one down)
it will then give you the total cost of FREE
step 4 - proceed to checkout

http://64.233.183.104/search?q=cache:WWoiRNBJd64J:https://shop.o2.co.uk/tariffs/Pay_and_Go+https://shop.o2.co.uk/tariffs/Pay_and_Go&hl=en&gl=uk&ct=clnk&cd=1
when i click the link, why it is unable to reveal webpages.
who knows.
can someone direct me please

[now a mum&skint]

think the site has crashed x

[elfmay]

think the site has crashed x

nope, just tried it and it still works? :confused:

Don't bother though, I've already had the 'out of stock' email! :rolleyes: ;)

Nevermind, nothing ventured....... etc, eh! :rotfl:

[vickithomas]

i have orderd 1 of these hopefully it will come :):T

[patwa]

Um, I'm a bit vary of this, the monthly top-up charge is £10, but would anything happen if I ordered this and then did nothing - aka sold the phone on eBay? also, on the basket it does say next to Monthly Charge "one off charge". what's that?

Seems a bit dodgy to give a free phone and then expect nothing in return - aka not free.

[Erinath]

Just as Mobile Monkey posted, I've received the out of stock e-mail:

All Orders except Repair Replacements:
We regret to inform you that the items you have ordered from us are currently out of stock although we will make every effort to ensure that they will be delivered to you as soon as possible. If you selected a chargeable delivery option a refund will be processed for the amount you paid. If you paid for this charge by credit or debit card, a credit will be applied to your credit/debit card within the next 28 days. If the charge was billed to your account, a credit will be applied to your account.

You can monitor the progress of your order by accessing http://www.o2.co.uk/ Sign in with the username and password you received when you made your purchase and select 'View My Bill', under 'My O2'. Next, select 'View Delivery and Order Details', under 'My Order', and you will be able to check the status of your order. The individual line items of your order will be updated immediately once the goods come back into stock.


Repair Replacement Orders:
If you have had your handset for more than 28 days and have arranged a repair replacement with our returns and repairs department, we would kindly remind you that the replacement will be dispatched from our distribution centre once we have received your faulty handset. Please return the phone to the address previously provided, clearly quoting your returns authorisation number and we will send you the replacement handset immediately. To avoid any complications caused by phones going missing in transit, we do recommend that you use the Recorded Delivery or Special Delivery options provided by Royal Mail.

If you have already returned your faulty handset, there is no need to take any further action.

In the meantime, please accept our apologies for the delay.

Thank you for choosing O2.

Regards,

O2

Still not at all convinced that applying was illegal though :confused: .

[dawney101]

well i've just ordered 1 and everything went through just fine.

[martin2410]

well ive got 2 emails from o2 confirming the order and that they will be delivered on tuesday. Ile believe it when they arrive but thanks anyway for a cracking freebie.

[Erinath]

well i've just ordered 1 and everything went through just fine.

I ordered mine just before 9pm last night - got the confirmation e-mails & everything. It has taken until this morning to get that out of stock message.

[pippamannequin]

QUIDCO anyone?? Im a little confused, I didnt use quidco, but both my attempts at the free phone have been tracked through quidco???? I havent received a confirmation email either and just thought it would be a no go anyway, but worth a try, but the quidco thing I definately dont understand!:confused:

[clairehas]

i ordered mine about 9pm last night and now i get the out of stock email - yeah right!

[sophie maxwell]

I had an out of stock email as above :( oh well, fingers crossed I guess!

[elizabeth1974uk]

ummm ordered mine last night ..about 10ish.. not had any out of stockemails yet.. wonder how long it will be before i get one ..

[someonestolemyname]

my order just went through i should get it on tuesday...hopfuly. fingers crossed. Thanks :T

[Kilty]

Still not at all convinced that applying was illegal though :confused: .

Well you are manipulating the website using a third party one (Google cache), in order to achieve gain.

Could be seen as an offence under the Computer Misuse Act if you were to recieve the goods, unauthorised access to a server whilst circumventing protection measures put in place to prevent you from doing this.

(If you try it on the non cached version you get an error)

[jeppy]

what is cached??

[elizabeth1974uk]

oh the devistation!!!..
oh the sadness!!!..
my phones are out of stock!!!..
:cool:
will i survive the heart break??

:rotfl: :rotfl: :rotfl:

[SmileyHappyBeing]

in the email saying out of stock it doesnt actually say that its not coming though does it?

[yeslek]

i'm kinda worried now

i got a bit too ahead of myself and didnt read the full thread.
i'v placed and order and looked like it went through....but now i'm worried

[simate]

Just so you all know; I followed these steps last week after it was posted on hotukdeals (now deleted). this isn't a 'pricing error' or 'deal' it's illegal. None of you will receive a phone and O2 WILL contact you about it.

Oh yeah, all of you will receive the following:

1. Thank you for your O2 order – email content (order number and details)
2. Important news about your O2 order - email content (passed to our warehouse for dispatch)
3. Your O2 Order Confirmation - email content (We regret to inform you that the items you have ordered from us are currently out of stock)
4. Phone call from O2

This thread should really be deleted btw.

You say it's illegal but it didn't stop you trying for one yourself did it!
I'm interested as to why you seem to think it's illegal, what have you based your statement on?

[waterlilyann]

i'm kinda worried now

i got a bit too ahead of myself and didnt read the full thread.
i'v placed and order and looked like it went through....but now i'm worried

Me too!!!!

[simate]

Well you are manipulating the website using a third party one (Google cache), in order to achieve gain.

Could be seen as an offence under the Computer Misuse Act if you were to recieve the goods, unauthorised access to a server whilst circumventing protection measures put in place to prevent you from doing this.

(If you try it on the non cached version you get an error)

Google cache is in the public domain, not that I have a clue how to make use of it, it's down to Google for making it available if O2 want to point the finger.

It can hardly be seen as misuse/hacking either because it has been posted on numerous public forums and has been made available to thousands of people.

[now a mum&skint]

I got the out of stock email too, oh well..........

[vikki2k1]

hi.
im new here, but i tried to order the phones last night and only had 1 email saying it was out of stock, but the thing is, they are now doing it with a different phone!
if it was something they weren't supposed to be doing then they wouldnt have changed it for a different phone would they?!?

[freebiehunter29]

Just done this and it says that LG L343i will be delivered Tuesday.
:confused: :j

[tapilicious]

Mine should arrive on Tuesday,,,,,,,will keep you updated.

[Phil_H]

I done 2, one was with a Samsung X830 which clearly is "In Stock" on the website. I wonder if it will suddenly go "Out of Stock"!!!

[Mobile Monkey]

This is like talking to a brick wall. None of you will get ANY phone by using this exploit.



It can hardly be seen as misuse/hacking either because it has been posted on numerous public forums and has been made available to thousands of people.

That means absolutely nothing. I could show you public forums that give out 'hacked' credit card numbers, doesn’t make it legal.

As Kilty pointed out, this is a 'soft hack' of the O2 site. Before you start crying or trying to justify this, I’m only passing on information that O2 spoke to me about.

[Cerenia]

I was reading this all through before I wanted to have a go - nother recieved this in an email, and I initially thought it was a scam, then saw all this, still not going for it though, I doubt they'll honour it.

[SmileyHappyBeing]

Dyou work for o2 mobile mickey :rotfl:

[goldrush1984]

Hi when i click on 2nd option talk anytime 3 it puts in basket- then click back it then tells me that there is nothing in my basket. cannot find a 5th option just a list ofpay as you go phones

can anyone help????

thankyou

[Winchy]

I think all that will happen is o2 will contact you saying you that they have made a muck up on the site and they reserve the rights to cancel any product mispriced on the website and will phone you and ask you if you would like the product on the correct price before cancelling it in some cases.

If you have ordered and it says you will receive your phone, don't get your hopes up!

[vikki2k1]

how can you track the order number other than through the o2 website?
there is nothing to check it on my account!

[simate]

This is like talking to a brick wall. None of you will get ANY phone by using this exploit.



That means absolutely nothing. I could show you public forums that give out 'hacked' credit card numbers, doesn’t make it legal.

As Kilty pointed out, this is a 'soft hack' of the O2 site. Before you start crying or trying to justify this, I’m only passing on information that O2 spoke to me about.

That's a silly thing to say :rotfl: , using 'hacked' credit card numbers is taking money without someone's knowledge and obviously illegal, whereas O2 are in complete control of their own stock and can decide themselves as to whether or not they actually send anybody a free phone or not.

[Toxic Bunni]

Thanks for visiting the O2 Online Shop
We're sorry you're unable to access the Online Shop at the moment.

We are currently making improvements to the site to provide customers with an even better shopping experience.


Buy Now

To buy now, please call 0870 225 7879


My Bill

If you wish to view your bill please click here



^ ^ ^ ^ ^ ^ ^ ^ ^

I got that page once doing all the steps. I think they've caught on :(

[simate]

Thanks for visiting the O2 Online Shop
We're sorry you're unable to access the Online Shop at the moment.

We are currently making improvements to the site to provide customers with an even better shopping experience.


Buy Now

To buy now, please call 0870 225 7879


My Bill

If you wish to view your bill please click here



^ ^ ^ ^ ^ ^ ^ ^ ^

I got that page once doing all the steps. I think they've caught on :(

Nah, that happened yesterday too then it was ok again.

[Toxic Bunni]

Ah ok, don't think I'll bother with it though. :p

[KittyKate]

This is like talking to a brick wall. None of you will get ANY phone by using this exploit.



That means absolutely nothing. I could show you public forums that give out 'hacked' credit card numbers, doesn’t make it legal.

As Kilty pointed out, this is a 'soft hack' of the O2 site. Before you start crying or trying to justify this, I’m only passing on information that O2 spoke to me about.

Not true I am afraid, and before I get flamed, I worked for o2 high level technical support for a long time before moving on to goverment security cleared web hosting.

Sorry but o2 are in total control of their systems. The cached version shouldn't link to the live version for one - it's a joke we all got confirmation emails in the first place. If they chose to honour it and send us the phones this is still not illegal, its their choice.

o2 no longer sell the phone so don't have it to send. No-one has broken the law. It is NOT 'soft hacking' (and I will not reveal what is!) - finding stolen credit card numbers isn't legal, or a glitch of a site, or something someone can do without knowing the implications of it. It's theft pure and simple.

We don't see the phones but no need to panic.

[Mike54]

I ordered mine just under an hour ago and got an email saying it was accepted etc and would be delivered Tuesday...

And they cant send a bill with it because anyone could of sent it to anyones address...

And the o2 site is down :eek:

[pennylane99]

I think they are fixing it....

ISSUE: The O2 Services team have advised that a known error on the O2 shop which allows customers to fraudulently obtain free handsets has been added to various websites. It has been identified there is currently over 12,000 free handset orders in backlog as a result of this issue.

IMPACT: Splash pages have been applied to the Consumer shop to prevent any further fraudulent activity. External Customers attempting to place orders with O2 for new handsets and connections will not be able to at present. This change will also be implemented onto the Telesales shop. Once the change begins the Telesales shop will also be off line.

Upgrade and Agent Shop are not impacted by this issue

UPDATE (15:30 27/01/07): The O2 Services Team had a change scheduled for Monday night which as had to be brought foward.(CCR 3176578). This change has been through the test environment and will resolve the underlying issue.

RESOLUTION TIMESCALES: TBC.

[surfcat]

Not true I am afraid, and before I get flamed, I worked for o2 high level technical support for a long time before moving on to goverment security cleared web hosting.

Sorry but o2 are in total control of their systems. The cached version shouldn't link to the live version for one - it's a joke we all got confirmation emails in the first place. If they chose to honour it and send us the phones this is still not illegal, its their choice.

o2 no longer sell the phone so don't have it to send. No-one has broken the law. It is NOT 'soft hacking' (and I will not reveal what is!) - finding stolen credit card numbers isn't legal, or a glitch of a site, or something someone can do without knowing the implications of it. It's theft pure and simple.

We don't see the phones but no need to panic.

cheers kitty kate. It is a bit of a joke isn't it, a saved page is still able to go all the way to check out and beyond! don't they operate session ids or anything?

[slowen]

Originally Posted by imyontour
ISSUE: The O2 Services team have advised that a known error on the O2 shop which allows customers to fraudulently obtain free handsets has been added to various websites. It has been identified there is currently over 12,000 free handset orders in backlog as a result of this issue.

IMPACT: Splash pages have been applied to the Consumer shop to prevent any further fraudulent activity. External Customers attempting to place orders with O2 for new handsets and connections will not be able to at present. This change will also be implemented onto the Telesales shop. Once the change begins the Telesales shop will also be off line.

Upgrade and Agent Shop are not impacted by this issue

UPDATE (15:30 27/01/07): The O2 Services Team had a change scheduled for Monday night which as had to be brought foward.(CCR 3176578). This change has been through the test environment and will resolve the underlying issue.

RESOLUTION TIMESCALES: TBC.

How is it fraud if it's their own systems allowing you to get through the checkout, surely it's just a flaw in their system and not fraud on anyone that has ordered as people who have placed an order have done so as a miss-price and most people know they won't receive anything anyway

[vikki2k1]

How is it fraud if it's their own systems allowing you to get through the checkout, surely it's just a flaw in their system and not fraud on anyone that has ordered as people who have placed an order have done so as a miss-price and most people know they won't receive anything anyway

thats true, they cant say its fraud if its a missprint!! its not like we have hacked their system and changed the prices!
also they said it was a known error!! why didnt they fix it when they found out about it!?!?

[SmileBeHappy]

i got an email recently

Your order has been processed but is out of stock- will send it shortly

Will i get it?

[pennylane99]

dont think so....

I've just contacted O2 Customer Services about these phone. I've been told that all orders up until 25th will be honoured and after that will either be asked to pay or be cancelled.

I'll hang on to our old phones.

They say there was a glitch but it's now fixed.

[slowen]

Don't see the point of phoning up to see if your gonna receive a free phone as most people who applied will have known you would not receive anything as O2 are not going to give a phone for free but it was worth a try in completing the checkout and it's just the same when Amazon listed the stargate boxsets as by you order on the off chance the you receive something and if you don't then it's no big deal

[lucyloves]

They've now fixed it.

All I got was:

You have already added the Talk Anytime to your basket You have already added the Talk Anytime to your basket.

Please view the phones page for phones which apply to your choice of tariff.

[teenage_Drama]

Is there anybody who hasnt received a out of stock email?

[gingerchick]

I haven't received the out of stock e-mail...............yet!

I did this last night about 10pm, and got the confirmation e-mails from them.

But somehow I can't see me getting a phone for nowt.
Too good to be true 'n all that, as they say.

[jockettuk]

Is there anybody who hasnt received a out of stock email? my other half hasnt recived the email

[simate]

I have an order number but never got email confirmation, it's been about 30 hours now.

[vikki2k1]

i have had one out of stock email on the l6 with the 75 quid hmv voucher and so did my boyfriend, but none on the others!

[grateful dead]

that is a google cached page,, which is pointing to

https://shop.o2.co.uk/tariffs/Pay_and_Go

it isnt unsafe if anyone was wondering, because it correctly points to an 02 secure https server : )

cant order a phone though at the mo, because the 02 site is down for maintenance.

[grateful dead]

Thanks for visiting the O2 Online Shop
We're sorry you're unable to access the Online Shop at the moment.

We are currently making improvements to the site to provide customers with an even better shopping experience.


Buy Now

To buy now, please call 0870 225 7879


My Bill

If you wish to view your bill please click here


*************

probably because of us lot : p

[ace123]

:confused: i have tried but it is saying to close the page because of its been expried or a problem has anyone else got there FREE phone yet please can u let me know thanks:confused:

[pennylane99]

it doesnt work anymore O2 have fixed the page now

[Phil_H]

I still think its funny that they say my phone is out of stock when it clearly isn't!

[buffin]

I received a phone on Thursday. It was delivered by DHL. I could track the dispatch etc from the DHL site. I could track the progress of my order from the official O2 site, under my login.

My friend received an email stating her phone was out of stock - she phoned customer services, spoke to an operator who substituted the phone with another - it arrived on Friday.

I don't subscribe to this being a scam - I'm puzzled, but then again, with all the weird and wonderful offers phone companies throw at people (free Xbox 360, mini moto bikes, PC's etc) perhaps this is just a way of virally driving customers to their site, obtaining details and then offering other deals for those unlucky enough not to get the freebie?

I'm keeping my phone but at the first sign of any nonsense they can have it back.

[Mike54]

I received a phone on Thursday. It was delivered by DHL. I could track the dispatch etc from the DHL site. I could track the progress of my order from the official O2 site, under my login.

My friend received an email stating her phone was out of stock - she phoned customer services, spoke to an operator who substituted the phone with another - it arrived on Friday.

I don't subscribe to this being a scam - I'm puzzled, but then again, with all the weird and wonderful offers phone companies throw at people (free Xbox 360, mini moto bikes, PC's etc) perhaps this is just a way of virally driving customers to their site, obtaining details and then offering other deals for those unlucky enough not to get the freebie?

I'm keeping my phone but at the first sign of any nonsense they can have it back.

So you done what it said in the first post in this topic, and you ordered the free phone?
And you got it?

WOW!

[alykatz]

my oh ordered one yesterday about 10.30, he got confirmation email but so far have not had cancelation email, so heres hopeing.

[Mike54]

How do I actually track the progress of my order?

Because I think im going blind as I cant see it anywhere :eek:

[now a mum&skint]

you are soooo lucky getting your phone buffin, I got this from o2.........

All Orders except Repair Replacements:
We regret to inform you that the items you have ordered from us are currently
out of stock although we will make every effort to ensure that they will be
delivered to you as soon as possible. If you selected a chargeable delivery
option a refund will be processed for the amount you paid. If you paid for this
charge by credit or debit card, a credit will be applied to your credit/debit
card within the next 28 days. If the charge was billed to your account, a
credit will be applied to your account.

I take it from this, that it should be sent when in stock????

[now a mum&skint]

oooh I do hope it arrives xxx

[buffin]

How do I actually track the progress of my order?

Because I think im going blind as I cant see it anywhere :eek:

I had this problem, and until I received an email from O2 informing me that the phone was now with the couriers the option never appeared in my O2 account.

Once it was with DHL it also showed on my O2 account, so perhaps it is only confirmed as ordered once it is with the couriers.

I have to add that lots of my friends and work colleagues have also received the same emails as a lot of people here telling them the phone is out of stock, so I must have been lucky.

One strange thing is that each day they seem to offer different phones, depending on how you click the appropriate tariffs. My friend ordered her phone in the morning the day after me and got a different phone, but her work friends found the offer was gone by about mid day. The following day the offer was back up and running, again with different products, which makes me thing this is somehow part of a cunning ad campaign by O2 to drive traffic to them?

[vikki2k1]

how do you track it through dhl?
do you put the order number in?

[tinkerbell1978]

omg!!!! i just went to log into o2 to check out my order status and got someone else info up surely thats not good!! has her email and security stuff on i just came out of it quickly!

[DonutUK]

Ordered one of these Motorola Z3 RIZR's and got the 2 emails...1 thanking me for the order and 1 saying it had been sent to the warehouse for dispatch.
Then i got an email to say they were out of stock.

Having checked O2's T&C's I found this:
We shall not be obliged to accept your order. If we do, your order will be accepted by us by means of an email confirming the order. Confirmation of orders will be sent to the email address supplied by you when the order was placed.

A contract for the products and/or services requested by you shall only be formed once our confirmation message has been successfully sent to the address of your electronic mailbox or your internet access provider?s server.

My question is does either of the 2 emails i received constitute "confirmation" and if so, how do i go about ensuring O2 provide the phone?

I am convinced that they are stalling with the "out of stock" message in the hope that no-one chases them for the phones!

Has anyone phoned O2 to check?

[slowen]

It's not worth chasing them for a free phone, if it arrives then it's good but if nothing happens just let it lie as you win some and you lose some

[lechat]

im gutted i only saw this yesterday evening, if anyone has a spare free phone feel free to send it my way ;)

[tinkerbell1978]

omg!!!! i just went to log into o2 to check out my order status and got someone else info up surely thats not good!! has her email and security stuff on i just came out of it quickly!


er what do i do just forget about it?? or should i let o2 know ?

[kegan5]

omg!!!! i just went to log into o2 to check out my order status and got someone else info up surely thats not good!! has her email and security stuff on i just came out of it quickly!


er what do i do just forget about it?? or should i let o2 know ?

Was it from a shared computer like an internet cafe? I think if it was that then i would put it down to the previous person not logging out etc.

However if it wasn't that then I would inform boots, i've yet to make a purchase with boots.com, but if it would have been possible for you to buy things via that persons account then there are problems, and they should be brought to boots attention.

[SmileBeHappy]

I found myself logged into an ebay account once ;)

[tinkerbell1978]

hmm no its my personal home computer hmm boots??

[kegan5]

That's not good then, or very reassuring either :S.

I'd report it personally :)

Ignore my boots comment i was thinking about 3 things at once... sorry...

[tinkerbell1978]

off to report!

[Dalesh]

but if you call them and tell them that you applied for the FREE PHONE!!, wont they cancel it!!

arent you just helping them with the problem then!!

i still havent recieved the conformation email even though i did it friday night!!!

so i was thinking about calling them but am not worried that they will cancel the order when they realise it was free!!!!

can someone help me please!!:eek: :o

[jeppy]

you can check your accounts again, mine is still showing ok on the first 2 stages only, I only placed my order on Sat morning though.

Very concerned with the security of this site, I am worried the details may have been mine

[kegan5]

Ah ive just noticed ive entered in a 2 digits the wrong way around on my account, so didnt receive the verification code...and when u try to change the number it asks for the code...which clearly i'm not going to get...bah. I assume i can't trace any orders until i manage to get around this

[tinkerbell1978]

jeppy if your name is elysha its you if not your ok!

[Minxy]

Just tried the link, I take it O2 have wised up to us.

[Simon_B]

Just tried the link, I take it O2 have wised up to us.

Ditto does this still work?

[kezza0812]

it doesnt work we do it to stage 2 and then we cant find the pay & go-sim only talk anytime3

[woekitten]

Is in the "gone but not forgotten" forum, so I am guessing it wont work anymore ;)

[Simon_B]

Ah got over excited at the thought of a free phone and didn't read that bit :rolleyes:

[stressedaah30]

i applied friday night too only had order confirmation email and no canccellation one yet maybe ill be lucky although being weekend they maybe not sorted it if gonna send
but heres hoping

[littlejaffa]

it doesnt work we do it to stage 2 and then we cant find the pay & go-sim only talk anytime3


i found this to - but there's posts since that sugest people have got it to work - if you did how did you get past this bit?

[SmileBeHappy]

i found this to - but there's posts since that sugest people have got it to work - if you did how did you get past this bit?
we had to order days ago, when this was still working

[AdamB]

I could have done with a new mobile or three. To sell on of course :rotfl:

[16011996]

ordered this last week, but no confirmartion email, so i guess i missed out, good luck to those who got/get themthough

[paragp]

i have received the following email this morning

We're happy to tell you that your O2 order has been passed to our
warehouse for dispatch. This should be on its way to you very soon.

To check on the progress of your order, sign into http://www.o2.co.uk/
with the username and password you received when you made your purchase
and access 'View My Bill', under 'My O2'. Then click on 'View Delivery
and Order Details', under 'My Order'.

We'll also be in touch soon to tell you about the many benefits of
joining O2. In the meantime, take a look at http://www.o2.co.uk/shop and
see what you can do.

lets see what happens.... :o

[SmileBeHappy]

take it its bad if i haven't got email?

[SmileyHappyBeing]

I emailed them last nite asking how long it would be till my phone came into stock, recieved this from them today,

Hello ******,

Thanks for emailing us to find out the status of your order.

Im sorry but we wont be able to tell you when your order will be in stock. As soon as you order is in stock itll be despatched to you.

The order will take seven working days to reach you from the day its despatched.

If you need further information about this matter, please reply to this email.

For further details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.

Kind regards,

Tabassum Shaikh
O2 Customer Service.

Getting your query right the first time you email us is very important to us. If your query has not been resolved this time, please reply to this email with the words Need More Help in the subject field.

O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099



I ordered mine on the 26th.. so looks like i am going to get it i think?????

[pennylane99]

i have received the following email this morning

We're happy to tell you that your O2 order has been passed to our
warehouse for dispatch. This should be on its way to you very soon.

To check on the progress of your order, sign into http://www.o2.co.uk/
with the username and password you received when you made your purchase
and access 'View My Bill', under 'My O2'. Then click on 'View Delivery
and Order Details', under 'My Order'.

We'll also be in touch soon to tell you about the many benefits of
joining O2. In the meantime, take a look at http://www.o2.co.uk/shop and
see what you can do.


lets see what happens.... :o

I got that one as well...now just received another saying its out of stock...

[Mike54]

check on the progress of your order, sign into http://www.o2.co.uk/
with the username and password you received when you made your purchase
and access 'View My Bill', under 'My O2'. Then click on 'View Delivery
and Order Details', under 'My Order'.

I cant find that anywhere

And pennylane99, I got the confirmation then out of stock email to.

[Minxy]

Hubby had an email today saying his phone had been dispatched, about 2 hours later he had an email saying the phone was out of stock. Not sure what will happen next.

[brendang]

i've just phoned them and gave them my order number and they said that the lg l343i is out of stock but they have my details sothey will email me when its in stock and dispatch one as soon as they get them back in,fingers crossed

[Dalesh]

brendang how did u call them???

what number??

did it cost you??

[brendang]

i phoned 0161 7055000 and they put me through to hardware sales,the guy was quite easy to talk to and he just said he will let me know when they become available

[Dalesh]

what number was that???? whos??

is it free for o2 mobiles or landlines???

[SmileyHappyBeing]

brendang how did u call them???

what number??

did it cost you??

If everyone read my post before, i said i emailed them and they said i will be getting fone when it comes in stock, dont ring them, just send them an email with your order num :)

[lizballymena]

can you give me more details please, cant get step 3 completed at all

[lizballymena]

Can you give me more information as to what "select back in browser" is. thats where I can get no further

[slowen]

Can you give me more information as to what "select back in browser" is. thats where I can get no further

Apparantly O2 have fixed the glitch on the site now

[SmileyHappyBeing]

I dont think its working anymore..

[silkysmooth69]

Thanks for emailing us about the tracking code of your order.

I'm sorry but you wont receive this order, as due to a system error you were
able to order this phone for free.

You'll need to cancel this order and order again for a new phone from our
website.

I'm once again sorry for any inconvenience that may have been caused.

I hope I've explained this clearly for you. If there's anything else we can do
for you, please reply to this email.

[Dan:)]

HAHA! All you thinking a free fone....fink agen!

[Minxy]

Has anyone actually received a phone?

[SmileyHappyBeing]

Nope not yet, but i emailed them to ask when it would be coming into stock and they said as soon as it does they will send it... ordered one for oh as well and emailed about his and they said i can either cancel or wait for it to come back into stock.. so on both counts it sounds like me and oh will get them but just not sure when :T

[DonutUK]

O2 are legally obliged to send you the phone.

Read their T&C's.

Once they send the confirmation email they have accepted your order i.e. they have formed a contract with for the supply of the phone.

The fact that a "system error" meant an incorrect price was charged for the product is largely irrelevant. They had the option of not accepting your order. They chose to accept the order ergo they are now obliged to supply the phone.

[vippymini]

I ordered one on the 27th and not had a cancallation email yet?

[now a mum&skint]

Ive tried to email them, lets see what happens........did anyone else get their fone?

[manch235ter]

iv received mine! ordered on the 24th apparently (i could of swore it was the 25th) Just had a knock on the door , from a nice DHL man , with my fone!

YEEEEEEAHHH BABY :D

[now a mum&skint]

iv received mine! ordered on the 24th apparently (i could of swore it was the 25th) Just had a knock on the door , from a nice DHL man , with my fone!

YEEEEEEAHHH BABY :D

oooohh yo lucky lucky thing, well done xxx:T :j

[manch235ter]

cheers! Dont think much of it tho... bit naff , but not bad for free!

Gunna give it my mum tho i think , my samsung is better lol!

Good luck every1 tho , hope you get yours! :beer: :j :j :T

[tlck9]

i got an email to say out of stock, so perhaps we wont get to see them. I've a mine to ring and ask if they ahve stock to buy one and ge the persons name and then complain if they have stock!

[sophie maxwell]

i got an email to say out of stock, so perhaps we wont get to see them. I've a mine to ring and ask if they ahve stock to buy one and ge the persons name and then complain if they have stock!
HOW could you possibly complain abotu it? :confused:

[silkysmooth69]

did anyone else get one?????????

[vikki2k1]

i emailed o2 and was told that as soon as the phones were back in stock i would receive mine!
if they were not sending them they would have said then and not that i will get it.

[paragp]

i just got this email from O2

Check out the O2 Online Help Centre: www.o2.co.uk/help


Dear Customer,

Thank you for attempting to place an order for the LG L343i handset
through our website. Due to a system fault which we experienced on our
website at the time of your order, you were able to order a handset that
we no longer have available and unfortunately we will be unable to
despatch this to you.

We sincerely apologise for any inconvenience this may have caused you.
The error has now been resolved and should you still wish to order a
different handset you can do so at the following address. Please
remember to use your existing Log In details (Username and Password).

www.o2.co.uk/shop <http://www.o2.co.uk/shop>.

Kind regards,

O2 Online

can they do this? I had a confirmation of the order.

[jockettuk]

HAHA! All you thinking a free fone....fink agen!

you want to try for a free dictionary

[maemaesmummy]

i just got this email from O2

Check out the O2 Online Help Centre: www.o2.co.uk/help


Dear Customer,

Thank you for attempting to place an order for the LG L343i handset
through our website. Due to a system fault which we experienced on our
website at the time of your order, you were able to order a handset that
we no longer have available and unfortunately we will be unable to
despatch this to you.

We sincerely apologise for any inconvenience this may have caused you.
The error has now been resolved and should you still wish to order a
different handset you can do so at the following address. Please
remember to use your existing Log In details (Username and Password).

www.o2.co.uk/shop <http://www.o2.co.uk/shop>.

Kind regards,

O2 Online

can they do this? I had a confirmation of the order.

Difficult... is the phone still on the website for sale? I ordered the Ice which is still there.. so if they say no longer stock then I will go back to them. Check out if still there and if so email them.

[Dan:)]

well i dont fink i dooo!!!!!!!
i can spell perfectly so there!

[donno]

I thought that once they sent conformation it became a legally binding contract? They have to provides the goods or be breaking the law. I'm not 100% though anybody know?

[slowen]

I thought that once they sent conformation it became a legally binding contract? They have to provides the goods or be breaking the law. I'm not 100% though anybody know?

Cannot remember their T&C's but they will probably just say the email confirmation is an automated one

Cannot see many people complaining about this to O2 as it has cost no-one anything to apply for an offer that most of us thought their was no chance of receiving

[paragp]

i guess it was worth a try anyway...

[techmob]

http://img228.imageshack.us/img228/2286/02ordernm5.jpg

:>

[char22]

i can't even find a page that looks anything like that in my account, can't even find a link that says my orders:o

[moowho?]

techmob, do you have the URL of that page? I can't see a link in my account but maybe I can go to it directly.

cheers

[manch235ter]

you need to log into your account , select "view my bill" , and i think its the 3rd list along , track my order. click on that , and then your order numebr , and it will show the progress of your order.

[Seakay]

Dear Customer,

Thank you for placing an order with O2 Online.

We're really sorry, but due to a fault which we experienced on our website, we were not able to process your order. The good news is that we've now fixed the fault and would like to invite you back to place your order again should you still wish to do so by clicking on the following link www.o2.co.uk/shop.

We're really sorry for the inconvenience. .

Kind regards,
O2 Online.
shop.o2.co.uk

[libbydoll]

Dear Customer,

Thank you for placing an order with O2 Online.

We're really sorry, but due to a fault which we experienced on our website, we were not able to process your order. The good news is that we've now fixed the fault and would like to invite you back to place your order again should you still wish to do so by clicking on the following link www.o2.co.uk/shop.

We're really sorry for the inconvenience. .

Kind regards,
O2 Online.
shop.o2.co.uk
same here...

[now a mum&skint]

..........and here xx

[mcnutsuk]

.................................................. .and here :)

[surfcat]

doh!

just got the email saying I should re-order.

But how? (hehe) the lg 343i doesn't seem to exist?

[reddeb]

ditto, what to do!!Dear Customer,

Thank you for placing an order with O2 Online.

We're really sorry, but due to a fault which we experienced on our website, we were not able to process your order. The good news is that we've now fixed the fault and would like to invite you back to place your order again should you still wish to do so by clicking on the following link www.o2.co.uk/shop.

We're really sorry for the inconvenience. .

Kind regards,
O2 Online.
shop.o2.co.uk[/QUOTE]

[DonutUK]

Ordering

The information displayed on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you place an order via this website for products and/or services your order shall constitute an offer for the goods and/or services selected.

We shall not be obliged to accept your order. If we do, your order will be accepted by us by means of an email confirming the order. Confirmation of orders will be sent to the email address supplied by you when the order was placed.

A contract for the products and/or services requested by you shall only be formed once our confirmation message has been successfully sent to the address of your electronic mailbox or your internet access provider?s server. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

That is their Terms & Conditions regarding ordering items from the Shop.
Clearly, when you submitted the order you actually made an offer for the phone, which they could refuse or accept. Also, it says that if they accept your order, they will send you a confirmation email.

So, if you got a confirmation email, they have accepted your offer of £0.00 and now entered into a contract to supply the phone.

Don't give up, keep fighting them and they have to supply the phone. Or be sued for breach of contract, plus the adverse publicity.

The fact that their system is not robust enough to cater for this sort of "error" is not the customer's problem....after all, you are only submitting an offer to purchase, which O2 can accept or decline.

[DonutUK]

Right....just had long phone conversation with some drone from O2.

Basically, they have been briefed (that is call centre staff) that O2's legal team have looked at the position and decided that they are not going to honour the contracts "because the T & C's cover them".

So i asked where in the T&C's they are referring to and she say "in the payment section it says until we take payment the contract isn't made"....A BLATANT LIE!!!!

When i challenged her over this, quoting the T&C's word for word from the website, she went all quiet.

The upshot is that i got her to admit that she had no idea what part of the T&C's allow them to do this, and that they had only been told to refuse to honour the orders because the legal team said so. She couldn't even give me a name in the legal team to speak to!! She did give me the name of a manager supposedly dealing with the matter at a higher level.

Next stop...letter to this manager to see if he knows where in the T&C's it allows them to back out of the contract!!

[simate]

A couple of people on digital-forums got theirs, go look in the Biggys section, you'll have to register if your not already registered.

[clairehas]

Right....just had long phone conversation with some drone from O2.

Basically, they have been briefed (that is call centre staff) that O2's legal team have looked at the position and decided that they are not going to honour the contracts "because the T & C's cover them".

So i asked where in the T&C's they are referring to and she say "in the payment section it says until we take payment the contract isn't made"....A BLATANT LIE!!!!

When i challenged her over this, quoting the T&C's word for word from the website, she went all quiet.

The upshot is that i got her to admit that she had no idea what part of the T&C's allow them to do this, and that they had only been told to refuse to honour the orders because the legal team said so. She couldn't even give me a name in the legal team to speak to!! She did give me the name of a manager supposedly dealing with the matter at a higher level.

Next stop...letter to this manager to see if he knows where in the T&C's it allows them to back out of the contract!!

to be honest with you, we all knew that when all of this started that none of us would get something like a phone for nothing!:rolleyes:

i just think that it was worth a go and now we should just forget about it! :p

[manch235ter]

i got my phones! one of them arrived no problem , and the other they sent teh email saying they would cancel it.

I rang straight away and informed that i WOULD be taking legal action with my solicitors , as the payment agreed was ZERO! once they send the email confirming acceptance of the order , they agree that the price to be paid is the price stated , £0.00 , THUS they have a legal requirement to send the phone! needless to say , the phone arrived!

[silkysmooth69]

i just had phone call from 02 saying they are not sending phone as on the website there was a technical glitch and its in there t&cs that no one will get a phone or has recieved them i mentioned there t &c they said they are under no obligation ect ect so what can i do now as i told her i will be taking in further and they ahve not had the lg phone ioin stock for 4 months

[waveyd]

Just to rub it in, the following links will still let you set the LG L343i as your mobile on your O2 account and put it in your basket ;-))

http://mobileguide.o2.co.uk/devices/device.jsp?deviceId=355&tab=1

http://216.239.59.104/search?q=cache:SYfGG4ww7NsJ:https://shop.o2.co.uk/phone/features/LG/L343i+LG+L343i+site:shop.o2.co.uk&hl=en&ct=clnk&cd=1&gl=uk

Might be pointless - but at least they can't say the phone doesn't exist in O2!

Am waiting for my callback from 'another department' after phoning PAYG customer services telling them that I had an order confirmation followed up by email to say sytem glitch blah blah blah. Cost me £3.50 for an 8 minute call - so I figure a few of those and they'll probably throw the phone in for free anyway!!!

[PennyPincher24/7]

My mate tried for one of these, today they told him he didn't have a chance of getting it

[beejaybee]

I`ve followed the instruction exactly & can`t get anywhere. Must be thick:confused:

[manch235ter]

its ended now beejaybee

[beejaybee]

Thanks for that manch235ter. So I`m not as thick as I thought then;)

[silkysmooth69]

Thank you for contacting customer service.

Thank you for your email advising us you would like us to send a free of charge
handset to you. I'm sorry you're unhappy, as you've been advised you won't
receive the orders that you've placed.

I'm sorry we're unable to send this order out to you; this is because theres
been a system error on our website. At the time of this error the LG L343i, O2
Ice and Motorola L6i wasn't advertised at £0.00, it was only when you came to
pay for your order that you would've seen the zero price.

I've forwarded your details to our support team who will contact you within 24
hours to discuss your order further.

I understand you ordered the phone in good faith and I understand how
frustrating this must be for you. I appreciate your patience and understanding
and Im sorry for any inconvenience this may have caused you.
THATS WHAT I GOT IN AN EMAIL

[silkysmooth69]

anyone else get this?????????????

[silkysmooth69]

can anyone help me on this what do i do now

[i love it]

Re read their feasable explanation and forget about it.

[manch235ter]

politely remind them that the end price , (which you should of received an email advising you about your order showing this) said total to pay £0.00 . Thus they had acepted your order , and entered into a legaly binding agreement.

Remind them that there terms and conditions state that when they send confirmation email to you , the legally binding contract begins.

Worked for me!

[buffin]

Woops! http://www.mirror.co.uk/news/tm_headline=o2-no---&method=full&objectid=18586850&siteid=94762-name_page.html - now what happens? Must take away the claim that the obtaining of the phones was fraudulent.

Still reckon that under the T&C's O2 have to honour the phones they emailed people about.

[silkysmooth69]

THIS IS MY CONFORMATION ORDER ON THE PHONE I HAVE NOT RECIEVED YET I HAVE HAD MANY PHONECALLS SAYING I WILL NOT RECIEVE IT THE PRICE IS WHAT I SHOULD PAY FOR THE ITEM IF 02 MESSED UP ON THERE WEBSITE THAT IS NOT DOWN TO ME. YOU AND ME ENTREED A CONTRACT WHICH I HAVE STUCK BY AND YOU HAVE FAILED TO STICK WITH THE AGREEMENT WITH ME, IF THE BOOT WAS ON THE OTHER FOOT YOU WOULD BE TRACKING ME DOWN.AND YOU ACCEPTED MY ORDER OF THE PHONE WHICH IS IN YOUR TERMS AND CONDITIONS HERE..
your order will be accepted by us by means of an email confirming the order. Confirmation of orders will be sent to the email address supplied by you when the order was placed.
SO THIS IS THE START OF MY CONTRACT WITH YOU AS I RECIEVED CONFORMATION ORDER FROM YOU.you have acepted your order , and entered into a legaly binding agreement.with me but yet failed to keep your half of the agreement i am not going to let this go until i recieve phone from you i have printed documents out of conformation order and that ready for my solicitor to see would be grateful if you could get back to me on this as i am unhappy .

is this any good i put my order nimber in and that

[silkysmooth69]

THIS IS MY CONFORMATION ORDER ON THE PHONE I HAVE NOT RECIEVED YET I HAVE HAD MANY PHONECALLS SAYING I WILL NOT RECIEVE IT THE PRICE IS WHAT I SHOULD PAY FOR THE ITEM IF 02 MESSED UP ON THERE WEBSITE THAT IS NOT DOWN TO ME. YOU AND ME ENTREED A CONTRACT WHICH I HAVE STUCK BY AND YOU HAVE FAILED TO STICK WITH THE AGREEMENT WITH ME, IF THE BOOT WAS ON THE OTHER FOOT YOU WOULD BE TRACKING ME DOWN.AND YOU ACCEPTED MY ORDER OF THE PHONE WHICH IS IN YOUR TERMS AND CONDITIONS HERE..
your order will be accepted by us by means of an email confirming the order. Confirmation of orders will be sent to the email address supplied by you when the order was placed.
SO THIS IS THE START OF MY CONTRACT WITH YOU AS I RECIEVED CONFORMATION ORDER FROM YOU.you have acepted your order , and entered into a legaly binding agreement.with me but yet failed to keep your half of the agreement i am not going to let this go until i recieve phone from you i have printed documents out of conformation order and that ready for my solicitor to see would be grateful if you could get back to me on this as i am unhappy .

is this any good i put my order number in and that

[sb44]

I heard on our local radio at lunch time that o2 were going to honour the orders and will lose half a million pounds.

Did anyone else here it?

It was on Signal One radio.

[silkysmooth69]

yes i did so looks like all will recieve there order and there trying to tell me i wont get it
http://www.mirror.co.uk/news/tm_head...name_page.html

[sb44]

I don't know if it is our settings or not but The Mirror page shows a white square where the article should be.

Can someone give me the gist please of what it said?

Ta!

[silkysmooth69]

O2 NO!
FIRM'S &POUND;500,000 WEBSITE FREE PHONE ERROR
Exclusive by Ruki Sayid, Consumer Editor 07/02/2007
More Top Stories
MOBILE phone giant O2 has lost £500,000 after an internet blunder forced them to give away more than 3,000 expensive handsets.

Customers who bought a £149 Samsung X830 phone from O2's website were supposed to get a free year-long movie pass.

But confusion over the wording in India, where the webpages are put together, led to punters being offered a free Samsung phone and a free film pass.

As word of the offer spread thousands of people rushed to sign up for the deal - with the website getting 11,000 hits in one hour.

An O2 insider said: "At one stage we had more than 100 technicians working on the site as it went into meltdown. More than 3,000 phones worth £500,000 have been given away." Emily Turner of Whitstable, Kent, was one of those who just missed out as O2 bosses pulled the plug.

The mum of two said: "As soon as word got out there was a massive mistake on the O2 site, everyone I know started ordering. Some of my friends got their phones but I missed out and was told the deal would not be honoured, even though they had confirmed via email that the transaction had gone through."

O2 yesterday admitted there had been a problem with a "rogue link" to its website.

The company declined to say how many phones had been sent out, but added: "Some may have been dispatched before the problem was identified and fixed. The cost has not been huge."

O2 is the latest in a series of firms to have fallen prey of online gremlins.

Off-licence chain Threshers, Sainsbury's and Hamleys all lost out when discount vouchers and codes aimed at staff or regular customers found their way into mass circulation, causing internet meltdown

[sb44]

O2 NO!
FIRM'S &POUND;500,000 WEBSITE FREE PHONE ERROR
Exclusive by Ruki Sayid, Consumer Editor 07/02/2007
More Top Stories
MOBILE phone giant O2 has lost £500,000 after an internet blunder forced them to give away more than 3,000 expensive handsets.

Customers who bought a £149 Samsung X830 phone from O2's website were supposed to get a free year-long movie pass.

But confusion over the wording in India, where the webpages are put together, led to punters being offered a free Samsung phone and a free film pass.

As word of the offer spread thousands of people rushed to sign up for the deal - with the website getting 11,000 hits in one hour.

An O2 insider said: "At one stage we had more than 100 technicians working on the site as it went into meltdown. More than 3,000 phones worth £500,000 have been given away." Emily Turner of Whitstable, Kent, was one of those who just missed out as O2 bosses pulled the plug.

The mum of two said: "As soon as word got out there was a massive mistake on the O2 site, everyone I know started ordering. Some of my friends got their phones but I missed out and was told the deal would not be honoured, even though they had confirmed via email that the transaction had gone through."

O2 yesterday admitted there had been a problem with a "rogue link" to its website.

The company declined to say how many phones had been sent out, but added: "Some may have been dispatched before the problem was identified and fixed. The cost has not been huge."

O2 is the latest in a series of firms to have fallen prey of online gremlins.

Off-licence chain Threshers, Sainsbury's and Hamleys all lost out when discount vouchers and codes aimed at staff or regular customers found their way into mass circulation, causing internet meltdown

Thanks for that. I didn't order the top of the range one, it was the LG one but I won't hold my breath. It will be nice if I get it as my other half has a dinosaur of a phone so I shall give it to him.

[silkysmooth69]

but surely if they messed up on that phone aswell and these people will get ther phones shouldent the same contract be the same

[sb44]

but surely if they messed up on that phone aswell and these people will get ther phones shouldent the same contract be the same

I would have thought so but you never know.

I suppose it is time to sit back for a while and wait to see if one arrives then think about emailing them.

How long are other people waiting before they contact o2 or are the majority of you just assuming you won't be getting the phone?

[Myosin]

I emailed in and was told that it was a glitch etc.. now I've sent in a message stating their T&C's and that I'd consider legal advice if I didn't receive the order. Today I received this message back from O2:

I'm sorry that you're unhappy with our previous responses. I can only reiterate what my colleagues have told you previously that we will not be sending you a free phone. If you remain unhappy with how your complaint has been dealt with please contact our complaint review team in writing at the address below: Complaint Review Service PO Box 116 Leeds LS11 5DS Alternatively, if you would like to supply us with a daytime telephone number I can arrange for our support team to contact you to discuss this matter further.

Now I've escalated this to a complaint and have also posed as a customer wanting to cancel my pay-monthly contract - it was met with an emphatic NO. So why should I treat them any differently? Their terms and conditions do not allow for any technical glitches as they shouldn't confirm order of the handset.

[Myosin]

Success!!! :T :T :T After quoting contract law, I have had my phones dispatched and am tracking them with DHL right now! :D

Perseverance does pay off :beer:

[manch235ter]

Success!!! :T :T :T After quoting contract law, I have had my phones dispatched and am tracking them with DHL right now! :D

Perseverance does pay off :beer:

What exactly did you quote regarding contract law? Might be of help to some people still awaiting there phone!

[silkysmooth69]

yeh help us out here lol

[jeppy]

I emailed in and was told that it was a glitch etc.. now I've sent in a message stating their T&C's and that I'd consider legal advice if I didn't receive the order. Today I received this message back from O2:

I'm sorry that you're unhappy with our previous responses. I can only reiterate what my colleagues have told you previously that we will not be sending you a free phone. If you remain unhappy with how your complaint has been dealt with please contact our complaint review team in writing at the address below: Complaint Review Service PO Box 116 Leeds LS11 5DS Alternatively, if you would like to supply us with a daytime telephone number I can arrange for our support team to contact you to discuss this matter further.

Now I've escalated this to a complaint and have also posed as a customer wanting to cancel my pay-monthly contract - it was met with an emphatic NO. So why should I treat them any differently? Their terms and conditions do not allow for any technical glitches as they shouldn't confirm order of the handset.


I too have received this email and also replied advising that I want to cancel all my contracts with them as soon as feasably possible.

What part of contract law did you refer to to make them change their mind. How did you word your letter/email?

Your help is appreciated.

[vikki2k1]

yeah what did you say to them? i keep on getting the same replies from them!
they aren't paying any attention.

[techmob]

yeah, who did you contact

i.e email address?

and what did you quote

thanks

[tee two]

what does it mean by back in web browser

[vikki2k1]

what does it mean by back in web browser

it means the back button in the top left corner.

though this mistake has been found out now and is closed

[FizzieLizzie]

to get a free phone click on the link below
step 1 - select add to basket for pay & go talk anytime3 (its the second one down)
step 2 - select back in web browser
step 3 - select add to basket for pay & go - sim only talk anytime3 (its the fifth one down)
it will then give you the total cost of FREE
step 4 - proceed to checkout

http://64.233.183.104/search?q=cache:WWoiRNBJd64J:https://shop.o2.co.uk/tariffs/Pay_and_Go+https://shop.o2.co.uk/tariffs/Pay_and_Go&hl=en&gl=uk&ct=clnk&cd=1

Has any1 got the phone free yet? because i dont really want to do this and then have to pay for it in a later date!..

[manch235ter]

Has any1 got the phone free yet? because i dont really want to do this and then have to pay for it in a later date!..

This has ended now.... read all the posts and ull see!

[silkysmooth69]

Do Tnt Deliver The Phones Please?

[FizzieLizzie]

This has ended now.... read all the posts and ull see!

i didnt want to get one i was jst wondering....plus i havent got time to sit here and read the posts sorry :|

[Pete283]

This has ended now.... read all the posts and ull see!

Read her post count and you will see she is new enough here and still learning the ropes. She is also dislexic, so it is easier to ask a question for a simple quick answer, but eople like you just have have demonstrated how easy it is to jump the gun and shoot people with it! She only wanted an answer, probably would of taken the same time to write and think of as your snotty reply did.

Im getting tired of people stuck-up there own backsides around here. Ruins it for the majority.

Rant Over.

[silkysmooth69]

Do Tnt Deliver The Phones Please?

[mollydolly]

Do Tnt Deliver The Phones Please?

Have you had any joy by getting your phone?

mollydolly

[silkysmooth69]

not sure had a delevery today but i was out so i need to know if tthe phone would be delivered by tnt?

[mollydolly]

not sure had a delevery today but i was out so i need to know if tthe phone would be delivered by tnt?

I'm keeping my fingers crossed for you.

mollydolly

[silkysmooth69]

thank you i hope so

[techmob]

Do Tnt Deliver The Phones Please?

will probably be the free fon wireless adaptor you ordered :rotfl:

[silkysmooth69]

did not order one

[jeppy]

Success!!! :T :T :T After quoting contract law, I have had my phones dispatched and am tracking them with DHL right now! :D

Perseverance does pay off :beer:


Help, please advise us of the section of the law you refer to so we can quote the same, or is it just necessary to quote contract law and trading standards
Thanks

[manch235ter]

Read her post count and you will see she is new enough here and still learning the ropes. She is also dislexic, so it is easier to ask a question for a simple quick answer, but eople like you just have have demonstrated how easy it is to jump the gun and shoot people with it! She only wanted an answer, probably would of taken the same time to write and think of as your snotty reply did.

Im getting tired of people stuck-up there own backsides around here. Ruins it for the majority.

Rant Over.

Pete You idiot... i gave her an answer , wasnt being offensive with my reply...if you want me to be offensive i can quiet easily be , but to be honest i cant be bothered wasting my time on some low life who can just think up insults for me

[Pete283]

Pete You idiot... i gave her an answer , wasnt being offensive with my reply...if you want me to be offensive i can quiet easily be , but to be honest i cant be bothered wasting my time on some low life who can just think up insults for me

Im not getting into a slanging match, but your a bit inconsiderate of others, not knowing of there backgrounds or them in person.

Treat people with respect, you may find you receive some back then.

[manch235ter]

Im not getting into a slanging match, but your a bit inconsiderate of others, not knowing of there backgrounds or them in person.

Treat people with respect, you may find you receive some back then.

Fair do's.... but i still stand by what i said , it wasnt offensive , was quiet simplky an answer to a question... yea maybe it could of been worded differently but the point would of still been the same!

[rmg1]

to get a free phone click on the link below
step 1 - select add to basket for pay & go talk anytime3 (its the second one down)
step 2 - select back in web browser
step 3 - select add to basket for pay & go - sim only talk anytime3 (its the fifth one down)
it will then give you the total cost of FREE
step 4 - proceed to checkout

http://64.233.183.104/search?q=cache:WWoiRNBJd64J:https://shop.o2.co.uk/tariffs/Pay_and_Go+https://shop.o2.co.uk/tariffs/Pay_and_Go&hl=en&gl=uk&ct=clnk&cd=1

Just tried to follow the instructions and got one of the following options. if I don't select a phone, I get a message stating that I have already selected that package.
If I do select a phone, it tries to charge me for both items.
What am I doing wrong, or have they closed the loophole?

[manch235ter]

Just tried to follow the instructions and got one of the following options. if I don't select a phone, I get a message stating that I have already selected that package.
If I do select a phone, it tries to charge me for both items.
What am I doing wrong, or have they closed the loophole?

They have closed the loophole mate