Alan Weston
31-12-2006, 11:51 AM
My 17 year old daughter passed her test in November 06. She was given a £100 gift from her Grandparents specifically for the purchase of comprehensive roadside cover.
The AA advertisement that we all see on TV depicts a women being rescued in a desolate location and says cover starts from £39.
I explained to the AA’s telephone representative that I needed comprehensive roadside cover, which would include getting my daughter and car home, wherever she was.
I ended up paying over £93 for AA Relay, which they say, “If, following a breakdown at the roadside, we can't arrange a prompt repair, we'll transport you, your car and up to seven passengers home, or to any mainland UK destination of your choice”.
My daughter’s car was hit by a ‘hit and run driver’ last week. This happened late at night and she was in a dreadful state of shock, fortunately not hurt. The police were on the scene within five minutes. My daughter telephoned home for help. I rang the AA only to be informed that traffic accidents are excluded and if we wanted to get her and the car back home, it would cost £104.
When I originally purchased the AA Relay, I was not informed at any time that it excluded accidents. The exclusion is however in the small print within the terms and conditions but I feel deceived and very angry. I will not be renewing the cover with the AA and will actively make friends, associates and family aware of what you buy from the AA cover is not what you think you are going to get.
Interestingly, I called Autoaid (which I joined after getting the tip from Martin’s Money Tips). They in any event, accident or not, will get you and the car home for £32 per year. It works and I have used it.
The AA advertisement that we all see on TV depicts a women being rescued in a desolate location and says cover starts from £39.
I explained to the AA’s telephone representative that I needed comprehensive roadside cover, which would include getting my daughter and car home, wherever she was.
I ended up paying over £93 for AA Relay, which they say, “If, following a breakdown at the roadside, we can't arrange a prompt repair, we'll transport you, your car and up to seven passengers home, or to any mainland UK destination of your choice”.
My daughter’s car was hit by a ‘hit and run driver’ last week. This happened late at night and she was in a dreadful state of shock, fortunately not hurt. The police were on the scene within five minutes. My daughter telephoned home for help. I rang the AA only to be informed that traffic accidents are excluded and if we wanted to get her and the car back home, it would cost £104.
When I originally purchased the AA Relay, I was not informed at any time that it excluded accidents. The exclusion is however in the small print within the terms and conditions but I feel deceived and very angry. I will not be renewing the cover with the AA and will actively make friends, associates and family aware of what you buy from the AA cover is not what you think you are going to get.
Interestingly, I called Autoaid (which I joined after getting the tip from Martin’s Money Tips). They in any event, accident or not, will get you and the car home for £32 per year. It works and I have used it.