View Full Version : Muller Cinema Tickets - anyone receive?
MimiJane
29-01-2005, 4:10 PM
I had an email to say I'd receive these within 28 days ... way back at the beginning of November and have never received a thing. Did anyone receive these?
I've also emailed them a number of times and they've never replied ... given up all hope now. :(
louise1234
29-01-2005, 5:01 PM
No i've never received either.
Callyanna
30-01-2005, 11:15 AM
same here..promised them to my son and he keeps asking when they'll arrive!
Hush-Puppy
30-01-2005, 3:30 PM
I haven't received mine either :(
Silent_Bob
31-01-2005, 9:15 AM
Me neither - when did/does the competition end - as they may wait until then, than have upto 28 days to send them?
Dormouse
02-02-2005, 8:54 PM
Nope, me neither. The comp ended 31/12/04, so don't think they can use that as an excuse...
I emailed them regarding this and the 2 cheques that I never got from the other Muller comp. They did reply requesting my details (this was about three weeks ago), and they've sent me one cheque, but not the other and, obviously, not the tickets.
pompey
10-02-2005, 11:29 AM
I had an email to say I'd receive these within 28 days ... way back at the beginning of November and have never received a thing. Did anyone receive these?
I've also emailed them a number of times and they've never replied ... given up all hope now. :(
I have a print-out of a winning e-mail which provides the phone number (01727 898141) to ring and claim.
I called them on 3 December 2004 and left details. I called again on 26 Jan 2005 and the message said to ring 0870 3450110. Again, I left a message. I called again today and the number is no longer in use!!
I appreciate that it is not a "major" prize, but it is disappointing that a large company can duck its responsibilities like this. However, is there anything we can do?! Ideas?
louise1234
10-02-2005, 12:31 PM
I never recevied them either!
Dormouse
10-02-2005, 1:35 PM
When I emailed them ages ago regarding this, the reply came from some woman from the agency that's handling this for Muller. I've still got her email / email address. Shall I post it here and we can all email her and annoy her?
Yeah, forgot to say, I've since had my other cheque so they're obviously doing their stuff, only very very slowly... I'd imagine we'll get them EVENTUALLY...
When I emailed them ages ago regarding this, the reply came from some woman from the agency that's handling this for Muller. I've still got her email / email address. Shall I post it here and we can all email her and annoy her?..
The email address would probably be useful if you can find it, Dormouse. :)
Got both pairs of UCI tickets that I'd won, the day after I got the Thorntons chocs!
I e-mailed Muller about the missing prizes, although I had no reply at all, it must have pushed the right buttons!
Chocs turned up on Monday, tickets on Tuesday of this week.
I have e-mailed three times, complaining that I have not recieved my tickets, or even an acknowledgement of my complaint that I had not yet recieved my tickets.
GGRRRRR
It is so frustrating. I am not buying muller products (even if they are on special offer) in protest!!!!!
has anyone got any other details I can try contacting?
Thanks
r.mac
Dormouse
15-02-2005, 4:54 PM
When I emailed them ages ago regarding this, the reply came from some woman from the agency that's handling this for Muller. I've still got her email / email address. Shall I post it here and we can all email her and annoy her?
Yeah, forgot to say, I've since had my other cheque so they're obviously doing their stuff, only very very slowly... I'd imagine we'll get them EVENTUALLY...
Right, here's the email I got from the promoters. Mine was not from Carlson but Catalyst?
HTH everyone
----------------------------------------------
Date 13/01/2005 12:16:47 GMT Standard Time
From eleanord (at) catalystagency.co.uk
Dear,
Many thanks for your email received by Müller. As we are the agency managing these promotions for Müller your email has been forwarded accordingly.
On behalf of Müller I would like to apologise for the mix up and delay with regard to your prizes. In order for me to fully investigate this, please could you send me the mobile number by which you entered the Müllerice promotion, as well as the number or email with which you entered the Bridget Jones promotion.
Once I have looked into this, I will let you know when to expect your prizes. Again, apologies for the delay.
Many thanks,
El
Eleanor Down
Catalyst Marketing, Crabtree Hall, 70 Crabtree Lane, Fulham, London, SW6 6LW
DDI: 020 7386 3518
FAX: 020 7386 0453
To find out why we are the fastest growing Sales Promotion agency in the UK visit:
http://www.catalystagency.co.uk
Catalyst - a member of Incepta Group plc www.incepta.com
pompey
15-02-2005, 5:57 PM
Dormouse,
Thanks. I may as well send a message to that e-mail address as well!
The reason that I mentioned carlson-digital was because that was on the e-mail address that I received when I entered the competition (via e-mail) advising that I had "won"!
Hopefully somebody may respond??
MimiJane
15-02-2005, 10:47 PM
Right, here's the email I got from the promoters. Mine was not from Carlson but Catalyst?
HTH everyone
----------------------------------------------
Date 13/01/2005 12:16:47 GMT Standard Time
From eleanord@catalystagency.co.uk
Dear,
Many thanks for your email received by Müller. As we are the agency managing these promotions for Müller your email has been forwarded accordingly.
On behalf of Müller I would like to apologise for the mix up and delay with regard to your prizes. In order for me to fully investigate this, please could you send me the mobile number by which you entered the Müllerice promotion, as well as the number or email with which you entered the Bridget Jones promotion.
Once I have looked into this, I will let you know when to expect your prizes. Again, apologies for the delay.
Many thanks,
El
Eleanor Down
Catalyst Marketing, Crabtree Hall, 70 Crabtree Lane, Fulham, London, SW6 6LW
DDI: 020 7386 3518
FAX: 020 7386 0453
To find out why we are the fastest growing Sales Promotion agency in the UK visit:
http://www.catalystagency.co.uk (http://www.catalystagency.co.uk/)
Catalyst - a member of Incepta Group plc www.incepta.com (http://www.incepta.com)
Thanks Dormouse ... will try this email address. Let's hope we all have more luck this time.:rolleyes:
Having got nowhere by e-mailing muller customer services I am a little fed up. It is not a huge prize - but the point is we have been promised something, hat hasn't happened. I have therefore e-mailed BBC Watchdog and told them of the problem.
Fingers crossed that others have done the same - and the story/situation will come to light. Multi-national companies with huge profits shouldn't be able to get awa ywith things like this - sorry rant now over!
I'll let you know what response I get.
r.mac
pompey
16-02-2005, 4:56 PM
I have managed to get a result from catalyst. I have received an e-mail:
"I am pleased to inform you that we have successfully traced your win and a
pair of UCI tickets will be sent to you shortly".
Thanks to everyone who helped and good luck to others (esp r.mac) in your quest.
MimiJane
16-02-2005, 6:18 PM
I have managed to get a result from catalyst. I have received an e-mail:
"I am pleased to inform you that we have successfully traced your win and a
pair of UCI tickets will be sent to you shortly".
Thanks to everyone who helped and good luck to others (esp r.mac) in your quest.
Well done Pompey.:) Hope for the rest of us as well then.
r.mac
17-02-2005, 10:16 AM
I have managed to get a result from catalyst. I have received an e-mail:
"I am pleased to inform you that we have successfully traced your win and a
pair of UCI tickets will be sent to you shortly".
Thanks to everyone who helped and good luck to others (esp r.mac) in your quest.
Well Done. FIngers crossed for the rest of you!
Dormouse
17-02-2005, 2:08 PM
I've had a reply from Catalyst too. Apparently, my tickets were sent out straight after my last email over a month ago (yeah, right!) but they'll despatch another pair now. Here's hoping... :)
Dormouse
19-02-2005, 3:37 PM
YEEEEEEEEAAAY! Got my tickets this morning (two and a half months after entering the competition) :)
MimiJane
21-02-2005, 9:49 PM
Had two "out of office" email replies from Eleanor ... that's all and no sign of tickets yet. :mad:
pompey
22-02-2005, 9:22 AM
Had two "out of office" email replies from Eleanor ... that's all and no sign of tickets yet. :mad:
You could try David Littlewood also at Catalyst -
davidl@catalystagency.co.uk
MimiJane
22-02-2005, 9:33 AM
You could try David Littlewood also at Catalyst -
davidl@catalystagency.co.uk
Thank you ... I will. I'll be back soon to let you know the outcome (one way or another!).
MimiJane
22-02-2005, 11:46 PM
Pompey ... just got a message on my mobile from earlier, left by David Littlewood. Wants me to ring him tomorrow to let him know how I entered the competition (i.e. by phone/email), then he'll sort out my tickets.!
Come to think, it's so long ago, I can't remember if I rang or emailed.:rolleyes: Can someone help please ...
Edited as I think it's coming back to me ... didn't we have to answer a silly question on the Muller site and they sent the "winning" email if you got it right?
pompey
23-02-2005, 9:41 AM
Pompey ... just got a message on my mobile from earlier, left by David Littlewood. Wants me to ring him tomorrow to let him know how I entered the competition (i.e. by phone/email), then he'll sort out my tickets.!
Come to think, it's so long ago, I can't remember if I rang or emailed.:rolleyes: Can someone help please ...
Edited as I think it's coming back to me ... didn't we have to answer a silly question on the Muller site and they sent the "winning" email if you got it right?
I would imagine that they just check to a database so if you provide them with an email and a mobile number they should be able to trace it...the more details the better, so if you do have an email in your system that will help.
Although I have been told that my tickets are on the way - not yet received!!
MimiJane
23-02-2005, 12:39 PM
Hope you receive them!
Spoke to David this am ... he took my details and said someone was ringing him this pm. to verify everything, then my tickets will be sent.
I asked him how long this would take and he said it should be pretty quick. He did say however that his desk is covered with various emails/letters from people about not receiving their tickets!
When I asked him what went wrong, he basically said the computer was unable to cope with the number of entries and a lot of people's details were not stored, or were lost. What also added to the confusion was the fact that Muller had two competitions running at the same time ... the text one and the Bridget Jones one. No excuse really though ...
pompey
01-03-2005, 11:35 AM
Have finally received the tickets!
After a bit of further chasing they arrived this morning. :)
r.mac
01-03-2005, 11:54 AM
great news pompey.
David called me last Tuesday apologising for the delay (which was nice of him) and telling me that the tickets were on their way.
Still not recieved them though. Will e-mail again if not recieved by the end of the week.
r.mac
pompey
01-03-2005, 12:11 PM
great news pompey.
Still not recieved them though. Will e-mail again if not recieved by the end of the week.
r.mac
I had to chase them up. To be fair I spoke to him yesterday and he sorted out for them to be sent by recorded delivery!
MimiJane
07-03-2005, 11:37 AM
After speaking to David about 3 weeks ago, I've still not received the "promised" tickets, so have just emailed him to chase.
Determined to get these eventually.:rolleyes:
MimiJane
07-03-2005, 1:47 PM
Quick update :
Justine has just called me ... said she sent them out last week and I should have received. As I obviously haven't, she's posting some more out to me first class today and, if I haven't got them by the weekend, I'm to ring her again.
Perhaps I'll get two lots of these ... ;)
mimijane
I'm in teh same boat. I had a phone call from david promising me that he had dispatched the tickets and they would be with me (recorded delivery) within 3 -5 working days. 2 weeks later and they still havn't arrived!
I sent an e-mail this morning - fingers crossed that they'll get around to sorting the problem out!
r.mac
MimiJane
07-03-2005, 2:35 PM
mimijane
I'm in teh same boat. I had a phone call from david promising me that he had dispatched the tickets and they would be with me (recorded delivery) within 3 -5 working days. 2 weeks later and they still havn't arrived!
I sent an e-mail this morning - fingers crossed that they'll get around to sorting the problem out!
r.mac
Mmm, all these "promises" don't seem to mean much do they:rolleyes: Let's hope we don't spend the equivalent cost of the tickets in 'phone calls, etc.:rolleyes:
Keep us posted as to how you get on.
MimiJane
08-03-2005, 6:51 PM
Hooray ... tickets arrived this am! Don't know though if they're the "first lot" (which they say they posted last week), or the "second lot" after I chased them up a couple of days ago. Perhaps I'll get some more:D ;)
r.mac
09-03-2005, 10:53 AM
no reply to my e-mail to David at CATALYST...........I still lvie in hope.
glad you got your tickets mimijane
MimiJane
09-03-2005, 11:37 AM
no reply to my e-mail to David at CATALYST...........I still lvie in hope.
glad you got your tickets mimijane
Do hope you get them soon. I'd send another email (or 2!) ... can't do any harm. I think the problem here is that so many people have not received them and they're pretty snowed under.
Let us know how you get on.:)
well I never! my tickets arrived in this mornings post! Yipee!!!
And, to say sorry for the delay, I also recieved a box of chocolates. These were gratefully recieved and I ahve already devoured half of the box!
If you havn't recieved your tickets yet - keep on at them!
r.mac
louise1234
30-03-2005, 10:15 AM
I have not got my prize either!
Thanks for the email addresses!
I have emailled, hoping I get a response.
MimiJane
30-03-2005, 10:32 AM
well I never! my tickets arrived in this mornings post! Yipee!!!
And, to say sorry for the delay, I also recieved a box of chocolates. These were gratefully recieved and I ahve already devoured half of the box!
If you havn't recieved your tickets yet - keep on at them!
r.mac
Wow! Well done r-mac ... worth waiting for thenhttp://img.moneysavingexpert.com/icons/icon10.gif
louise1234
30-03-2005, 10:43 AM
Got a reply within an hour (from David @ Catalyst)
Should be despatched on Fri.
Lets wait and see......
vBulletin® v3.8.4, Copyright ©2000-2009, Jelsoft Enterprises Ltd.