Citroen Warranty

[Lelc]

I have a Citroen which is due for its first MOT in April. I did not buy the car from the local dealer as I have a real problem with the service they provide and even when I complained they were downright rude. I asked the dealer I bought the car from, which is about 300 miles away, if I could use another garage for servicing the car and they told me that wouldn't be a problem (nothing in writing though).

I have had to take the car into the local dealer as there is a warning light on the dash (car is still under warranty) and they have told me that I have invalidated my warranty because I have not used the official citroen dealer for servicing the car in the last year of the warranty. I am so angry as it appears that I have to use a garage that provides poor service.

Anyone else with a similar experience?

[balsingh]

When they said you coudl use another dealer, it still has to be a Citroen dealer. It cant just be any random garage.

[1jim]

I thought you could use any garage as long as they carried out the service to citroens reccomendations and used genuine citroen parts

[derrick]

I thought you could use any garage as long as they carried out the service to citroens reccomendations and used genuine citroen parts

True, but it might only be from 14th May 2004! see HERE (http://www.oft.gov.uk/News/Press+releases/2004/85-04.htm)